Toronto Islands Beach Vacations

Location was perfect! We booked a stay for 3 nights and then decided to add on 2 more nights before we arrived so we had to check out and check back in to another room. We requested an early check in and were told request went to supervisor but never heard anything back—whether it was approved or denied. The first room we arrived to had dirty sheets on one bed that smelled of body odour. We called to complain/used the chat and received no help. We changed the sheets ourselves using clean sheets left in the dryer. We were told housekeeping would come and never showed up. Before checkout we checked under the bed to make sure we weren’t forgetting anything and found used tissues and flossers. Again, called to complain and received nothing. We again requested

It was an absolutely wonderful experience all the way through, the staff was attentive and genuine. There was warmth and real hospitality, welcomed with some sparkling wine. We were able to enjoy treatments at Stillwater Spa, and fabulous drinks at the Writer’s Room Bar at sunset and had a wonderful dinner at Joni’s , the in room meal were lovely. The design and comfort for the rooms was very tasteful along with the overall aesthetic of the hotel full of art and texture. The most amazing part was the staff from the front desk, to concierge to the staff opening the doors or servicing the room it was really exceptional, thank you for making it unforgettable

Aaa

A wonderful stay, sorry we only were able to spend 1 night. Everything was top shelf, thank you