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The Condado Plaza Hilton

Photo gallery for The Condado Plaza Hilton

Exterior
2 outdoor pools, pool umbrellas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers
Premium bedding, down comforters, in-room safe, iron/ironing board

Overview of The Condado Plaza Hilton

The Condado Plaza Hilton

4.5 star property

7.2/10 Good

Popular amenities

  • Pool
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services
Map
999 Ashford Avenue, San Juan, 00907

Explore the area

  • Popular LocationCondado Beach11 min walk
  • Popular LocationCasino del Mar at La Concha Resort11 min walk
  • Popular LocationEscambron Beach19 min walk
  • AirportSan Juan (SJU-Luis Munoz Marin Intl.)16 min drive

Room options

About this area

San Juan

The Condado Plaza Hilton is located in Condado, a neighborhood in San Juan, and is near the airport and on the beach. Conservatory of Music of Puerto Rico and Museo de Arte de Puerto Rico are cultural highlights, and some of the area's notable landmarks include Fort San Jeronimo and Castillo San Felipe del Morro. Museo del Mar and Ole Curiosidades are also worth visiting. Discover the area's water adventures with scuba diving and parasailing nearby, or enjoy the great outdoors with ecotours and cave exploring.

What's nearby

  • Parque La Ventana al Mar - 9 min walk
  • Condado Beach - 11 min walk
  • Casino del Mar at La Concha Resort - 11 min walk
  • Playa del Caribe Hilton - 16 min walk
  • Escambron Beach - 19 min walk

Getting around

  • Hato Rey Station - 5 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 16 min drive

Restaurants

  • Ola Oceanfront Bistro - 7 min walk
  • Casa Lola - 8 min walk
  • Waiter's Gastrobar - 8 min walk
  • Cayo Blanco - 8 min walk
  • Yantar - 8 min walk

About this property

The Condado Plaza Hilton

4.5-star luxury resort near Port of San Juan
Located close to Condado Beach and Parque La Ventana al Mar, The Condado Plaza Hilton provides a swim-up bar, a poolside bar, and a grocery/convenience store. With a white sand beach, sun loungers, and beach umbrellas, this resort is the perfect place to soak up some sun. Enjoy American cuisine, ocean views, and a poolside location at the two onsite restaurants. Enjoy the 24-hour gym, as well as activities like kayaking and snorkeling. A terrace, shopping on site, and a coffee shop/cafe are available to all guests.
Other perks at this resort include:
  • 2 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Full breakfast (surcharge), bike rentals, and valet parking (surcharge)
  • Express check-out, ATM/banking services, and multilingual staff
  • Luggage storage, smoke-free premises, and concierge services
  • Guest reviews say good things about the beach locale, pool, and helpful staff
Room features
All 572 rooms have comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches like air conditioning. Guests reviews speak well of the clean rooms at the property.
Other amenities include:
  • Childcare services and free infant beds
  • Hypo-allergenic bedding and down comforters
  • Bathrooms with showers and free toiletries
  • 32-inch HDTVs with premium channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out

Safety measures

Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Parking and transportation

  • Self parking on site (USD 25.65 per night; includes in/out privileges)
  • Valet parking on site (USD 31.22 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available for a fee: USD 7–24 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aqua Bar
  • Cafe Caribe
  • Denny's
  • Starbucks

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Children's pool
  • Kayaking
  • Shopping
  • Snorkeling
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free crib
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • 54,000 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices
  • Elevator
  • Grab bar near toilet
  • In-room accessibility
  • Phone accessibility kit
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Ballroom
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower only
  • Towels

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 4 PM - midnight
Early check-in subject to availability
Early check-in fee: USD 60.00
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 38.15 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Additional inclusions
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between USD 7 and USD 24 per person (approximately)
  • Self parking fee: USD 25.65 per night (in/out privileges)
  • Valet parking fee: USD 31.22 per night
  • Early check-in fee: USD 60.00 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Condado
Condado Hilton
Condado Hilton Plaza
Condado Plaza
Condado Plaza Hilton
Condado Plaza Hilton Hotel
Condado Plaza Hilton Hotel San Juan
Condado Plaza Hilton San Juan
Plaza Condado Hilton
Plaza Hilton Condado
Condado Plaza Hotel San Juan
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hilton Resort San Juan
Condado Plaza Hilton Resort
The Condado Plaza Hilton Juan
The Condado Plaza Hilton Resort
The Condado Plaza Hilton San Juan
The Condado Plaza Hilton Resort San Juan

Frequently asked questions

Does The Condado Plaza Hilton have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at The Condado Plaza Hilton?

As of Jan 29, 2023, prices found for a 1-night stay for 2 adults at The Condado Plaza Hilton on Feb 5, 2023 start from $289.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Condado Plaza Hilton pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Condado Plaza Hilton?

Self parking is available for USD 25.65 per night. Valet parking is available for USD 31.22 per night.

What time is check-in at The Condado Plaza Hilton?

Check-in is from 4 PM - midnight. Early check-in is available for a fee of USD 60.00 (subject to availability).

What time is check-out at The Condado Plaza Hilton?

Check-out is at noon. Late check-out is available for USD 75 (subject to availability).

Where is The Condado Plaza Hilton located?

Located in Condado, this beachfront resort is in the city center and within a 15-minute walk of Parque La Ventana al Mar, Condado Beach, and Luis Muñoz Rivera Park. Third Millennium Park and Fort San Jeronimo are also within 1 mi (2 km).

Can I cancel my reservation for free at The Condado Plaza Hilton and receive a full refund?

Yes, The Condado Plaza Hilton offers free cancellation on select room rates, because flexibility matters! Please refer to The Condado Plaza Hilton cancellation policy on our site for more details about any exclusions or requirements.

Reviews

7.2

Good

Rating 10 - Excellent. 350 out of 1009 reviews" "
" "10 - Excellent 35%
Rating 8 - Good. 237 out of 1009 reviews" "
" "8 - Good 23%
Rating 6 - Okay. 179 out of 1009 reviews" "
" "6 - Okay 18%
Rating 4 - Poor. 126 out of 1009 reviews" "
" "4 - Poor 12%
Rating 2 - Terrible. 117 out of 1009 reviews" "
" "2 - Terrible 12%

7.5/10

Cleanliness

7.7/10

Staff & service

6.8/10

Amenities

6.9/10

Property conditions & facilities

6.9/10

Eco-friendliness

Reviews

6/10 Okay

Mariapaz

Traveled with partner
Liked: Staff & service
Nice location! For the price hotel is outdated. Bathrooms common areas are not clean. Food is not managed by hotel, third party. Hard to get food or cofee because shortage personel
Stayed 5 nights in Jan 2023

2/10 Terrible

Monica

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel waited way too long to start renovations. The entire property is in disrepair. It would have occupied my entire vacation had I made a complaint every time I came across something that needed to be fixed or looked after. The patio door handle in the room was broken and I was afraid I was going to be locked out of my room on the balcony. I had to drape a towel over the door handle to ensure I’d be able to get back in, at the recommendation of a staff member. The shower dripped and made for an annoying sound in the room. The outlets were all very loose and made it a challenge to charge any devices. The rooms are outdated and they didn’t have an option for USB charging. The bathroom toiletries seemed to have been forgotten by housekeeping and the room didn’t have towels when I got to it. The common areas outside were in significant disrepair and/or disarray. So much yard waste just piled up and fencing put up to avoid areas that weren’t safe. The pool with the bar in it was freezing cold. The pool bar stools have several that are missing the seat so it’s just an open pipe in the water and extremely dangerous. The hot tub was warm, about the temp I’d expect a pool bar to be. The service at the pool bar was terrible. I was one of four people and it took over 15 minutes to have anyone approach me for my order. They were just standing around and had looked at me a few times but not come over for a greeting at all. Much more,the review can only be so long. Stay elsewhere.

2/10 Terrible

Oscar, Elmwood park

Traveled with family
Disliked: Staff & service, amenities
Not clean. Rude staff.

4/10 Poor

Tammie, Arlington

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
We stayed here for ten days in 2021 and it was much better than our 7 day stay just this week. 1) last year they had games, crafts, snacks, and activities for the kids. This year NOTHING. The kids room is closed even though they still advertise it. 2) hotel prices for mediocre food is too high. We tried to carry in food from outside and were told we could not eat it at our pool chair, only food purchased on site. This was not enforced in 2021. 3) why are we signing in the return of our towels? This is annoying. Staff leaves around 430. Sometimes we swim until 8 or 9 pm. Get rid of this practice. 4) you pay about $38.15 day for chair/umbrella. We were told a family of 4 only gets one umbrella. So our kids got shade while I burned on the beach. Charge less or buy more umbrellas. 5) staff was 90 min late to work and I got in trouble for getting my own chair. I’m not sitting on the ground for 90 min because people can’t figure out how to get to work on time. I paid the $38.15 for a chair so I went and got one. 6) why are the floats and sand toys hidden like some super special secret? Daily we had to hunt someone down for a pool floatie and a sand bucket. Put them out so guests can use them. Nobody is stealing your $1 sand bucket. 7) HOUSE CLEANING WAS EXCELLENT! Give these people a raise! 8) life size checkers/chess were never available although also pictured/advertised. My kids LOVE these and were disappointed they couldn’t use them.

6/10 Okay

Brian

Traveled with family and small children
Disliked: Property conditions & facilities
Needs updating. Had some issues which the staff which they did not address. AC unit made a loud bang every time it cut on or off. Kids club room area was closed, using it for storage now. Other issues of weed smoking in room and running up and down the halls can’t be controlled by staff but still disappointing to deal with.

4/10 Poor

Axel J, Middletown

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool are was the only good part except you had to sign in & sign out your towel. Gym is a small room with limited equipment. Hallway rugsare stained. Room was dusty & outdated. Refrigerator , coffe maker , closet with no door are all in the bathroom.
Stayed 3 nights in Dec 2022

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service
.
Stayed 3 nights in Dec 2022

10/10 Excellent

Ray

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveled with my family inclu