“Stayed in the back on the second floor our first week and the room was clean, good water pressure in the shower, and hot water.
Second week we got a room in the front on the first floor and comforters were badly stained, furniture was really worn, and just wasn’t very clean. I took my concerns to the front seat and was given another room in the back on the first floor. The room was cleaner but still needed attention to cleaning especially in the bathroom.
The staff are amazing but the place……
“there was black mold on the walls, dirty/stained sheets and musty unbearable odor. Had originally 3 nights but checked out the very next day; they refused to refund me for the last 2 nights and stated " we cant; you did your reservation through expedia so ask them for a refund". Also refused to give a printout final statement at least get my employer to pay for the unused last 2 night.”
“Property and rooms were poorly maintained and unsafe (locks would not bolt due to being cut off and/or purposely misaligned, multiple other guests wandering the halls appeared to by under the influence, and smoke alarms were disengaged and just laying on top of the furniture.) Various bodily fluids and live ticks in the bed sheets. Light switches didn’t work. Strong smoke smell throughout the building. Arranged for a new room after being placed in a smoking room despite request, but room was in……