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The Royal Sonesta San Juan

Photo gallery for The Royal Sonesta San Juan

Outdoor pool, cabanas (surcharge), pool umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
Outdoor pool, cabanas (surcharge), pool umbrellas

Overview of The Royal Sonesta San Juan

The Royal Sonesta San Juan

4.0 star property

8.4/10 Very Good

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant
Map
5961 Isla Verde Avenue, Carolina, 00979

Explore the area

  • Popular LocationIsla Verde Beach4 min walk
  • Popular LocationCarolina Beach5 min walk
  • Popular LocationPine Grove Beach10 min walk
  • AirportSan Juan (SJU-Luis Munoz Marin Intl.)15 min walk

Room options

About this area

Carolina

Located on the beach, The Royal Sonesta San Juan is in Isla Verde, a neighborhood in Carolina with great airport proximity. Punto Verde and Museo del Mar are local attractions and those in the mood for shopping can visit The Mall of San Juan and Plaza del Mercado. Traveling with kids? Consider Pablo Casals Museum, or check out an event or a game at Jose Miguel Agrelot Coliseum. Discover the area's water adventures with jet skiing and kayaking nearby, or enjoy the great outdoors with ziplining and skydiving.
Visit our Carolina travel guideOpens in a new window
Map

What's nearby

  • Isla Verde Beach - 4 min walk
  • Carolina Beach - 5 min walk
  • Pine Grove Beach - 10 min walk
  • Balneario de Carolina - 17 min walk
  • Barbosa Park - 3 min drive

Getting around

  • Pinero Station - 7 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 6 min drive

Restaurants

  • Entrevinos - 3 min walk
  • Alambique - 4 min walk
  • Meat Market Miami - 4 min walk
  • Platos - 6 min walk
  • Piu Bello Gelato - 6 min walk

About this property

The Royal Sonesta San Juan

4-star family-friendly hotel near Port of San Juan
You can look forward to 2 beach bars, a swim-up bar, and a poolside bar at The Royal Sonesta San Juan. This hotel is a great place to bask in the sun with a white sand beach, beachfront dining, and sun loungers. Indulge in a massage at Brisas Zen Spa, the onsite spa. Be sure to enjoy a meal at any of the 3 onsite restaurants, which feature American cuisine and a poolside location. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and a garden.
Other perks at this hotel include:
  • An outdoor pool with cabanas, sun loungers, and pool umbrellas
  • Buffet breakfast (surcharge), valet parking (surcharge), and express check-out
  • A porter/bellhop, an elevator, and wedding services
  • A ballroom, massage treatment rooms, and ATM/banking services
  • Guest reviews speak highly of the proximity to the airport
Room features
All 398 rooms feature comforts such as air conditioning and bathrobes, in addition to perks like free WiFi and safes. Guests reviews speak well of the clean rooms at the property.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • 42-inch flat-screen TVs with premium channels
  • Wardrobes/closets, balconies, and coffee/tea makers

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Guest rooms kept vacant for 24 hours between stays

Safety measures

Gloves available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 25 per day; includes in/out privileges)
  • Valet parking on site (USD 32 per day; includes in/out privileges)
  • RV/bus/truck parking on site
  • Extended parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–11:00 AM: USD 29.99 per person
  • 3 restaurants
  • 2 beach bars, 3 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Room service available

Restaurants on site

  • Aleli Restaurant
  • Ruth’s Chris Steak House
  • Karaya
  • La Bodeguita
  • Akua Bar

Things to do

  • Fitness center
  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space (24000 square feet)
  • Meeting rooms - 16

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 4 treatment rooms
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Beach towels
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • Cable channels
  • iPod dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe
  • Slippers

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Policies

Check-in

Check-in from 4 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 per room
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night
  • Service fee: 22 percent

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: USD 29.99 per person (approximately)
  • Self parking fee: USD 25 per day (in/out privileges)
  • Valet parking fee: USD 32 per day (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

InterContinental Hotel San Juan
InterContinental San Juan
San Juan InterContinental
Intercontinental San Juan Hotel Isla Verde
InterContinental San Juan Puerto Rico/Isla Verde
Intercontinental San Juan Resort And Casino
InterContinental San Juan Hotel
InterContinental San Juan Resort Carolina
InterContinental San Juan Resort
InterContinental San Juan Carolina
InterContinental Juan Carolin

Frequently asked questions

Does The Royal Sonesta San Juan have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Royal Sonesta San Juan?

As of Dec 9, 2022, prices found for a 1-night stay for 2 adults at The Royal Sonesta San Juan on Dec 12, 2022 start from $229.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Royal Sonesta San Juan pet-friendly?

Yes, this property allows dogs (limit 2 per room). There's a fee of USD 100 per pet, per stay. Service animals are exempt from fees.

How much is parking at The Royal Sonesta San Juan?

Self parking is available for USD 25 per day. Valet parking is available for USD 32 per day.

What time is check-in at The Royal Sonesta San Juan?

Check-in is from 4 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The Royal Sonesta San Juan?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is The Royal Sonesta San Juan located?

Nestled on the beach, this Isla Verde hotel is within a 5-minute walk of Isla Verde Beach and Carolina Beach. Pine Grove Beach and Balneario de Carolina are also within 1 mi (2 km).

Can I cancel my reservation for free at The Royal Sonesta San Juan and receive a full refund?

Yes, The Royal Sonesta San Juan offers free cancellation on select room rates, because flexibility matters! Please refer to The Royal Sonesta San Juan cancellation policy on our site for more details about any exclusions or requirements.

The Royal Sonesta San Juan Reviews

The Royal Sonesta San Juan Reviews

Overall score and ratings

8.4

Very Good

How we verify reviews
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
More information
Rating 10 - Excellent. 842 out of 1446 reviews" "
" "10 - Excellent 58%
Rating 8 - Good. 291 out of 1446 reviews" "
" "8 - Good 20%
Rating 6 - Okay. 127 out of 1446 reviews" "
" "6 - Okay 9%
Rating 4 - Poor. 73 out of 1446 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 113 out of 1446 reviews" "
" "2 - Terrible 8%

8.9/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

8/10 Good

thomas g
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place

10/10 Excellent

Angel
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect

10/10 Excellent

Cristina
Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an awesome time, the hotel is very clean, modern and has a beautiful beach, family oriented. Service always top notch, all the servers are nice and friendly, We will definitely be back to the same hotel.

10/10 Excellent

Liz
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic, beautiful grounds, great customer service

8/10 Good

Isabel
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No microwaves in room, or that there wasn't housekeeping everyday.

10/10 Excellent

Kieyondra J
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were a lot of unexpected fees that came with the stay. However, it was worth EVERY dime!

10/10 Excellent

johnny
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
allwaya awaome expiriense staf very atentive just need to change matress. overall Cant wait to go back.

8/10 Good

Sarita
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel facilities but food quality and food service is bad.
Stayed 5 nights in Nov 2022

10/10 Excellent

Deslyn
Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Experience was great.