The Condado Plaza Hilton

Photo gallery for The Condado Plaza Hilton

Lobby
On the beach, white sand, sun loungers, beach umbrellas
4 outdoor pools, pool umbrellas, sun loungers
4 outdoor pools, pool umbrellas, sun loungers
4 outdoor pools, pool umbrellas, sun loungers

Overview of The Condado Plaza Hilton

The Condado Plaza Hilton

4.5 star property

3.7/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
999 Ashford Avenue, San Juan, 00907

Explore the area

  • Popular LocationCondado Beach11 min walk
  • Popular LocationEscambron Beach19 min walk
  • Popular LocationPuerto Rico Convention Center19 min walk
  • AirportSan Juan (SJU-Luis Munoz Marin Intl.)11 min drive

Choose dates to view prices

About this area

San Juan

The Condado Plaza Hilton is located in Condado, a neighborhood in San Juan, and is in the city center and on the beach. Fort San Jeronimo and Castillo San Felipe del Morro are notable landmarks, and the area's natural beauty can be seen at Condado Beach and Parque La Ventana al Mar. Looking to enjoy an event or a game while in town? See what's going on at Sixto Escobar Stadium. Scuba diving and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and ecotours nearby.

What's nearby

  • Parque La Ventana al Mar - 9 min walk
  • Condado Beach - 11 min walk
  • Playa del Caribe Hilton - 16 min walk
  • Escambron Beach - 19 min walk
  • Puerto Rico Convention Center - 19 min walk

Getting around

  • Sacred Heart Station - 5 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 11 min drive

Restaurants

  • Cafe Caribe — 1 min walk
  • Denny's — 1 min walk
  • New Taste — 6 min walk
  • Ola Oceanfront Bistro — 7 min walk
  • Waiter's Gastrobar — 8 min walk

About this property

The Condado Plaza Hilton

4.5-star luxury resort near Condado Beach
Near Casino del Mar at La Concha Resort and Puerto Rico Convention Center, The Condado Plaza Hilton provides a swim-up bar, a poolside bar, and a grocery/convenience store. With a white sand beach, sun loungers, and beach umbrellas, this resort is the perfect place to soak up some sun. For some rest and relaxation, visit the steam room or the hot tub. Enjoy American cuisine, ocean views, and a poolside location at the two onsite restaurants. Enjoy the 24-hour gym, as well as activities like snorkeling and kayaking. Free in-room WiFi is available to all guests, along with a terrace and shopping on site.
Other perks at this resort include:
  • 4 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Full breakfast (surcharge), bike rentals, and self parking (surcharge)
  • Wedding services, a 24-hour front desk, and concierge services
  • Express check-out, smoke-free premises, and a vending machine
  • Guest reviews say good things about the beach locale, pool, and helpful staff
Room features
All guestrooms at The Condado Plaza Hilton have perks such as premium bedding and laptop-compatible safes, as well as amenities like free WiFi and air conditioning. Guests reviews speak well of the clean rooms at the property.
Other amenities include:
  • Childcare services and free infant beds
  • Hypo-allergenic bedding and down comforters
  • Bathrooms with showers and free toiletries
  • 32-inch HDTVs with premium channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (USD 22.30 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee daily 6 AM–11:00 AM: USD 7-24 per person
  • 2 restaurants
  • 1 swim-up bar, 1 poolside bar and 1 bar

Things to do

  • 24-hour fitness center
  • 4 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Kayaking
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room

Family friendly

  • 4 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free cribs/infant beds
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Laundry facilities
  • Refrigerator
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Lockers available
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Water sports equipment
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Conference space (54000 square feet)
  • Meeting rooms - 14

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Grab bar near toilet
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down comforter
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • Cable channels
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 4 PM - midnight
Early check-in subject to availability
Early check-in fee: USD 60.00
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 35 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 24 per person (approximately)
  • Self parking fee: USD 22.30 per night (in/out privileges)
  • Early check-in fee: USD 60.00 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Condado
Condado Hilton
Condado Hilton Plaza
Condado Plaza
Condado Plaza Hilton
Condado Plaza Hilton Hotel
Condado Plaza Hilton Hotel San Juan
Condado Plaza Hilton San Juan
Plaza Condado Hilton
Plaza Hilton Condado
Condado Plaza Hotel San Juan
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hilton Resort San Juan
Condado Plaza Hilton Resort
The Condado Plaza Hilton Juan
The Condado Plaza Hilton Resort
The Condado Plaza Hilton San Juan
The Condado Plaza Hilton Resort San Juan

Frequently asked questions

Overall score and ratings

3.7

Good

Rating 5 - Excellent. 347 out of 994 reviews
5 - Excellent 35%
Rating 4 - Good. 262 out of 994 reviews
4 - Good 26%
Rating 3 - Okay. 180 out of 994 reviews
3 - Okay 18%
Rating 2 - Poor. 105 out of 994 reviews
2 - Poor 11%
Rating 1 - Terrible. 100 out of 994 reviews
1 - Terrible 10%

3.8/5

Cleanliness

3.9/5

Staff & service

3.4/5

Amenities

3.5/5

Property conditions & facilities

3/5 Okay

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I like the view. The hotel is way to expensive for what they offer to.
Stayed 1 night in Jan 2022

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Easy to get to places around you and the facilities, pools and beach were excellent.
Stayed 5 nights in Jan 2022

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service
Views
Stayed 7 nights in Dec 2021

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The property has been under construction but unfortunately our room has not been upgraded yet. The hall carpet was stained, and the room was very small. no hooks in bathroom to hang up wet towels or bath suites. The dining was very limited, which I understand with covid, but they should maybe at least have coffee set up in lobby, or correct the posted hours. Very short staffed as well.Overall, I would not recommend this hotel
Stayed 4 nights in Dec 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service
Though the public area decor is dated, it’s retro design is fun. The staff was great and the location was good for hanging out and easy for exploring the area. The on-site restaurants are ok but understaffed. I’m glad we chose this place! 😎
Stayed 7 nights in Dec 2021