Suite, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Reviews of Holiday Inn Express St Louis - Central West End, an IHG Hotel

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 358 out of 1003 reviews" "
Rating 8 - Good. 296 out of 1003 reviews" "
Rating 6 - Okay. 168 out of 1003 reviews" "
Rating 4 - Poor. 126 out of 1003 reviews" "
Rating 2 - Terrible. 55 out of 1003 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mariam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Warner Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff. Awesome location. Awesome stay.
Stayed 3 nights in Jan 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quiet and clean. Comfortable beds. Easy walking to restaurants
Stayed 2 nights in Feb 2024

8/10 Good

Rebecca

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024

8/10 Good

Bhaskar

Cold room
Stayed 1 night in Feb 2024

10/10 Excellent

Nitasha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice rooms and the secure underground parking is a nice bonus!
Stayed 1 night in Feb 2024

10/10 Excellent

Gina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was clean with updated rooms
Stayed 2 nights in Jan 2024

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Jamal checked us in. Very kind and helpful. Explained all of the details of parking, etc and made us feel welcome. Updated rooms are nice. Decorating kind of fun and funky to match the throwback architecture of the building
Stayed 1 night in Jan 2024

8/10 Good

Robin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for overnight stay while traveling. Plenty of space to park U-Haul truck.
Stayed 2 nights in Jan 2024

8/10 Good

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Room wasn’t as big as what the pictures showed. Other than that, great hotel & staff
Stayed 1 night in Jan 2024

8/10 Good

Candice

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, very nice rooms. They were clean and well equipped. Staff was great. But the mattress felt like poured concrete with a pad thrown on top. My shoulder still hurts.
Stayed 1 night in Jan 2024

10/10 Excellent

Tiffani

Stayed 1 night in Jan 2024

8/10 Good

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tiffany

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Natasha

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Jordan at the front desk was great! The hotel room was very nice and i loved the shower. My only frustration was that the restaurant/breakfast room is still not remodeled. We stayed here in the summer and it was shut down then. It’s frustrating for people to see pictures online and then find out upon check in that its walled off and breakfast will be snack foods. Granted, the snack foods were good. It’s deceiving online to see pictures that aren’t accurate and also find out that they now charge 15 per day parking. I picked this hotel because I’d stayed there before and knew how to easily get there. There is no pool because it’s geared towards business people. But I liked that it’s very close to Barnes and the rehab facility my mom was moved to after surgery. There is also fast food down the street close by. Close to the freeway, zoo and science center.
Stayed 1 night in Nov 2023

10/10 Excellent

Gail, West Plains

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient
Stayed 1 night in Nov 2023

10/10 Excellent

Sheri

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently renovated. Bathroom was gorgeous! It was a little pricey for a senior on a fixed income!
Stayed 1 night in Nov 2023

10/10 Excellent

Randi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the the area is quiet and dining and shopping is nearby.
Stayed 1 night in Nov 2023

10/10 Excellent

Ricky

Stayed 1 night in Nov 2023

4/10 Poor

Brandy

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Cramped/loud/breakfast not worth anything/you have to pay for parking on top of the room/gps made it hard to find. Rooms were clean us all.

8/10 Good

Barbara, Louisville

Liked: Cleanliness, property conditions & facilities
Room was attractive and comfortable, and the neighborhood is awesome. My only complaint was that the front desk was unable to print my receipt since the printer was not working. I they asked the email it to me and I still have not received it. The staff were very polite and accommodating, but the computer and printer desperately needs attention.
Stayed 1 night in Oct 2023

10/10 Excellent

Christopher, Natchitoches

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for city travel
Stayed 3 nights in Jul 2023

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in the Midwest
Every time I come here I am met with smiles, professionalism, and a great clean place to stay
Stayed 1 night in Oct 2023

10/10 Excellent

Kurt

Traveled with family
Amazing staff
My grandson was in the hospital at Barnes Jewish Hospital the staff was amazing and understanding
Stayed 2 nights in Oct 2023

10/10 Excellent

Jacqueline

Stayed 1 night in Oct 2023

8/10 Good

Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. The rooms were clean and nicely decorated. Everything appeared recently updated. Very convenient for staying and visiting in the Central West End neighborhood. My favorite thing about the hotel was the bathroom and the comfy beds.
Stayed 3 nights in Oct 2023

6/10 Okay

Yenci

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
When checking in the front desk staff member working didn’t give us information on how to get to our room until we asked. She just gave us our cards and said we were good. Didn’t give guidance on parking until we asked twice. Seemed to be careless and annoyed with us asking questions. I do not remember the staff member’s name, but she definitely was not very helpful. Parking was very limited.
Stayed 1 night in Oct 2023

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Tasha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay for the price
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’m very impressed with this Holiday Inn Express. Very nice & if I have the opportunity to be in that area again, I will definitely stay there again. I will also recommend others to stay there. Thank you.
Stayed 1 night in Oct 2023

10/10 Excellent

mariam

Stayed 1 night in Oct 2023

6/10 Okay

Deborah

Traveled with family
Disliked: Room comfort
Stayed 1 night in Sep 2023

8/10 Good

Steve

Liked: Cleanliness, staff & service
Within walking distance of hospital. Dining options within walking distance. Rooms appear to have been remodeled not too long ago. Staff was very friendly and helpful.
Stayed 5 nights in Sep 2023

8/10 Good

Geela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall decent stay
Great location but we didn’t realize parking would be extra, so that was disappointing. The room was super cute, loved the setup, especially the bright bathroom. The walls were very thin and other guests were loud. Not much on healthy breakfast to choose from with “grab and go.”
Stayed 1 night in Sep 2023

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jordon at the front desk was great. He was very friendly and helpful.
Stayed 1 night in Sep 2023

10/10 Excellent

Tamra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the center of CWE
Nice hotel. Close to where we had to be. Clean rooms. Wonderful bathroom. Very friendly check-in staff. Parking is $15 on top of the room.
Stayed 1 night in Sep 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Epic visit best location
By far the best staff, and the lady that I’ve ever encountered, she gave me directions. She told me where to go eat, and they put me in one of the best rooms ever.
Stayed 1 night in Sep 2023

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the CWE close to restaurants and Forest Park. Rooms are basic but clean and modern. Staff is very friendly, professional and knowledgeable.
Stayed 1 night in Sep 2023

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the west central area!

10/10 Excellent

Phillip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. Remodeled rooms, modern. Will pay for parking but expect it for being downtown St. Louis.
Stayed 1 night in Sep 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to St. Louis
My hotel stay was amazing. The hotel was just a couple blocks away from the hospital inn which we had a 7.00 a.m. appointment. The room was nice and cozy the cleaning staff was great everything I needed in the morning for a shower was available. Grab n go breakfast was great I would recommend the holiday Inn express to my friends visiting st.Louis. five stars go team.
Stayed 1 night in Sep 2023

10/10 Excellent

Margy

Very friendly staff! I liked that I had secure parking for my vehicle as my female was traveling alone. The room and bathroom were very clean. I would recommend this for a reasonably priced overnight stay!
Stayed 1 night in Sep 2023

10/10 Excellent

Lynn

Stayed 1 night in Sep 2023

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable restaurants and groceries
Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No better location to be when visiting the Central West End of STL.
Stayed 3 nights in Aug 2023

10/10 Excellent

kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023