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Candlewood Suites West Springfield, an IHG Hotel

Photo gallery for Candlewood Suites West Springfield, an IHG Hotel

Exterior
Indoor pool
Indoor pool
Indoor pool
Desk, blackout drapes, soundproofing, iron/ironing board

Overview of Candlewood Suites West Springfield, an IHG Hotel

Candlewood Suites West Springfield, an IHG Hotel

2.5 star property

4.2/5 Very Good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Air conditioning
  • Kitchen
Map
572 Riverdale St, West Springfield, MA, 01089

Explore the area

  • Popular LocationQ Pin 2's8 min walk
  • Popular LocationJosiah Day House2 min drive
  • Popular LocationMajestic Theatre2 min drive
  • AirportHartford, CT (BDL-Bradley Intl.)24 min drive

Room options

About this area

West Springfield

In the business district and near a train station, Candlewood Suites West Springfield, an IHG Hotel is in an area with good shopping. Josiah Day House and Majestic Theatre are cultural highlights, and travelers looking to shop may want to visit Holyoke Mall and Randall's Farm and Greenhouse. Q Pin 2's and Olympia Ice Center are also worth visiting.
Visit our West Springfield travel guideOpens in a new window
Map

What's nearby

  • Q Pin 2's - 8 min walk
  • Josiah Day House - 2 min drive
  • Majestic Theatre - 2 min drive
  • Eastern States Exposition - 5 min drive
  • Paramount Theater - 7 min drive

Getting around

  • Springfield Union Station - 9 min drive
  • Bradley Intl. Airport (BDL) - 24 min drive

Restaurants

  • IHOP - 3 min walk
  • Olive Garden - 13 min walk
  • Cal's - 16 min walk
  • Classic Burgers - 3 min drive
  • Shallot Thai Cuisine - 4 min drive

About this property

Candlewood Suites West Springfield, an IHG Hotel

Hotel in the business district
Take advantage of a grocery/convenience store, a coffee shop/cafe, and dry cleaning/laundry services at Candlewood Suites West Springfield, an IHG Hotel. For some rest and relaxation, visit the hot tub. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour gym and a 24-hour business center.
Other perks at this hotel include:
  • An indoor pool
  • Free self parking
  • Free newspapers, outdoor furniture, and a TV in the lobby
  • Tour/ticket assistance, a front desk safe, and multilingual staff
  • Guest reviews speak well of the pool, helpful staff, and proximity to shopping
Room features
All 71 rooms boast comforts such as air conditioning, as well as thoughtful touches like free WiFi and sound-insulated walls. Guest reviews say good things about the clean, quiet rooms at the property.
Other amenities include:
  • Bathrooms with free toiletries and hair dryers
  • 42-inch LED TVs with premium channels and DVD players
  • Kitchens, refrigerators, and dishwashers

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • 1 coffee shop/cafe
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Indoor pool
  • Spa tub

Family friendly

  • DVD player
  • Grocery/convenience store
  • Indoor pool
  • Kitchen
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Grocery/convenience store
  • Lockers available

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Housekeeping (weekly)
  • Laundry facilities
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • BBQ grill(s)
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Shared microwave
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Fan

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch LED TV
  • Cable channels
  • DVD player
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Stovetop

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofing

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West Springfield
West Springfield
Hot tub
Hot tub
Hotel
Hotel
Air conditioned
Air conditioned
Family friendly
Family friendly
Guest rating 4+
Guest rating 4+
2 star
2 star

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet (varies based on length of stay)
Welcoming dogs only
2 per room (up to 60 lbs)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet (varies based on length of stay)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0000503250
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 10:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Candlewood Suites Hotel West Springfield
Candlewood Suites West Springfield
West Springfield Candlewood Suites
Candlewood Hotel West Springfield
Candlewood Suites West Springfield Hotel
Candlewood West Springfield
Candlewood Suites West Springfield

Frequently asked questions

Does Candlewood Suites West Springfield, an IHG Hotel have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM–9:00 PM.

How much does it cost to stay at Candlewood Suites West Springfield, an IHG Hotel?

As of Dec 5, 2022, prices found for a 1-night stay for 2 adults at Candlewood Suites West Springfield, an IHG Hotel on Dec 7, 2022 start from $114.99, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Candlewood Suites West Springfield, an IHG Hotel pet-friendly?

Yes, this hotel allows dogs (limit 2 per room) with a maximum weight of up to 60 lbs per pet. There's a fee of USD 25 per pet, per night.

How much is parking at Candlewood Suites West Springfield, an IHG Hotel?

Self parking is free at this property.

What time is check-in at Candlewood Suites West Springfield, an IHG Hotel?

Check-in is from 3:00 PM - anytime.

What time is check-out at Candlewood Suites West Springfield, an IHG Hotel?

Check-out is at 11 AM.

Where is Candlewood Suites West Springfield, an IHG Hotel located?

Situated near the airport, this hotel is within a 10-minute walk of Q Pin 2's and Connecticut River. Majestic Theatre and Josiah Day House are also within 1 mi (2 km).

Can I cancel my reservation for free at Candlewood Suites West Springfield, an IHG Hotel and receive a full refund?

Yes, Candlewood Suites West Springfield, an IHG Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Candlewood Suites West Springfield, an IHG Hotel cancellation policy on our site for more details about any exclusions or requirements.

Candlewood Suites West Springfield, an IHG Hotel Reviews

Candlewood Suites West Springfield, an IHG Hotel Reviews

Overall score and ratings

4.2

Very Good

How we verify reviews
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
More information
Rating 5 - Excellent. 177 out of 388 reviews" "
" "5 - Excellent 46%
Rating 4 - Good. 136 out of 388 reviews" "
" "4 - Good 35%
Rating 3 - Okay. 44 out of 388 reviews" "
" "3 - Okay 11%
Rating 2 - Poor. 23 out of 388 reviews" "
" "2 - Poor 6%
Rating 1 - Terrible. 8 out of 388 reviews" "
" "1 - Terrible 2%

4.3/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.1/5

Property conditions & facilities

4.2/5

Eco-friendliness

4/5 Good

Michael
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay clean, quiet.
Stayed 1 night in Oct 2022

5/5 Excellent

Stacie
Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and plenty of room. Staff was friendly. Wish I could have had someone clean my room at least once during my 8 day stay.
Stayed 7 nights in Sep 2022

5/5 Excellent

April, Granville
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was one of the best hotels I’ve stayed in. Easy to get to.
Stayed 1 night in Sep 2022

5/5 Excellent

Michael
Liked: Cleanliness, staff & service
It was one of the most wonderful hotels that I have stayed at
Stayed 2 nights in Sep 2022

4/5 Good

barbara
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. My check in was easy my cousin who checked in later had a problem because their name was not put in the computer even though i gave their name when i checked in but it all worked out. The room was great. Only downside was that the bed was much softer than i like. Over all a great experience .
Stayed 2 nights in Sep 2022

5/5 Excellent

Evan
Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and stay!
We wanted a quick family trip before school started. The hotel was about 12 minutes from Six Flags, and we went canoeing about 20 minutes away. Location was perfect. Staff was very friendly and attentive. The kitchen was perfect and helped us save money by not dining out 3 times a day for 5 people. Coffee was free and they had a mini mart that was convenient. Kids had fun in the pool and making smores with the outdoor grill. Supermarket nearby was great. Glad we chose this hotel.
Stayed 2 nights in Sep 2022

5/5 Excellent

Verified traveler
Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A definite
Convenient and affordable. Most importantly clean.
Stayed 1 night in Sep 2022

4/5 Good

Felisa
Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

5/5 Excellent

Hildegarde
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in Aug 2022

5/5 Excellent

howard
Stayed 2 nights in Aug 2022