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Overall score and ratings

3.7

Good

Rating 5 - Excellent. 243 out of 799 reviews
5 - Excellent 30%
Rating 4 - Good. 274 out of 799 reviews
4 - Good 34%
Rating 3 - Okay. 151 out of 799 reviews
3 - Okay 19%
Rating 2 - Poor. 68 out of 799 reviews
2 - Poor 9%
Rating 1 - Terrible. 63 out of 799 reviews
1 - Terrible 8%

4.1/5

Cleanliness

4.0/5

Staff & service

4.1/5

Amenities

3.8/5

Property conditions & facilities

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were updated and modern. The bathroom smelled like bleach, which gave me confidence in its cleansiness. Honestly, I couldn’t have asked for more. There was premium TV channels, clean towels, clean blankets, clean bathtub, clean everything. The house cleaners must be excellent. I don’t know why this place has such a low rating to be honest. Maybe I got lucky? I don’t know. The only bad thing was that there may be some sketchy people walking around, but that’s for any place. It’s San Jose. You can’t get away from sketchy characters. The location is great for other reasons though. You are right next to the airport and other things, like Sony and other tech companies. I work for a tech company (not Sony) and it fit my needs! Check in/out takes a bit long so make sure you get there early and leave early so you’re not late for wherever you need to be.
Stayed 1 night in Nov 2021

1/5 Terrible

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There is no water to drink in the room, nothing on the freezers to buy, there is a machine outside, but no water.
Stayed 1 night in Nov 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 1 night in Nov 2021

2/5 Poor

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interior was bright and clean. Front desk was friendly. Highway noise was *terrible*. Couldn't sleep.
Stayed 1 night in Oct 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed cleanliness and design of the room.
Stayed 1 night in Oct 2021