“1. The Bonavida Pines building is, at best, a 2.5-star property—not the advertised 4-star standard. We booked this hotel based on photos of Bonavida Palms; had we seen the actual images of Pines, we would not have chosen to stay here. This is clearly misleading.
2. There is no view at all—the “partial sea view” claim is simply untrue.
3. The bathroom sink has had a foul smell since we arrived.
4. The kitchen hob takes around 20 minutes to heat up, which is unacceptable.
5. We feel obliged to……
“1. The Bonavida Pines building is, at best, a 2.5-star property—not the advertised 4-star standard. We booked this hotel based on photos of Bonavida Palms; had we seen the actual images of Pines, we would not have chosen to stay here. This is clearly misleading.
2. There is no view at all—the “partial sea view” claim is simply untrue.
3. The bathroom sink has had a foul smell since we arrived.
4. The kitchen hob takes around 20 minutes to heat up, which is unacceptable.
5. We feel obliged to……
TAO