艾尔蒙特万豪酒店及度假村

"We went there that night, and I was extremely dissatisfied as soon as I entered the room. I asked the hotel to change rooms, but they said they were full and couldn't change even if I was willing to pay extra. Although I was unhappy all night, it wasn't a big deal. But what happened next left me completely baffled. This hotel actually used handwritten check-in forms instead of a self-service computer system. More than ten days later, we were still receiving emails from the hotel urging us to pay for valet parking. But we hadn't used the service at all; we parked ourselves, paid for it ourselves when we left, and we have receipts. But they kept emailing us saying we hadn't paid. We had already sent them all the receipts, but they still kept pressing me for payment. This stay was a terrible experience."

"非常好的一家酒店，尤其是它提供青旅房型，这让作为学生的我们有了更品质且更经济的选择"

"房間隔音非常的差，不只能聽到走廊上的所有對話，連隔壁房的聲音也能聽得到。隔壁沖馬桶的聲音大到我們以為是我們房間的廁所馬桶聲音。 房間裏放了很多酒、水、還有很多我們不需要的東西（不是只有在冰箱及Mini bar），扇子、帽子、衣服等等，每樣東西都有明碼標價（標價當然很好，讓住客知道這需要另外付費）但這些商品佔據了房間內的空間，也讓人住起來很無法放鬆。"

"房间比较小，但是床垫和被子非常舒服。离地铁站非常近"

"The hotel is very convenient from Disney Park, the environment is quiet and safe. There are security patrols at night."

"We stayed for four days and three nights, and our experience was truly outstanding. From the flavorful meals to the sparkling clean pool, the well-maintained environment, and the reliable shuttle service—every detail was thoughtfully handled and exceeded expectations. The only aspect that could use improvement was the service attitude of the night shift front desk staff, who came across as less welcoming compared to the daytime team. A bit more warmth and attentiveness during the night would truly elevate the guest experience. Overall, this hotel is a fantastic choice for families visiting Universal Studios Hollywood. The facilities are family-friendly, the atmosphere is relaxed yet vibrant, and everything is conveniently located. Strongly recommended for a comfortable and enjoyable family getaway!"

"整體飯店非常棒"

"totally is good. but not great"

"Very nice place"