Flat Rock Castle Hotels

"Staff was friendly, rooms were comfortable and quiet and breakfast was better than expected. "

"Clean room, staff were great and knowledgeable. Breakfast was fresh but where's the meat??"

"I don't eat breakfast, but I did come down for coffee. The attendant was friendly and helpful and everything was clean and full. "

"While they say "..all rooms are non-smoking" that does not mean that they have not been smoked in. The duty manager showed me 6 rooms before we found one that did NOT smell of cigarette smoke and spray over scent. There were stamped out cigarettes in the stair well and on the sidewalks. "

"Dated is fine, but when the pullout was so disgusting, no one could sleep on it and room was over all dirty was not acceptable"

"Easy access to parking, breakfast was good. Room was clean but dated. Room rate was reasonable. Location was walkable to restaurants short drive to downtown and Biltmore"

"Clean room, friendly staff and good location. A lot of restaurants nearby too. Was all good, would recommend."

"My son and I stayed here for work and chose this hotel based on its strong ratings, which unfortunately did not match our experience. Check-in wasn’t until 3:00 PM, which I understand. When we returned, staff were training at the front desk. That’s fine, but we were assigned the wrong room. I specifically asked for a room on the back side away from road noise and was told that’s what I had. Instead, we were given a key to the wrong room and just decided to stay in the room we were assigned. After a long day, we settled in to rest, only to be repeatedly disturbed by people trying to enter the room. This happened multiple times. The knocking became aggressive enough that I felt forced to open the door, despite having just been woken up and not being fully dressed. That’s not a situation any guest should be put in. Shortly after, the manager and trainee knocked and said no one should be in the room—despite the fact they had just checked me in. It turned out I was placed in the wrong room. The biggest issue was the lack of follow-up by the manager who exclaimed how they would “make things right,” but no one ever came back, and nothing was done. The room we ended up in was noisy with traffic and semi trucks throughout the night. Breakfast was also disappointing-waffle mix was empty and strangely colored. For nearly $100, this was one of the more frustrating stays I’ve had. I would reconsider this review if management makes an effort to resolve this."

"Very. Goog"