“I would have giving a 5star review all around because it was just so beautiful. But i just did not like the fact that i asked to reserve the hot tub an was told it was book, mind you i didnt have a problem that it was booked my problem was that i went to check around the area that day an no one was using the hot tube. I was really disappointed because most the staff in the dining area an the ones you encountered were very nice .”
“The views and property were breathtaking, the staff were unbelievably kind, welcoming, friendly, and warm. They really made us feel at home! We would highly recommend this property whenever visiting lake atitlan! ”
“WARNING ⚠️ CALL JENNA'S BEFORE ARRIVING TO PANAJACHEL so they can arrange transportation from your taxi/bus to the hotel. The "TukTuks" (the only available transportation) should charge you around $25 Quetzales to take you to the hotel. Unfortunately some of the drivers take advantage of new tourists, and we were charged an exorbitant amount.
To JENNA'S staff: Please warn incoming guests about this.
Other than that, I'll let the other reviews speak for themselves. This place is beautiful and……
“We ate in restaurant 3 times. service was slow. Had to ask for milk for coffee 3 times. They didnt check on us throughout our meals. Front desk people were excellent. There was confusion about the towel cards.”
“The place is magic. You are smiling during the stay without knowing it. We love the connection with the lake and their people. The amazing staff is another big plus. Congratulations to the owners/ managers for this jewel in Guatemala.”