图斯科拉旅游套票 | 图斯科拉机票+酒店优惠低至 4 折

This place is incredibly dirty and unkempt, at least the room I stayed in. I reserved the room and checked in around midnight, because there were no other rooms available in the city. Upon entering this room, I was greeted by the sight of dead roaches on the floor, accompanied by a pungent smell. The furniture appeared to be in a state of disarray. I immediately called the front desk, and they apologized for the situation. They informed me that they didn’t have any rooms available and would come to sweep the room, which they did. However, I couldn’t sleep there after spotting another dead roach on the pillow and the mattress was discolored with a very unpleasant smell. I’m not sure if this was just the room I had, but it was exceptionally filthy, especially considering almost $200 rate they charge. I ended up sleeping in my car.

Management Chaos and Extremely Poor Service (Stayed 12/26-12/27) My stay from 12/26 to 12/27 was highly disappointing due to inconsistent management and unprofessional staff. Upon arriving late after a long road trip, the front desk was disorganized and even asked if I had "already checked in," causing a 15-minute delay for no reason. I had specifically pre-purchased breakfast and confirmed the hours with the front desk, who stated it ended at 10:30 AM. However, when I arrived with my family at 10:20 AM, the restaurant staff claimed they were closed, refused to serve us, and told me to contact Expedia for a refund instead of taking responsibility. When I returned to the front desk, they contradicted the restaurant and insisted the hours were indeed until 10:30 AM. After this back-and-forth, we were eventually served, but the restaurant staff was dismissive and forced us to take our food to-go, refusing to let us eat in the dining area. It felt as though the staff was intentionally providing misleading information to finish their shift early. For a hotel chain, the lack of training and the behavior of the restaurant supervisor were unacceptable.

It was a quick trip for my son and I but the room was very nice, Clean, and Up to date. Very impressed.