DoubleTree by Hilton San Juan

Photo gallery for DoubleTree by Hilton San Juan

Featured Image
Beach nearby, free beach shuttle, sun loungers, beach umbrellas
Beach nearby, free beach shuttle, sun loungers, beach umbrellas
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers

Overview of DoubleTree by Hilton San Juan

DoubleTree by Hilton San Juan

4 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
105 Avenida de Diego, San Juan, 00914

Explore the area

  • Popular LocationCentro Europa9 min walk
  • Popular LocationCasino del Mar at La Concha Resort18 min walk
  • Popular LocationParque La Ventana al Mar20 min walk
  • AirportSan Juan (SJU-Luis Munoz Marin Intl.)9 min drive

Choose dates to view prices

About this area

San Juan

Located in San Juan, DoubleTree by Hilton San Juan is connected to a shopping center. Pan American Pier and Port of San Juan are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Condado Beach and Carolina Beach. Traveling with kids? Consider Punto Verde and Museo del Mar. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with hiking/biking trails and skydiving.

What's nearby

  • Museo de Arte de Puerto Rico - 5 min walk
  • Centro Europa - 9 min walk
  • Plaza Antonia Quinones - 10 min walk
  • Casino del Mar at La Concha Resort - 18 min walk
  • Parque La Ventana al Mar - 20 min walk

Restaurants

  • Cafe Pierre — 1 min walk
  • Starbucks Coffee — 1 min walk
  • Bebo's Café — 2 min walk
  • Cafe Marquesa — 3 min walk
  • Kamoli Kafe Butik — 4 min walk

Getting around

  • Sacred Heart Station - 3 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 9 min drive

About this property

DoubleTree by Hilton San Juan

Art Deco hotel connected to a shopping center in San Juan with 3 restaurants
3 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and a free beach shuttle are also provided. Other amenities include 2 bars/lounges, a 24-hour health club, and 2 coffee shops/cafés. All 184 rooms offer conveniences like refrigerators and microwaves, along with free WiFi, free wired Internet, and flat-screen TVs. Room service, premium bedding, and free newspapers are among the other amenities available to guests.
DoubleTree by Hilton San Juan offers 184 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. Flat-screen televisions come with pay movies. Refrigerators and microwaves are provided. Bathrooms include showers, bathrobes, and complimentary toiletries.

This San Juan hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cloud Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, reflexology, and thalassotherapy. The spa is equipped with hot springs/mineral springs, a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 17 per day; includes in/out privileges)
  • Valet parking on site (USD 20 per day)
  • Wheelchair-accessible parking available
  • Free beach shuttle

Food and drink

  • Full breakfast available for a fee daily 6 AM–11 AM: USD 3.00-17.95 per person
  • 3 restaurants and 2 coffee shops
  • 2 bars/lounges
  • Free reception (select days)
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • 24-hour pool access
  • Children's pool
  • Designer stores
  • Ecotours
  • Free bicycle rentals
  • Full-service spa
  • Outdoor pool
  • Spa tub
  • Table tennis

Family friendly

  • Children's games
  • Children's pool
  • Children's toys
  • Free cribs/infant beds
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Refrigerator
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Free grocery shopping service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference center (7000 square feet of space)
  • Meeting rooms - 5

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hot springs/mineral springs
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Shower

Entertainment

  • Flat-screen TV
  • Pay movies
  • Premium channels

Food and drink

  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Free local calls
  • Free newspapers
  • Laptop-compatible safe
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 4 PM - midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: 20 percent of room rate
The resort fee includes:
  • Pool access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Internet access
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 3.00 and USD 17.95 per person (approximately)
  • Self parking fee: USD 17 per day (in/out privileges)
  • Valet parking fee: USD 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

24-hour pool access
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Doubletree Hilton Hotel San Juan
Doubletree Hilton San Juan
Doubletree San Juan
Hilton Doubletree San Juan
San Juan Doubletree
San Juan Doubletree Hilton
Doubletree By Hilton San Juan Hotel San Juan
Hotel Pierre Puerto Rico
DoubleTree Hilton San Juan Hotel
Doubletree By Hilton Juan Juan
DoubleTree by Hilton San Juan Hotel
DoubleTree by Hilton San Juan San Juan
DoubleTree by Hilton San Juan Hotel San Juan

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 616 out of 978 reviews
5 - Excellent 63%
Rating 4 - Good. 241 out of 978 reviews
4 - Good 25%
Rating 3 - Okay. 63 out of 978 reviews
3 - Okay 6%
Rating 2 - Poor. 28 out of 978 reviews
2 - Poor 3%
Rating 1 - Terrible. 30 out of 978 reviews
1 - Terrible 3%

4.6/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff, waiters, Valet personal were very friendly and attentive. they made us feel like we were family, not just a guest.
Stayed 3 nights in Nov 2021

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff is friendly and helpful, close to the beach and the resort fee includes and umbrella, chair, and beach towel. I would stay again but next time a room with two full beds and not the Murphy bed.
Stayed 4 nights in Nov 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant in hotel sucks and the service in the restaurant as well! Neeeds to get better but overall everything was great at hotel
Stayed 4 nights in Nov 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay if you are in San Juan. Pros: -Across the street from the supermarket -So much within walking distance -Free shuttle to the beach -Pool is very nice -Very clean room -Felt safe throughout -Ubers are cheap Cons: -Breakfast was not ready at 6am some days (we went on an excursion and by 7am it STILL was not ready so we did not eat) -Tried to overcharge us when leaving so waiting on a refund -They did not clean our rooms until 3 days later so we had to search for towels everyday and when we would call they would not bring them There will be pros and cons to every stay but overall, I’m glad we chose this hotel. From the outside it definitely was one of the nicer ones in the area as well. I would go back.
Stayed 4 nights in Nov 2021

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have always stayed in this hotel because of its location nd professional and friendly service.
Stayed 5 nights in Oct 2021