4/10 Malo
Joseph
Viaje en grupo
21 may. 2025
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
While convenient and clean, we were not happy with this property off-season.
Let’s start with the lack of sheets/towels, disclosed in the description but highly unusual for VRBO. A “Linen and Towel Package” was offered, which we considered and rejected when we learned it did NOT include the beds being made prior to arrival. Guests were expected to do this. For a linen fee plus a cleaning fee, why are we doing this?
And a 4pm-7pm check-in was inconvenient. We tried to adjust our work schedule to accommodate but finally contacted management. Their response was “don’t worry” – that timeframe is for when help is available from the office. Come as late as you want. Why not just disclose all that up front?
And a 10 AM checkout? Really? This makes sense during peak season but off-season? Their no exception answer is that the cleaning team” must get the unit ready for next guests”. What next guests? Who is coming Monday off-season? When we were there, it was clear no one has been in our unit for over 30 days (clocks had not been turned forward). And what is the cleaning team doing if there are no linens, towels, or beds being made?
This unwelcome attitude carried was also evident when we arrived and got “A List of No’s” in every room. The owner and management need to take a course in customer service. We love this area are but next time will use a hotel.
Joseph
Se hospedó 2 noches en abril de 2025