First off - Property Management - Miriam - had incredible communication and stayed in touch constantly prior to arrival. She even provided recommendations for affordable transport from the airport. We were met in the drop off outside the lobby and given a brief layout of the property with our walk to the room. We were given a tour of the room with all explanations of amenities and were provided with a local map and a detailed explanation of bus routes, grocery stores, shopping, etc.... I have never seen this kind of attention to detail. The room was clean and cool with plenty of grocery space and everything needed to prepare meals and clean up after. The view was incredible! The resort is a little confusing to navigate at first but we quickly adapted. The pool was clean and refreshing and other renters were very friendly. We went to dinner with a family from Chile even though they spoke no English and we spoke no Spanish. We spent 4 hours and had a wonderful time. The beachfront is short but adequate. That just means you have a shorter walk from the water to the beach cafe/bar. Food and Drink prices were reasonable. There are a few restaurants in walking distance if you head south. 19.5 is fun and reasonably priced, Navios is VERY NICE with a unique flare and wonderful sunset views. There is another one there, El Galion, but we never got to it. There is a convenience mart in the same location with easy access. The bus service is excellent for going north to the "party area" and grocery stores but if you set up an account online, the grocery store will deliver. During this trip we also stayed at an All Inclusive in the northern part. Out of the two, I much prefer this place. Better views, nicer people, better room, etc.... While the room is updated, clean and beautifully appointed, the property is a little dated. Our last night there a family rented the unit directly above and were extremely loud but until then we heard nothing and slept soundly. We felt safe, secure and welcome any time day or night. WE WILL BE BACK HERE!