Toronto Residences

"Attached to the casino, restaurant options, clean and nice staff. "

"DO NOT STAY HERE! Absolutely unacceptable experience at Riu Plaza Toronto. I checked into my room only to find a used pair of underwear inside the bed. This is not a small mistake it is a complete failure of basic housekeeping and hygiene standards. There is no excuse for a bed not being properly cleaned and inspected before a guest arrives. To make matters worse, after reporting this extremely disturbing issue, I was only offered $100 in compensation, which is frankly insulting given the severity of the situation. This completely undermined my trust in the cleanliness of the entire room and ruined the start of my stay. Cleanliness is the bare minimum expectation at any hotel. If something this obvious was missed, it raises serious concerns about what else is being overlooked. I would not recommend staying here unless you are willing to risk poor hygiene standards and inadequate customer service when issues arise. If management cannot guarantee something as fundamental as a clean bed, it’s hard to trust anything else about this property. I would strongly caution others before booking here. "

"Amazing staffing "

"yes"

"Nicely located, "

"The place is a hidden gem. Who knew??"

"had an amazing stay. staff was very welcoming "

"Clean rooms, extremely comfortable beds and spacious. Our 4th time here and kove the proximity to everything "

"Nice stay for us and the grand kids. We will choose this hotel again should the opertunity arise again. Thx to the staff."