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"Every member of the staff greeted us every time we saw one of them or interacted. Super friendly and helpful. The beds are so comfortable I want to take them home. Beautiful views of landscape, city and Universal Studios. "

"Conveniently located in Santa Monica However weirdly for the 2 nights I stayed there on the 5th floor, there was continuous furniture being moved on the floor above me from 11pm till past midnight with no assurances/explanation from the front desk. V irritating"

"Understaffed and unprepared for arriving guest. Tried to check in early at 3:50. Was told by front desk that check in was not until 4 and to come back after 4. Came back at 4:05, and was told the room well be ready in 15 minutes. Came back at 4:35, and the room was still not ready, was told to wait a few more minutes. At 5 I was getting tired of the run around. Finally got our room at 5:10 with no apologie or comp for our time. Could have paid less somewhere else for that kind of service. Never staying at the Marriott again. "

"Nice "

"The staff were very helpful and professional. Anastasia greeted me upon checking and was so awesome. Thank you for such amazing energy and awesome customer service. I will stay again."

"Very clean, affordable, great service. "

"It was SO CUTE! Everything was very clean and the staff was very helpful when I asked to move rooms due to highway noise."

"The room was clean and the Staff were kind and helpful. We loved the free hotel shuttle service to Universal Studios and City walk. Kids loved the pool and Adults loves the pool side Bar and hot tub."

"Very lovely hotel. Love the no tipping policy. Staff are good and friendly. I think the policy that requires you pay half the cost of the room in order to stay two hours longer is ridiculous and the desk staff should be able to grant more time depending on the situation. The cost of the rooms and the amenities don’t really match. There should be package deals for parents of students that decrease the costs. Room service is kind of a joke, it’s just to-go brought to your room. No plates, silverware provided. Not worth the added charge. "