威尼斯浪漫假期

旅館在大運河邊，可以有好的水景。房間有點舊、設施也舊，房間、浴室面積都不大，對住慣四星級飯店的人來說，這是小型而古典的旅店。餐廳很雅緻，菜色不多但是品質不錯，有好咖啡和好麵包！

The hotel stuff is very helpful and nice! However, the hotel is too old and dirty. The room design is also very old style and may make you feel a little bit scary. Not recommended.

很舊的酒店，當晚入住時房間冷氣是壞的，真叫人受不了，那時威尼斯白天有38度，房間就像是烤箱，而且酒店還一付無可奈何的樣子，根本就是欺負我們東方人，是我老公一直不放棄要飯店處理，隔天下午才派人來，我們放棄了半天的行程在房間等，真是很不好的經驗。所有住過的5星酒店，這是讓我覺得服務最糟的。

預訂的房型照片跟實際入住的房間長得完全不一樣，很令人失望。

很舊的酒店，當晚入住時房間冷氣是壞的，真叫人受不了，那時威尼斯白天有38度，房間就像是烤箱，而且酒店還一付無可奈何的樣子，根本就是欺負我們東方人，是我老公一直不放棄要飯店處理，隔天下午才派人來，我們放棄了半天的行程在房間等，真是很不好的經驗。所有住過的5星酒店，這是讓我覺得服務最糟的。

職員親切有禮，並用心滿足住客需要

Exceptional service and location ! You can enjoy one of the best breakfast in Europe

I waited to post this to give the hotel a chance to make things right. They didn’t. We checked in on October 7, 2026. The next morning, we woke up to blood smears on the sheets that hadn’t been there before. We suspected bed bugs, and that was confirmed when we found an exoskeleton in the bed. We went to breakfast and discuss next steps, but were too disgusted to eat (On the topic of breakfast, the croissants were chewy and the fruit was translucent due to not being fresh...we never ate breakfast there again). We decided to head to the front desk to get the situation handled immediately. Hotel staff were physically walked to the room and shown the blood smears. They acknowledged the problem and said they'd put us in another room, which they did. We moved into the new room and asked to speak to management about refund options, but were told—twice—that no manager was available. On checkout day, suddenly the “manager” appeared… and it was the same man who had told us management wasn’t there the previous two days. He claimed he thought we just had dirty sheets from a previous guest (which is somehow also horrifying). We asked for a refund; he agreed to refund the first night but said it had to go through Expedia. Expedia contacted the hotel, and the hotel denied it. AVOID THIS HOTEL AT ALL COSTS. The location is great, but management lied repeatedly, breakfast was terrible, and THEY HAVE BED BUGS!