“Management Chaos and Extremely Poor Service (Stayed 12/26-12/27)
My stay from 12/26 to 12/27 was highly disappointing due to inconsistent management and unprofessional staff. Upon arriving late after a long road trip, the front desk was disorganized and even asked if I had "already checked in," causing a 15-minute delay for no reason.
I had specifically pre-purchased breakfast and confirmed the hours with the front desk, who stated it ended at 10:30 AM. However, when I arrived with my family……
“The bed was comfy. Room was clean. Very disappointed after driving all day in the heat that the pool (the reason we chose the hotel) was not working. Also the oatmeal was very watery and that is what I always like for breakfast. Probably will not choose this location next time.”
“This is my go-to hotel from now on in Abilene!! The hotel was spotless and well maintained, the breakfast was great, and the hotel staff was helpful and courteous! I will be back!”
“Over all a wonderful stay. The hotel is beautiful, has wonderful amenities for families an indoor pool, shuffleboard and two pool tables. The pool does offer life vest. The rooms are spacious and clean. We tried the room service, we ordered the chicken quesadilla, and chicken strip basket. Both had good flavor, served at correct temperature. The bar area was nice and clean, good music was playing from a digital jukebox. The hotel offers a wonderl happy hour to help you relax and unwind from a……