Valencia Coast Golf Vacations

Tired room needs a refurb and updating asap

The non refurbished rooms are very tired. The onsite car park was made unavailable at short notice.

Extremely disappointing experience - guests should be aware. This was one of the most disappointing hotel experiences I have had, and I feel other guests should be aware of what happened before booking. I initially chose this hotel largely because of the fitness facilities shown in its advertising. However, on arrival I discovered that the gym prominently featured in the hotel’s photographs is not the gym located on-site. The actual on-site gym is extremely small, stuffy and poorly equipped, with equipment that was stiff or did not work properly. I asked reception about the larger gym shown in the hotel’s photographs and was told that hotel guests had free access. However, the receptionists did not appear to have clear or consistent knowledge about the facility or how guests were supposed to access it. I was not properly informed that it was off-site, that getting there realistically required a car, or that there was a possibility of arriving and finding nobody there to provide access. Fortunately, my partner had a car and dropped me at the other gym. When I arrived, there was nobody there and I could not get inside. I ended up spending 40 minutes trying to resolve a problem that should never have occurred if the hotel had provided clear, accurate info. This is therefore not simply a complaint about a gym. It is about misleading presentation, inadequate communication, staff who did not appear knowledgeable about the facilities they were directing. Also defensiveness!!

I like the hotel because of where it is, near to the beach, it has a lovely swimming pool, and gardens, and the staff are very nice, nothing to much trouble for them.

It was a nice experience

Excellent resort and everything as described

Extremely disappointing experience - guests should be aware. This was one of the most disappointing hotel experiences I have had, and I feel other guests should be aware of what happened before booking. I initially chose this hotel largely because of the fitness facilities shown in its advertising. However, on arrival I discovered that the gym prominently featured in the hotel’s photographs is not the gym located on-site. The actual on-site gym is extremely small, stuffy and poorly equipped, with equipment that was stiff or did not work properly. I asked reception about the larger gym shown in the hotel’s photographs and was told that hotel guests had free access. However, the receptionists did not appear to have clear or consistent knowledge about the facility or how guests were supposed to access it. I was not properly informed that it was off-site, that getting there realistically required a car, or that there was a possibility of arriving and finding nobody there to provide access. Fortunately, my partner had a car and dropped me at the other gym. When I arrived, there was nobody there and I could not get inside. I ended up spending 40 minutes trying to resolve a problem that should never have occurred if the hotel had provided clear, accurate info. This is therefore not simply a complaint about a gym. It is about misleading presentation, inadequate communication, staff who did not appear knowledgeable about the facilities they were directing. Also defensiveness!!

Nice hotel, good breakfast, very clean, great air con, decent central locatiom

Tired room needs a refurb and updating asap

We had a lovely stay at Climia 2sleep Apartments in Benidorm and would definitely come back! From the moment we arrived, everything was spotlessly clean. We stayed in a one-bedroom apartment with a living room and were very impressed with the cleanliness. The staff were incredibly friendly, helpful and welcoming. We loved the luggage room at reception, where you can leave your bags before check-in or after check-out. There is also a shower and changing area, which is perfect if you have a late flight and want to enjoy the beach a little longer. The apartment has a small but very well-equipped kitchen, which is great if you want to cook. A couple of small suggestions: guests are asked to leave the apartment clean, which is perfectly reasonable, but there were no rubbish bags provided. It would be helpful to have a few available. Also, having basic essentials such as salt would be a nice touch. Two drawers, one in the kitchen and one in the bedroom, were already broken, and the drying rack on the balcony was damaged. We understand the 24-hour reporting rule, but we think apartments should be checked before each new guest arrives, as some issues may not be noticed or used during a stay. Finally, perhaps guests travelling with pets could be reminded to keep noise down at night. A dog barking around midnight on our first night was quite disruptive. Apart from these small points, everything was fantastic. Great location, very close to the beach, lovely staff !