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"Every thing is perfect "

"Even before we walked in the door, the staff had begun to demonstrate the superior level of their service. Parking even our tiny car was a challenge due to the narrow street, but two of the staff arrived almost simultaneously and got us parked with ease. Superior service continued with each member of the staff and management, making our stay easy and most enjoyable. A part of what made the service so exemplary was the positively delightful friendly demeanor of them all. A special nod to Ermina at the front desk, for making us feel as if she were welcoming us into her home. Luca at the front desk was extremely helpful and accommodating for our every need. Each day started in the most upbeat and uplifting way as we were greeted each morning by Luisa. She is the embodiment of a genuine warm soul. But the accommodations were wonderful as well, we enjoyed our room very much. I truly hated to leave."

"Beautiful building and we were lucky enough to get a room with a terrace which was amazing. Breakfast was good, staff attentive in all dealings."

"Great location and staff. Food excellent at La Terasse and at breakfast."

"The Charme Henry house hotel is an old hotel and rustic. It’s the staff that makes this hotel work. Warm and enthusiastic, they go out of their way to accommodate their guests. The breakfast selection is superb. Yes I would stay here again. Keep in mind the street side is noisy. Recommend you use their valet service, driving in Ortigia is bad enough, parking is problematic."

"Room was missing details for a 4 star hotel. Did not have a coffee maker or kettle in the room. Had to ask reception to provide us with two normal glasses and a coffee cups. Smell of damp in the bathroom but other then that room was clean. Breakfast not enough staff to cater for restaurant size. Items take too long to be replace when finished . Indoor pool needs to be warmer as was cold ."

"The hotel is really well located for Noto and Syracuse. The car parking is great. The public spaces are big. We were given a large room with a balcony. The staff were incredibly friendly and helpful. The hotel and grounds were well maintained. Lots of coffee at breakfast!"

"The service was wonderful. We arrived late unexpectedly and the manager was willing to meet us after hours to check us in. Greatly appreciated!"

"This is probably the best hotel my husband and I have ever stayed. I have written many reviews and never have I ever had the pleasure to write such a glowing compliment about a place we have stayed . We spent only one night here, but we have been overwhelmed by the hospitality of the hotel staff . We were greeted by Giuseppe at the front desk who upgraded us to a suite and very kind. The room had the view of the front garden and swimming pool- it felt serene. The bathroom had great selection of toiletries and the shower was very comfortable. We went to the spa which is honestly spectacular . We took the hammam treatment and Paulo did a great job . He informed us that he has been working in this spa for over 10 years and really takes care of the spa like it’s his own . Then we had dinner at the hotel restaurant and we were blown away by the hospitality of the chef’s team and Santoni our server. Every dish was meticulously prepared and they really took care of us with no compromise of service and flavour. The stuffed ravioli was a taste sensatio. The breakfast was yet another spectacular event. The hot eggs and pastries were exquisite and Jimmy our server was kind and attentive and took initiative really look after us. Isobella at the reception was lovely .The thing we took away from staying here 1 night is that the staff love their job and it is because of this dedication to attention & professionalism in every tiny detail that makes this the best hotel we have ever stayed."