Royal Sonesta San Juan

Photo gallery for Royal Sonesta San Juan

Featured Image
Outdoor pool, cabanas (surcharge), pool umbrellas
Outdoor pool, cabanas (surcharge), pool umbrellas
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk

Overview of Royal Sonesta San Juan

Royal Sonesta San Juan

4 out of 5

4.1/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
5961 Isla Verde Avenue, Carolina, 00979

Explore the area

  • Popular LocationIsla Verde Beach4 min walk
  • Popular LocationCarolina Beach5 min walk
  • Popular LocationPine Grove Beach10 min walk
  • AirportSan Juan (SJU-Luis Munoz Marin Intl.)6 min drive

Choose dates to view prices

About this area

Carolina

Located on the beach, Royal Sonesta San Juan is in Isla Verde, a neighborhood in Carolina with great airport proximity. Pan American Pier and Port of San Juan are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Carolina Beach and Balneario de Carolina. Traveling with kids? Consider Punto Verde, or check out an event or a game at Jose Miguel Agrelot Coliseum. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with skydiving and cave exploring.

What's nearby

  • Isla Verde Beach - 4 min walk
  • Carolina Beach - 5 min walk
  • Pine Grove Beach - 10 min walk
  • Balneario de Carolina - 17 min walk
  • Centro Europa - 5 min drive

Restaurants

  • Aleli — 1 min walk
  • Ruths Chris Steakhouse — 1 min walk
  • Entrevinos — 3 min walk
  • Ciao Mediterranean Cafe — 4 min walk
  • Hijole Mexican — 4 min walk

Getting around

  • Sacred Heart Station - 6 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 6 min drive

About this property

Royal Sonesta San Juan

Ocean-view hotel with a swim-up bar, near Carolina Beach
At Royal Sonesta San Juan, hit the beach, dine onsite at Aleli, or enjoy a drink at one of the hotel's 2 beach bars. All 398 rooms feature thoughtful touches like bathrobes and slippers, plus free WiFi and flat-screen TVs with cable channels. Other amenities available to guests include balconies, iPod docks, and minibars. Change of towels is available on request.
Royal Sonesta San Juan offers 398 accommodations with iPod docking stations and minibars. Rooms open to balconies. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested.

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 20 per day; includes in/out privileges)
  • Valet parking on site (USD 25 per day; includes in/out privileges)
  • RV/bus/truck parking on site
  • Extended parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: USD 29 per person
  • 1 restaurant and 2 coffee shops
  • 2 beach bars, 1 swim-up bar, 1 poolside bar and 1 bar/lounge
  • Room service available

Things to do

  • Fitness center
  • Outdoor pool
  • Playground
  • Spa tub

Family friendly

  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Beach towels
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • Cable channels
  • iPod dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 100
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Dogs welcome
2 per room (up to 35 lbs)
Pets cannot be left unattended
Service animals are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night
  • Service fee: 20 percent
  • Resort fee: 20 percent of room rate
The resort fee includes:
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Business center/computer access
  • In-room coffee

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 29 per person (approximately)
  • Self parking fee: USD 20 per day (in/out privileges)
  • Valet parking fee: USD 25 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 100 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

InterContinental Hotel San Juan
InterContinental San Juan
San Juan InterContinental
Intercontinental San Juan Hotel Isla Verde
InterContinental San Juan Puerto Rico/Isla Verde
Intercontinental San Juan Resort And Casino
InterContinental San Juan Hotel
InterContinental San Juan Resort Carolina
InterContinental San Juan Resort
InterContinental San Juan Carolina
InterContinental Juan Carolin
InterContinental San Juan
Royal Sonesta San Juan Hotel
Royal Sonesta San Juan Carolina
Royal Sonesta San Juan Hotel Carolina
Royal Sonesta San Juan Puerto Rico Resort

Frequently asked questions

Overall score and ratings

4.1

Very Good

Rating 5 - Excellent. 619 out of 1173 reviews
5 - Excellent 53%
Rating 4 - Good. 276 out of 1173 reviews
4 - Good 24%
Rating 3 - Okay. 121 out of 1173 reviews
3 - Okay 10%
Rating 2 - Poor. 65 out of 1173 reviews
2 - Poor 6%
Rating 1 - Terrible. 92 out of 1173 reviews
1 - Terrible 8%

4.4/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.3/5

Property conditions & facilities

1/5 Terrible

Traveled with group, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room advertised for my stay (Laguna View) was actually the view of the parking lot and airport. Not the Ocean view shown on Expedia’s website which was very disappointing
Stayed 3 nights in Nov 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Nov 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the hotel location, stuff, nice and clean, no issue's.
Stayed 5 nights in Nov 2021

2/5 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I have been visiting PR since 1987. I usually stay at the El San Juan, but being under new management, your reviews made me look elsewhere. I chose the Royal Sonesta because of your reviews, but for me this was the worst stay I have ever hand. There was only one area of the facility that dropped the ball, but it ruined my whole stay. I know we should not let one or two negatives ruin the whole, but these were negatives I could not over look. We are suppose to feel relaxed and treated like kings and queens, well I felt like a peasant and talking to some other guest, they felt the same, maybe not as bad as me, but they notice the lack in service. I will not be staying here again, or any other sonesta or associated resorts. I have traveled enough to know the level of service required from a hotel/resort and this was not it. I will be trying the El San Juan next time and learned not to trust all reviews especially if first time travelers.
Stayed 7 nights in Nov 2021