Pinnacle Chalets

"GREAT job on renovations for this older building! The bathroom had a modern shower stall, new flooring through the entire room, comfy mattresses & pillows w/ bright white bedding, & everything smelled clean & fresh. Excellent room with all my needs met; WAY better than I expected at such an affordable price. Based on just THAT, I would've given it 5 stars. However, there was one big hiccup with check-in, though I'm hoping it isn't a "usual" occurrence. I arrived at 6:50, way past the 3PM check-in stated on my Hotels.com confirmation & the hotel's website. I was told my room wouldn't be ready for another hour because someone from housekeeping was late to work that day, causing ALL room preparations to fall behind schedule. Fine; no problem. I grabbed dinner & came back. No room yet. Two hours...no room. By the third hour, the desk manager starts cancelling reservations of people who haven't arrived yet. I'm not sure who owns &/or manages the property day-to-day, but I should think they'd have a better back-up plan when someone doesn't show up to work on time. I finally got into my room shortly after 10 PM. The ONE housekeeping person - who was hustling to do everything himself - apologized profusely as he completed mopping the floor & backed out of my room. I can't be mad at the staff that WAS there because of their colleague's lack of responsibility. I hate to think of the negative reviews this hotel will receive due to the fallout from one person pulling a no-show for work."

"Everything was awesome!"

"Convenient location with plenty of places to dine. They staff are incredibly helpful, friendly and knowledgeable. 10/10! "

"We had to move from another hotel to the Hawthorn inn due to horrible conditions at the first hotel. The Hawthorn was night and day difference! So clean and safe feeling, and very convenient while traveling with two small dogs. Staff was friendly, rooms were immaculate and comfortable, and it was very convenient to downtown. "

"Very nice all around. "

"Great room, great location "

"The property was decent, but the elevator was outdated and the shower wasn’t as clean as I expected, I took a shower with my sock's. There were a few outside bugs coming out in the room,However, there were many shopping areas nearby. "

"No hot tub"

"The best beds "