Upon arriving, my husband checked us in the hotel. Nothing was asked about our reservation. We paid extra through booking to have breakfast the next morning. However, when we went down to get breakfast the next morning, we were told it was $10 a person plus if we wanted anything extra than what the $10 covered, it would be more money. I proceeded to let them know we paid for the breakfast when we booked the room. She then said since it was with a third party, they don't recognize that. So, the money we paid to upgrade our room for breakfast was a waste and we didn't even get to eat. So we left. This was disappointing to say the least. The person never tried to satisfy or even help us with the situation. After speaking to Expedia about the whole ordeal and letting them know their booking details for this property is not correctly listed on their website, they proceeded to let me know it was correct and wouldn't change it. BEWARE. If you book let them know upfront upon checking in what or who you booked through. Especially if you are traveling with small kids like my family. Thankfully there were options that early in the morning we could go grab breakfast before heading out on the road again.
Also, the rooms are ok. The halls of the hotel smelled like pets and urine. The bathroom in the hotel room only had three towels for a family of four. Overal I would have not picked this hotel if I knew what I know now. I have never had this bad of a review. Normally all are Good!
