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Reviews of Hyatt Place Aguascalientes/Bonaterra

3.5 out of 5
Hyatt Place Aguascalientes/Bonaterra
Jose Maria Escriva de Balaguer 1073, Col Villas Bonaterra, Aguascalientes, AGS

Reviews

8.8

Excellent

Rating 10 - Excellent. 267 out of 443 reviews" "
Rating 8 - Good. 108 out of 443 reviews" "
Rating 6 - Okay. 34 out of 443 reviews" "
Rating 4 - Poor. 15 out of 443 reviews" "
Rating 2 - Terrible. 19 out of 443 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Geraldo

Traveled with partner
Disliked: Cleanliness
Attendant provided us with a dirty room initially and then seemed annoyed because we asked for a clean room. She was busy talking to her boyfriend.
Stayed 1 night in Apr 2024
Response from GM on May 7, 2024
Thank you very much for having stayed at our hotel, and for having posted your review.However please allow us to offer you an apology for the details that created an inconsistent experience during your stays; your comments will be shared with the corresponding departments to generate improvements.Thank you again for your feedback, we hope to welcome you back soon during your next visit to our city.

10/10 Excellent

Rebeca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, todo el staff fue muy amable y las habitaciones son espaciosas y siempre estaban muy limpias.
Stayed 2 nights in Feb 2024
Response from Gerencia General on Feb 28, 2024
Agradecemos su preferencia por Hyatt Place Aguascalientes, he revisado su encuesta y estamos felices de saber que disfruto su estancia con nosotros.Esperamos su regreso a la propiedad nos encantara recibirle nuevamente!

10/10 Excellent

Yesenia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to the airport and amazing staff
Stayed 2 nights in Nov 2023
Response from Gerencia General on Dec 21, 2023
We appreciate your comments and we are happy to read that you had an excellent experience with us.We will be pleased to welcome you back when your travels bring you back to Aguascalientes

8/10 Good

Israel

Stayed 1 night in Nov 2023
Response from Gerencia General on Nov 25, 2023
Es un gusto ponerme en contacto con usted y agradecerle ampliamente su preferencia por Hyatt Place Aguascalientes.Apreciamos sus comentarios y su encuesta, nuestro objetivo es brindarle una experiencia gratificante.Esperamos su regreso a la propiedad y siéntase libre de ponerse en contacto conmigo, con gusto lo atenderé.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Gerencia General on Oct 5, 2023
Agradecemos su preferencia por Hyatt Place Aguascalientes.Esperamos su regreso a la propiedad y siéntase libre de ponerse en contacto con nosotros.Nos encantara recibirle nuevamente!

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Gerencia General on Sep 15, 2023
Es un gusto ponerme en contacto con usted y agradecerle su preferencia por Hyatt Place Aguscalientes.Apreciamos el tiempo que se tomo en contestar la encuesta de satisfacción. Nuestro objetivo es brindarle una experiencia gratificante.

10/10 Excellent

Manuela

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was wonderful, walking distance to several restaurants. Breakfast buffet.
Stayed 1 night in Aug 2023
Response from GM on Sep 14, 2023
Thank you for taking the time to write a review of your last stay at our hotel. It is good know that you enjoyed it.We will be pleased to welcome you back during your next visit to our country.

2/10 Terrible

Rocio

Traveled with family and small children, Traveled with family
Disliked: Amenities
Stayed 4 nights in Aug 2023
Response from Gerencia General on Aug 19, 2023
Agradecemos el tiempo que se tomó para hacernos llegar su encuesta de satisfacción.Le ofrecemos una sincera disculpa por los inconvenientes que tuvo durante su estancia. Nuestro compromiso es tener cuidado en cada detalle para poder garantizarle una estancia gratificante. Siéntase con la libertad de contactarme en cualquier momento, nos gustaría tener la oportunidad de recibirle durante su próxima visita a nuestra ciudad será un placer atenderle.

10/10 Excellent

jalfredo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Buen trabajo
Stayed 1 night in Jul 2023
Response from Gerencia General on Aug 19, 2023
Le agradecemos enormemente sus comentarios en relación a su estancia en Hyatt Place Aguascalientes Es siempre un placer recibir comentarios positivos.

10/10 Excellent

JAVIER

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Gerencia General on Jul 18, 2023
Agradecemos su preferencia por Hyatt Place Aguascalientes, he revisado su encuesta y estamos felices en saber que su estancia en la propiedad fue gratificante.Esperamos su regreso a la propiedad y siéntase libre de ponerse en contacto con nosotros.Nos encantara recibirle nuevamente!

8/10 Good

Rene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Apr 2023
Response from Christi Flores on May 3, 2023
Estimado Sr. Rene.Gracias por sus comentarios.Lo esperamos pronto!

4/10 Poor

David

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is clean but its inconvenience, faraway from everything. Breakfast is horrible, everyday served same things scramble eggs and beans, veggie is left over from the day before. Shower water is very limited.
Stayed 5 nights in Mar 2023
Response from Christi Flores on Apr 5, 2023
Dear Mr. David.Thank you for your feedback.Our guests experience is always priority.I'll let know to all the managers of the areas that you mentioned to improve and give you the service that you deserve in your next visit!Hope to see you soon.

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful
Stayed 5 nights in Mar 2023
Response from Christi Flores on Mar 13, 2023
Dear Ms. Cynthia.We are so glad to read that you enjoy your stay.Let us know when you visit us again!Regards.

10/10 Excellent

CHARLES

Stayed 2 nights in Jan 2023
Response from Christi Flores on Jan 10, 2023
Estimado Sr. Charles.Gracias por tomarse el tiempo para responder nuestra encuesta.Apreciamos que nuestros huéspedes nos retroalimenten ya que así podemos mejorar.Esperamos poder recibirlo pronto.

10/10 Excellent

GERARDO

Liked: Cleanliness, staff & service, property conditions & facilities
Feels like home clean quiet and excellent service
Response from Christi Flores on Dec 27, 2022
Dear Mr. Gerardo.We are so glad to read that your experience was excellent.Our guests are our priority.Hope to see you soon.

8/10 Good

Shouta

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Whole service and the facility was really good. But I had resereved a room with bathtub, I was told there are no availability on that day I stayed at the front. It seems because of the reservation system.
Response from Christi Flores on Dec 6, 2022
Dear guest.We are so glad to read your feedback, your comments always help us to improve our service.Please let us know when you visit us again.Regards.

8/10 Good

maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Carla

Stayed 4 nights in Jul 2022

10/10 Excellent

Margarita

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly
Stayed 2 nights in Sep 2022
Response from Christi Flores on Sep 12, 2022
Dear guest.We are so glad that your stay has been this way.Please let us know when you visit us again.

10/10 Excellent

B

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great even throughout the night
Stayed 2 nights in May 2022
Response from Christi Flores on Jun 11, 2022
Estimado Huésped. Gracias por tomarse el tiempo para darnos su retroalimentación. Sus comentarios son muy importantes para nosotros. Esperamos poder recibirlo pronto nuevamente! Saludos.

8/10 Good

Leonard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all I was very happy with my experience.
Stayed 14 nights in Apr 2022
Response from Christi Flores on May 9, 2022
Dear Mr. Leonard. We are so glad that your experience was great! We hope to see you soon!

4/10 Poor

ROBERTO

Traveled with family
Disliked: Cleanliness
The room , specially the bathroom was dirty.
Stayed 2 nights in May 2022
Response from Christi Flores on May 9, 2022
Estimado Sr. Roberto. Gracias por tomarse el tiempo para retroalimentarnos. Sus comentarios son muy importantes para nosotros y le aseguramos que tomarenos las medidas necesarias para que no vuelva a suceder lo que nos está comentando. Le esperamos pronto para compensarlo en su próxima visita.

10/10 Excellent

Leticia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2022
Response from Christi Flores on May 9, 2022
Estimada Srita. Leticia. Gracias por sus comentarios! La esperamos pronto!

6/10 Okay

Gerardo

Stayed 1 night in Apr 2022

2/10 Terrible

Maria

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT EVEN BOTHER !! WILL NEVER STAY HERE AGAIN
When I made reservations I reserved a kings sizes suite and after driving for over 5 hours I got tor the hotel hoping to get some rest and my family and I, the receptionist told me he only had a doble bed, not even offer a solutions nor apology just said that what I have, at 2:30 am and been extremely exhausted and make me real mad 😡 because I have my wife which by the way she is pregnant and my daughter who is three years old, I didn’t like the idea but I have to take, then in the morning I ask to speak to the manager which was not available that’s what I told, I try to explain my concern to the girl ar from but once I again she was like, quote “that’s what we have “ not even an apology or even a way to make up for that, I was not trying to get anything for free but at least to show that you care for the customer, after all I will never stay at this hotel and of course I will never recommend this hotel to friends and family, and we have been going over tot the San Marcos expo for the last 9 years and I will never stay at this property NEVER AGAIN, by the way I heard some people complaining they offer breakfast until 11 am and it was 10:35 and they runout of food.
Stayed 1 night in Apr 2022
Response from Christi Flores on May 9, 2022
Estimada Srita. María. Gracias por tomarse el tiempo para retroalimentarnos. Sus comentarios son muy importantes para nosotros y le aseguramos que tomarenos las medidas necesarias para que no vuelva a suceder lo que nos está comentando. Le esperamos pronto para compensarla en su próxima visita.

10/10 Excellent

Rodrigo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel, good price. Nice location
Stayed 1 night in Apr 2022
Response from Christi Flores on Apr 30, 2022
Estimado Sr. Rodrigo. Gracias por tomarse el tiempo para retroalimentarnos. La experiencia de nuestros huéspedes es siempre una prioridad. Lo esperamos en su próxima visita! Saludos!

10/10 Excellent

Gerson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect except the location, wish it would have been closer to other businesses..staff and food was excellent
Stayed 7 nights in Apr 2022
Response from Christi Flores on Apr 27, 2022
Dear Mr. Gerson. Thank you for your feedback. Our guests experience is always a priority. Let us know when you back to Aguascalientes. Regards.

8/10 Good

Rodrigo

Stayed 1 night in Apr 2022
Response from Christi Flores on Apr 27, 2022
Estimado Sr. Rodrigo! Muchas gracias por responder a su encuesta. Nos encanta leer que la experiencia de nuestros clientes haya sido satisfactoria. Ustedes son siempre nuestra prioridad! Déjenos saber cuando nos visite de nuevo! Saludos.

6/10 Okay

armida, Gaston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 4 nights in Apr 2022
Response from Christi Flores on Apr 30, 2022
Estimada Srita. Armida. Gracias por tomarse el tiempo para retroalimentarnos. La experiencia de nuestros huéspedes siempre es nuestra prioridad. Tomaremos en cuenta sus comentarios para mejorar y brindarle el servicio que se merece. La esperamos pronto.

8/10 Good

Yvette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I waited over half and hour to get my room.
Stayed 1 night in Apr 2022
Response from Christi Flores on Apr 18, 2022
Estimada Srita. Yvette. Gracias por tomarse el tiempo para retroalimentarnos, sus comentarios son muy valiosos para nosotros ya que nos ayudan a mejorar constantemente. Déjenos compensarla en su próxima visita. Saludos!

10/10 Excellent

José Henry

Stayed 2 nights in Oct 2021

2/10 Terrible

Lily

Traveled with family
Disliked: Staff & service, property conditions & facilities
What hotel doesn’t have hot water !?!? Couldn’t shower during my one night stay. The hot water was off and the staff was not upfront about the situation when we spoke.
Stayed 1 night in Jan 2022
Response from Christi Flores on Jan 31, 2022
Dear, Ms. Lily. We are very sorry that you had to go through this situation. The problem was something that we were not able to fix right away and you were affected. We ask that you notify us when you visit us again so that we can give you a courtesy for the bad time you had. We reiterate our commitment to our guests.

10/10 Excellent

Alexandra

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
El servicio es muy bueno, los trabajadores son demasiado agradables y atentos, las instalaciones son amplias, los cuartos son amplios, limpios y en muy buenas condiciones, como sugerencia deberian de contar con sillas de baño que sean un poco mas faciles de mover, mi papá es una persona con una discapacidad y no hemos encontrado un hotel con una silla de baño con llantitas para que su mobilidad sea mas cómoda, me imagino que no es ni el primer ni único caso. Pero en general tanto las instalaciones como su personal son excelentes.
Stayed 1 night in Jan 2022
Response from Christi Flores on Jan 27, 2022
Estimada Srita. Alexandra. Nos encanta leer que su experiencia fue excelente! Tomaremos en cuenta sus comentarios para poder mejorar y continuar dándole el servicio que se merece. La esperamos pronto!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel if you travel by car
I liked the hotel. If you have a car it is an excellent option because it is a 20 minute drive from the hotel to San Marcos. The breakfast is good but the employees must take care of the children because the food is exposed and not covered. The glasses are stained they should renew them.
Stayed 1 night in Jan 2022
Response from Christi Flores on Jan 11, 2022
Dear guest. We are so glad to read that your experience was a 10. Your comments are always important to us, this way we can improve our service and experience as well. Let us know if we can do anything more for you.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, good breakfast
Stayed 1 night in Dec 2021
Response from Christi Flores on Jan 4, 2022
Dear guest. We are very glad that your stay with us has been this great! Your experience is always our priority. Let us know if we can do anything else for you!

8/10 Good

Lenin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for a fair price
Stayed 1 night in Dec 2021
Response from Christi Flores on Jan 4, 2022
Dear, Mr. Lenin. Thank you so much for your feedback. Your experience is always important to us. We hope to see you soon again.

10/10 Excellent

Victor Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Love my stay here everything was wonderful .
Stayed 2 nights in Dec 2021
Response from Christi Flores on Jan 4, 2022
Estimado, Sr. Victor. Agradecemos que se tomara el tiempo para retroalimentarnos. Sus comentarios son muy importantes para nosotros. Nos encanta leer que le haya ido de maravilla en su estancia en nuestro hotel, su hotel. Ojalá lo veamos pronto nuevamente!

6/10 Okay

DANIELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Christi Flores on Dec 21, 2021
Estimada Srita, Daniela. Nos apena que evidentemente tu estancia con nosotros no haya sido excelente. Por favor contáctenos para saber cuál fue el tema para asi poderlo mejorar.

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very clean and a very Friendly staff
Stayed 2 nights in Nov 2021
Response from Christi Flores on Dec 8, 2021
Estimado Sr. Ruben. Agradecemos sus comentarios ya que nos ayudan a mejorar. Esperamos que en su próxima visita nos vuelva a elegir como su opción de hospedaje.

10/10 Excellent

Boris

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortably
Stayed 1 night in Nov 2021
Response from Christi Flores on Dec 1, 2021
Dear Mr. Boris. We are so glad that your experience was so great! Let us know if we can do something else for you in your next visit.

10/10 Excellent

Dushawn Glenn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room
Stayed 10 nights in Oct 2021
Response from Christi Flores on Nov 2, 2021
Dear guest. We are so glad to read your feedback. Our guest's experience is always a priority. We hope to see you soon.

10/10 Excellent

JESUS, LAKEWOOD

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel to stay for business or pleasure. Great front desk personnel and always courteous. Free breakfast, nice swimming pool.
Stayed 1 night in Oct 2021
Response from Christi Flores on Oct 20, 2021
Estimado huésped. Agradecemos que se tomara el tiempo para retroalimentarnos, su experiencia es muy importante para nosotros. Lo esperamos en su próxima visita.

2/10 Terrible

juan

Stayed 5 nights in Sep 2021

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
It was a very good experience, very clean and desinfected
Stayed 1 night in Sep 2021
Response from Christi Flores on Sep 17, 2021
Estimado huésped. Agradecemos que se tomara el tiempo de responder nuestra encuesta. Le aseguramos que la experiencia de nuestros clientes es siempre una prioridad y tomamos en cuenta todos sus comentarios para mejorar. La esperamos en su próxima visita.

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and professional. The room was very clean and nice! We would stay here again.
Stayed 1 night in Aug 2021
Response from Christi Flores on Aug 25, 2021
Dear guest. We are so glad to read about your experience. We hope to see you soon again!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good good
Stayed 1 night in Aug 2021
Response from Christi Flores on Aug 19, 2021
Dear guest. We are very happy that your stay with us has been excellent. We hope to seeing you on your next visit to Aguascalientes.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Aug 2021
Response from Christi Flores on Aug 16, 2021
Dear guest. We appreciate the time you took to answer our survey. We hope to improve for your next visit.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel. Las almohadas y las camas muy confortables. Estacionamiento incluido en el hotel. Personal muy amable y servicial. El desayuno muy completo y sabroso. Altamente recomendado.
Stayed 1 night in Jul 2021
Response from Christi Flores on Aug 2, 2021
Estimado huésped. Le agradecemos que se tomara el tiempo de retroalimentarnos. La experiencia de nuestros huéspedes es nuestra prioridad. Déjenos mejorar en su próxima visita.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern
Stayed 1 night in Jul 2021
Response from Christi Flores on Aug 2, 2021
Dear guest. We are so glad to read that our guests were pleased with their stay. Please let us be better on your next visit.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this place and how welcoming the staff was. I will definitely stay here again.
Stayed 3 nights in Jul 2021
Response from Christi Flores on Jul 27, 2021
Dear guest. We are glad to read this. Our clients experience is always a priority. We hope to see you soon!