2/10 Terrible
Wensday, Mountain View
Traveled with family
Oct 28, 2022
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was not good. The staff member up front was nice but required that I pay again, stating that Expedia just put a hold on my card and did not withdrawal. Wrong! I was charged twice! I had to have help getting into the room as the room door was janky (had to pull door to you, pull up on handle).We even had another guest try to help us get into our room before finally going back down to the front desk. Again, front desk staff was extremely helpful and nice but over worked and strssed. The electric outlets in the bathroom and kitchenette didnt work. The bathroom was clean but there were repaired holes in the bathtub, obvious patches in the bathroom. The refrigerator and microwave were old old but functioning (not sure how since other plugins didnt work). There was quite a line of people waiting to talk to her about multiple issues. Closet door was now a curtain. Bed was clean and didnt see any bed bugs but the next morning I had a flea jump on me. Not excatly what you want to deal with when a family member is in ICU down the road.
I have contacted the cooperation about the double charge and they are submitting for 1 of the charges to come off but wont know for 48 hours.
Overall, would NOT recommend!
Wensday
Stayed 1 night in Oct 2022