Spencerport Residences

"BELIEVE THE NEGATIVE REVIEWS! ALL THE TRAVEL SITES NEED TO REMOVE THIS HOTEL FROM THEIR SITES. I stayed at this low-budget hotel from May 1 - 3, 2026 because my family booked it first due to a weekend event we were attending. I didn't know the area and it made sense to stay with my party then alone. The initial mistake was not reading the reviews. This place is horrible. When we arrived there was no staff to receive the guests nor were there any staff to clean the hotel or the rooms, per the front desk attendant. The clerk said it was an hour wait for a room due to that, and then started putting up signs reading no vacancies even with a reservation. How disrespectful is that to people traveling long distance?! I believe this is the norm for this place that looks like its never been thoroughly cleaned. From the dirty stained rugs on every floor and in every room, to the scuffs on the walls, paper printed room direction signs, trash on the floor in the amenity spaces, to some of the questionable-looking "guests" this hotel is a hot mess. One newly arrived guests was in the lobby demanding a refund because she had a spiders in her room. Another person was complaining of stains on their carpet. There were no beverages or snacks for sale in the lobby, no vending machines, nothing. My room had the potential to be so nice, with a decent sized bathroom, two queen beds and a great river/waterway view but it hadn't been deeply cleaned since they opened. The windows were filthy!"

"I feel like there should be a complmental breakfast and a microwave in the room with all the money Double Tree makes"

"Hotel was very nice - rooms excellent. Restaurant dinner was fair for cost."

"Waited for over 15 minutes for anyone to check me in. Then there was no hot water."

"Very good hotel compared to other hotels in down town Rochester that I have stayed in. Modern and clean. "

"Breakfast was extra and so we decided to pass at $16 a person. Toilet leaked and ran constantly. Halls smelled like Marijuana and pool area not clean. Overall incredibly disappointing."

"Accessible parking is available right in front of the hotel. Check-in went smoothly and without any issues, even though I don't speak English. The room was very clean and cozy."

"Breakfast was ok no water."

"No military discount, staff had no idea about discounts. The pool was small and over crowded. Alarm went off at 7 am for some burnt toast no announcements or calls where made so we all had to try and get out at the same time"