“When we book from Hotels.com, the breakfast offer was included. However, when we check in, the staff said the system did not show this offer. I suggest Hotels.com to communicate with the Hotel what is included to avoid any miscommunications with the guests. We have to wait until 8:00am next morning and get the breakfast coupon. The time consumed to communicate with Hotels.com and staff is over 1 hour and we have to make long distance call with Hotels.com to resolve. This is not we expect from……