Rossburg Chalets

"We stayed here for one night while in town for a volleyball event. From the photos, I understood this wasn’t going to be a brand-new hotel, so my expectations were that it would be dated but still clean and comfortable. We chose this hotel specifically for the pool and hot tub. Unfortunately, the hot tub was completely unavailable and covered with boards. The pool itself was okay, although there was a large hair clump floating in it. I understand that can happen, but it wasn’t a great first impression. There were also no clean towels available at the pool. When I asked, I was given towels that were heavily stained—though they did smell like bleach, so I believe they were at least washed. The room itself was noticeably dirty and lacked attention to detail. Both beds had stained top covers, which made them appear unclean, so I removed them. The lounge chair was also heavily stained to the point that we felt the need to cover it with a towel before using it. The sink in the room did not drain properly. There were several cleanliness issues that shouldn’t have been missed—there was a Q-tip left in a drawer, the hand soap was empty, and there was even a toenail on the carpet under a chair. The biggest issue, however, was that there was no hot water in the shower, which made our stay very uncomfortable. Overall, this stay did not meet even basic cleanliness and maintenance expectations."

"Very well maintained, well lots of needs taken care of. Owner very accommodating and great communication throughout.Lovely place, peaceful and relaxing. Planning on coming again. Highly recommend."

"Rooms were clean, shower was spotless. Decor is dated but I'll take the clean room and good service over outdated decor. Had everything we needed. "

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"Outstanding - highest rating possible - in all regards of customer service!"

"Good stay. Clean rooms. Friendly staff. "

"Room was clean. Mattresses good..HVAC was good. Parking good. Would come back. Was just a quick overnight stay. Didn't try breakfast."

"There are 2 properties, a motel and a hotel. This is NOT clear when you are making a reservation thru Expedia. The motel is older. The beds are super low. The shower is small. You have to drive to the hotel to eat breakfast and check in/out. The breakfast was good with hot items. The pool was closed which is one of the reasons I chose the hotel. Very disappointing."

"It was clean, smelled great throughout the whole place, staff was friendly, room had everything we needed "