评分基于 993 条真实点评
4.2 客房清洁度
4.1 服务和员工
4.2 客房舒适度
4.0 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年6月19日 发布在：Expedia
We like the Layout.
On n' aime pas le restaurant à la carte the grill, le service et les repas sont médiocres.
On a eu une très belle chambre directement sur la mer
酒店管理层的评论
2024年6月20日，回复：酒店管理层 Gerente General
Dear Thi HienThank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.Please be assured your comments regarding the service you received in our The Grill Restaurnat has been discussed with the A&B Manager so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. On the other hand, we are glad to read that you really enjoyed the layout and the wonderful view from our hotel.Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Kind regards,Raúl ArranzGeneral Manager
用户：真实旅客
发布日期：2024年6月17日 发布在：Expedia
The resort itself is beautiful! The nature and beach is what makes it. There are monkeys and birds that you'll hear and see if you're lucky. breathtakingly beautiful. It's walkable but they have shuttles available which were handy during the rain or when carrying luggage. There is beach access. The beach is public.. was not crowded when we were there.
The food was mediocre. buffet style. They have two restaurants but you could only make a reservation once every three days and the food still wasn't that good. The best thing I had the entire time was a pumpkin ginger soup from one of the restaurants.
I don't think any of the drinks I had besides 2 actually had alcohol in them. Better off ordering wine or beer if you want to feel any effects of them.
During our trip, the entire city lost water. However, the way the resort handled it was unacceptable. They weren't forthcoming about the water issue, did not offer any solution or accommodations. They were checking people into their rooms and not even mentioning there was no water!!! We finally complained enough and asked for a new room to shower, Finally they put us in a new room. After that they called us and told us they needed to move us again. We refused unless we were compensated, so they let us stay. Shortly after that the power went out. Came back on after 30 minutes. The final night it was out for hours.
The country is beautiful, would not stay at this resort again.
酒店管理层的评论
2024年6月18日，回复：酒店管理层 Gerente General
Dear KatrinaThank you very much for the time you spent to share your personal impressions of your stay at Occidental Papagayo.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental Papagayo will remain an option for your next holiday and and to have the opportunity to exceed you expectations in a not too distant future. Kind regards,Raúl ArranzGeneral Manager
用户：真实旅客
发布日期：2024年6月17日 发布在：Expedia
Upon arrival to this property, we thought that it was beautiful being promised on the premium luxury level a private check-in. We sat and waited in line to check in with every other person for almost 2 1/2 hours by the time we finally got our room keys we got up to our rooms. We did not get transportation mind you we carried all of our bags to our rooms ourselves, Are we down to the front desk to let them know and they said that they would be sending somebody after waiting at the room for almost an hour and a half we decided to go down to the premium bar to get a drink while we waited for them to fix our AC in your room, We went to the premium bar and ended up by the pool, returning to our room about six hours later that evening, only to find that the AC had not been looked at. We then traveled all the way back down to the lobby for them to come and fix our AC after having somebody come up around midnight they left around 1 o’clock in the morning from fixing the AC and the AC was finally blowing cooler air, but was not completely fixed. Then, Tuesday morning, we left the resort and went off into Costa Rica to see the country upon returning. We found an immense amount of ants running through our bathroom., We called the front desk to let them know and they said that they would send somebody they never sent anybody, Until later that evening the next morning, we woke up early Wednesday morning, and left the resort to go on an excursion upon returning from our volcanic sulfur mu
酒店管理层的评论
2024年6月18日，回复：酒店管理层 Gerente General
Dear StephanieFirstly we would like to thank you for taking the time to share your impressions regarding your recent stay at Occidental Papagayo hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, for a future occasion, please do not hesitate to contact the reception desk for anything you may need, the team will do its utmost to find an immediate solution for you. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons.Kind regards,Raúl ArranzGeneral Manager
用户：真实旅客
发布日期：2024年6月17日 发布在：Expedia
DO NOT go to this resort. It’s dirty, the staff is rude, the food is awful and we were without water for over 24 hours with no help. This place is awful.
酒店管理层的评论
2024年6月17日，回复：酒店管理层 Gerente General
Dear LisaAlthough we sincerely regret reading that your stay at Occidental Papagayo fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated.Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.Kind regards,Raúl ArranzGeneral Manager
用户：真实旅客
发布日期：2024年6月16日 发布在：Expedia
The property had no running water! Could not take showers or go to restroom!
酒店管理层的评论
2024年6月17日，回复：酒店管理层 Gerente General
Dear Noe GAlthough we sincerely regret reading that your stay at Occidental Papagayo fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us.The problem with the water was due to a broken pipe belonging to the supplier that supplies the Papagayo area.Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Kind regards,Raúl ArranzGeneral Manager
用户：真实旅客
发布日期：2024年6月14日 发布在：Expedia
Upon check in, initially we were told private check in and that did not happen. We got to our room and had no hot water. Told front desk and nothing was done. Second day and still no hot water. Third day and resort lost all water completely for 28 hours. We were told multiple times it was the entire town that was out and that was not true. Some buildings had water and some didn’t. 28 hours without water. 4th day water is back on but still no hot water. We got back to our room around 2300 to find our ac unit had fallen off the wall exposing the black mold behind the unit. They had us move rooms but did not assist us with moving our luggage during a rain storm. I had contacted front desk multiple times daily about the hot water and they told me they would send someone up to fix it but this never happened. Front desk was absolutely zero help. We will be getting our money back from this resort. The hotel is extremely understaffed rude and not helpful. The food at the buffet and restaurants were cold and tasted like it was cooked the previous day. Stay far away from this resort. Rumors going around that the resort is on its way to closing. We had to leave the resort for meals because the food was so bad. I will say the food outside of the resort was amazing.
酒店管理层的评论
2024年6月17日，回复：酒店管理层 Gerente General
Dear IanAlthough we sincerely regret your disappointment with your stay in Occidental Papagayo, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guest's experience among us. We do apologize for the hot water problem you encountered. We will make sure that the procedure is being reinforced. The problem with the water was due to a broken pipe belonging to the supplier that supplies the Papagayo area.We also regret that our buffet couldnt meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests.Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to Costa Rica.Kind regards,Raúl ArranzGeneral Manager
用户：真实旅客
发布日期：2024年6月11日 发布在：Expedia
Our experience at the hotel was great ! Everyone was very friendly always helping us and making sure we are taken care of. They also offer plenty of activities to do in the hotel and dining options as well as buffet were great.
酒店管理层的评论
2024年6月11日，回复：酒店管理层 Gerente General
Dear Leslie Thank you for choosing Occidental Papagayo and for taking the time to share your experience.We are also very grateful that you pointed out the quality of the entertainment program during your stay and for mentioning the kindness of our team.Thank you again for this comforting review about your stay with us, we look forward to your next visit.Kind regards,Raúl ArranzGeneral Manager
用户：真实旅客
发布日期：2024年6月10日 发布在：Expedia
Se necesita elevadores
酒店管理层的评论
2024年6月10日，回复：酒店管理层 Gerente General
Estimada EugeniaLe damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir su experiencia y comentario constructivo.Esperamos poder servirle de nuevo pronto.Saludos cordiales,Raúl ArranzGerente General
用户：真实旅客
发布日期：2024年6月10日 发布在：Expedia
First off, the food quality needs to improve. Most of the food at the buffet for dinner was not edible. We found ourselves trying to eat just the pasta after a couple days and even that had a weird sauce on it. The breakfast was mainly eating eggs and French toast. We tried the room service, but the food was way over seasoned, and the burgers were nearly burnt. Secondly the mini bar is not even close to a mini bar. There are 2 of us in the room yet only one water. There were not even small bottles of liquor in the room, and we pay for premium. Next the room service was almost obsolete for our last 2 days. The next to the last day, our coffee was never restocked and on our last night, not only was the coffee not restoked, but room service never even came to our room. This brings me to the last part which is the service at the front desk. I called to get coffee the last night when nothing was serviced in our room and was told the person would be right there with the coffee. I waited 30 minutes and went to the front desk to get the coffee. All the night girl could say is what is your room number when I explained everything that had not been done and the call for coffee with no one showing up. The young man just kept telling her to go in the back and get it for me. I would say this has been the worst experience at an all-inclusive adult's resort that we have stayed at. The best part was On The Beach Tours (Larry), Theilor (bartender) and the bartender at the premium lounge.
酒店管理层的评论
2024年6月11日，回复：酒店管理层 Gerente General
Dear Noah HughWe appreciate you reaching out on Expedia to notify us of your concerns related to your recent stay at Occidental Papagayo hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. The minibar stock consists of two beers, two sodas and two bottles of water, and the consumed product is replenished daily. We have also taken good note of your remarks on the dining experiences and sincerely lament reading that we fell short of your culinary expectations on this occasion, although I would like to take the opportunity to point out that our Executive Chefs follow a two weeks menu rotation including a wide array of both local and international delicacies to cater for all diet requirements and please the most demanding palates, this is why we are sorry to read that we were not able to conquer yours and will make sure to discuss your critics with our team. On the other hand, it is nice to know that I enjoy the service of the bar and tours staff, we will not fail to share your praising comments with the entire team.Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Kind regards,Raúl ArranzGeneral Manager
用户：真实旅客
发布日期：2024年6月5日 发布在：Expedia
酒店管理层的评论
2024年6月6日，回复：酒店管理层 Gerente General
Dear AndreaWe would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Occidental Papagayo.We look forward to serving you again in the future.Kind regards,General Manager
