“Gus, the GM overheard my conversation with the front desk regarding the worn furniture in our room, and a $ room security deposit for our stay for damages. As I showed the photos to the person at reception after our first night, Gus intervened.
In a most polite manner, he introduced himself, handed me his card, and offered to change our room with a significant upgrade. At first I declined, however, he wanted us to be happy, and explained the hotel is undergoing major renovations, albeit it……
“Gus, the GM overheard my conversation with the front desk regarding the worn furniture in our room, and a $ room security deposit for our stay for damages. As I showed the photos to the person at reception after our first night, Gus intervened.
In a most polite manner, he introduced himself, handed me his card, and offered to change our room with a significant upgrade. At first I declined, however, he wanted us to be happy, and explained the hotel is undergoing major renovations, albeit it……
Alan S