“The only part i did not appreciate was the fact that my fiance was not allowed to go to my room because we did not have marriage documents, aside from that everything was perfect, better than anywhere else i've traveled to..”
“This was a fabulous hotel wotj outstanding customer service and simpky the most comfortable bed i have ever had the luxury to enjoy.The only downside was the very limited outdoor space around the pool for sunbathing and the way ot is fedigned there's also limited sunshine if one loves to sunbathe.”
“Comfortable, safe & clean in a historical hotel. The staff were very friendly and spoke English. Special thanks to Mr. Nabil & Faris.
I will be back!”
“The hotel's concierge and B2 catering waiters are nice and enthusiastic. But there are some strange situations: 1. For example, when you check in, they will explain in detail the situation of the mini bar, and you will be charged for it. But when I entered the room, I checked the mini bar first and found it was empty? Then I raised this issue with the front desk, and the front desk also expressed doubts as to why it was empty. My question is if I don't raise this issue, will they think we took……
“We thoroughly enjoyed our stay at the Helnan Palace Hotel. We booked three rooms to celebrate my sister-in-law’s wedding, and the experience was truly special.
The hotel’s decoration and vibe perfectly reflect the elegance of the last king’s era, adding a unique charm to our stay.
The staff and service were beyond excellent. Youssef and the entire Front Desk team were incredibly helpful and always went above and beyond to assist us. The location is fantastic—just a short walking distance from……
"The hotel's concierge and B2 catering waiters are nice and enthusiastic. But there are some strange situations: 1. For example, when you check in, they will explain in detail the situation of the mini bar, and you will be charged for it. But when I entered the room, I checked the mini bar first and found it was empty? Then I raised this issue with the front desk, and the front desk also expressed doubts as to why it was empty. My question is if I don't raise this issue, will they think we took everything away when we leave and charge us for it? 2. The massage service in L2. I went to L2 around 19:30 on the first night and found no one. I asked the front desk on the 1F and they said they would let L2 contact me, but no one contacted me. The next day around 19:00, I went to the front desk again to ask if no one contacted me yesterday, can I arrange it today? The front desk said that the people in this department had already left work... Until today when I left the hotel, it was still not arranged. Is this also part of the hotel's income? Why does no one care about this business? I have stayed in many Hilton hotels around the world, and this is the first time I have encountered such a situation."