“No one was there for 30 minutes to check us in. The door was locked after a 22 hour day and we called IHG they kept calling to no answer. Someone finally drove up and let us in never apologized and had bad attitude. This is unacceptable. The next morning the same person the next morning said they comped our room and I never got the refund. This was an awful birthday experience for me, and my wife.”
“No one was there for 30 minutes to check us in. The door was locked after a 22 hour day and we called IHG they kept calling to no answer. Someone finally drove up and let us in never apologized and had bad attitude. This is unacceptable. The next morning the same person the next morning said they comped our room and I never got the refund. This was an awful birthday experience for me, and my wife.”
Robert