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Emporio Veracruz Hotel

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Lobby
Beach
Indoor pool, 2 outdoor pools
Indoor pool, 2 outdoor pools
Indoor pool, 2 outdoor pools

Overview of Emporio Veracruz Hotel

Emporio Veracruz Hotel

3.5 out of 5

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

  • Popular LocationCarranza Lighthouse3 min walk
  • Popular LocationVeracruz Harbour5 min walk
  • Popular LocationVeracruz Cathedral7 min walk
  • AirportVeracruz, Veracruz (VER-General Heriberto Jara Intl.)26 min drive

Choose dates to view prices

About this area

Veracruz

Located in Veracruz, Emporio Veracruz Hotel is in the city center and near the bay. Naval Historical Museum and City Museum are cultural highlights, and some of the area's attractions include Veracruz Aquarium and Veracruz Wax Museum. Traveling with kids? Consider Aquatico Inbursa, or check out an event or a game at Unidad Deportiva Hugo Sánchez. Practice your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as ecotours and hiking/biking trails in the area. Guests love the hotel's central location.
Popular Location

What's nearby

  • Monument to the Veracruz Heros - 2 min walk
  • Carranza Lighthouse - 3 min walk
  • Veracruz Harbour - 5 min walk
  • Naval Historical Museum - 5 min walk
  • Veracruz Cathedral - 7 min walk

Getting around

  • Veracruz Central Station - 11 min walk
  • General Heriberto Jara Intl. Airport (VER) - 14 min drive

Restaurants

  • Mariscos Tano — 4 min walk
  • Guang Sheng — 6 min walk
  • La Fonda de las Gordas — 7 min walk
  • Gran Cafe del Portal — 7 min walk
  • Samborcito — 9 min walk

About this property

Emporio Veracruz Hotel

Family-friendly Veracruz hotel in Malecon, walk to Veracruz Harbour
Along with 3 restaurants, this hotel has 2 outdoor pools and a full-service spa. Free WiFi in public areas and free self parking are also provided. Additionally, a restaurant, an indoor pool, and an outdoor pool are onsite. All 223 soundproofed rooms provide free WiFi, free wired Internet, and WiFi. For a bit of entertainment, guests will find plasma TVs with cable channels and DVD players, and other amenities include balconies and iPod docks.
Emporio Veracruz Hotel offers 223 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to balconies. Beds feature premium bedding. 32-inch plasma televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations and hair dryers.

This Veracruz hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 outdoor swimming pools are on site along with an indoor pool. In addition to an outdoor pool, other recreational amenities include a health club, a spa tub, a sauna, and a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Oriental Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC) and Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi, Wired Internet (USD 15 per night)

Parking and transportation

  • Free self parking on site
  • Self parking on site (USD 10 per night)
  • Valet parking on site (USD 20 per night)
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Continental breakfast available for a fee daily 7 AM–11:00 AM: USD 270 for adults and USD 150 for children
  • 3 restaurants
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 2 outdoor pools
  • Children's pool
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • 2 outdoor pools
  • Babysitting/childcare
  • Children's pool
  • DVD player
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Italian
  • Spanish

Business services

  • 24-hour business center
  • Conference space (1788 square feet)
  • Meeting rooms

Outdoors

  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)

More

  • Designated smoking areas
  • Fireplace in lobby
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 32-inch plasma TV
  • Cable channels
  • DVD player
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from June 1 2021 to October 1 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 270 for adults and USD 150 for children (approximately)
  • Fee for in-room wireless Internet: USD 15 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 15 per night (rates may vary)
  • Fee for wired Internet in public areas: USD 15 per night (rates may vary)
  • Self parking fee: USD 10 per night
  • Valet parking fee: USD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Emporio Hotel
Emporio Hotel Veracruz
Emporio Veracruz
Emporio Veracruz Hotel
Hotel Emporio
Hotel Emporio Veracruz
Hotel Veracruz Emporio
Veracruz Emporio
Veracruz Hotel Emporio
Emporio Veracruz Hotel Veracruz
Emporio Veracruz Hotel Hotel
Emporio Veracruz Hotel Veracruz
Emporio Veracruz Hotel Hotel Veracruz

Frequently asked questions

4.3
Excellent
Rating 5 - Excellent. 575 out of 975 reviews
5 - Excellent 59%
Rating 4 - Good. 261 out of 975 reviews
4 - Good 27%
Rating 3 - Okay. 62 out of 975 reviews
3 - Okay 6%
Rating 2 - Poor. 45 out of 975 reviews
2 - Poor 5%
Rating 1 - Terrible. 32 out of 975 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was fascinated by the service given from all Staff at the hotel. The hotel is clean, everyone is friendly and take care of the guest in every way possible.
Stayed 1 night in Jun 2021

4/5 Good

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Air conditioning didn’t work. Shower door didn’t close. We have stayed here on multiple occasions This will be the last time
Stayed 1 night in Jun 2021

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service, amenities
Stayed here many times before. Things were pretty much as they used to be, except the adult pool wasn’t open. Their filtering system broke down. Much of the staff was new, but there were also familiar faces. Used a lot more of the spa and room service this trip. It was a nice vacation.
Stayed 7 nights in Jun 2021

1/5 Terrible

Liked: Cleanliness
Stayed 1 night in Jun 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in May 2021