“when we booked this reservation in May, 2026, we received a email where the pin code and wi-fi password were stated, this was almost 5 months ago, we assumed and were told that we would get a email 3 days prior to our stay, we did get this email but no code was provided, we were unable to access our accommodation for 30 minutes and then we received conflicting explanations as to who had the responsibility to do this, I did not recall the May 3rd email and I could not access it through my phone……
“when we booked this reservation in May, 2026, we received a email where the pin code and wi-fi password were stated, this was almost 5 months ago, we assumed and were told that we would get a email 3 days prior to our stay, we did get this email but no code was provided, we were unable to access our accommodation for 30 minutes and then we received conflicting explanations as to who had the responsibility to do this, I did not recall the May 3rd email and I could not access it through my phone……
Keith