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Reviews of Home2 Suites By Hilton Alcoa Knoxville Airport

2 out of 5
Home2 Suites By Hilton Alcoa Knoxville Airport
1864 Pauling Street, Alcoa, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 17 out of 23 reviews" "
Rating 8 - Good. 2 out of 23 reviews" "
Rating 6 - Okay. 3 out of 23 reviews" "
Rating 4 - Poor. 0 out of 23 reviews" "
Rating 2 - Terrible. 1 out of 23 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dream hotel
The gym was impressive and the room was even more spacious than the photos showed. The amenities made me feel like I was in a home!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 21, 2024
Thank you for the lovely review! We're glad you appreciated our spacious gym, and we look forward to your next stay at Home2 Suites by Hilton Alcoa Knoxville Airport.

10/10 Excellent

Asheesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Ricky

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean hotel
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Ricky,Thank you for choosing Home2 Suites by Hilton Alcoa Knoxville Airport! We're glad our attention to cleanliness impressed you, and we look forward to seeing you again soon.

6/10 Okay

Ricardo

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The housekeeping is awful, we got 1 visit in 5 nights
Stayed 4 nights in Dec 2023
Response from General Manager on Jan 24, 2024
Dear Ricardo,We appreciate that you took the time to share your experience; however, we do find it very concerning. Providing top-notch, spotless accommodations is always our goal, and you can rest assured that your feedback will be reviewed with our housekeeping team to ensure we are meeting our own high standards. We hope to have the opportunity to welcome you back and impress you with the experience you expected and deserve.

6/10 Okay

Dana

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service was bad before we even arrived- Joan called when we were 3 hours away from Hotel telling me that hotels.com payment was not working and therefore we couldn't check in. She claimed to not be able to find the number to contact them. Mind you, I had already been charged for the night by hotels.com and she made no attempt To contact them directly since it was an issue with their payment. I simply googled the phone number and it took 90 mins but guess what? Hotels.com Had to contact the hotel directly and speak with Joan. We when arrived she chose to go answer the phones that were ringing off the hook While customers stood waiting first.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 25, 2024
Dear Dana,We always appreciate feedback from our guests; however, we believe your review is for another property, as there is no one on our team named Joan. That said, we kindly ask that you move your review to the correct property. If you ever return to the Knoxville area, we'd be more than happy to host you.

10/10 Excellent

Tammie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for a Gymnastics meet! The hotel was clean and the staff were awesome! Will definitely stay here again.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Tammie,Thanks for choosing our hotel during your recent visit. We trust you had a fantastic time at the gymnastics meet, and it's wonderful that our clean accommodations were up to your standards. Our team is grateful for your review, and it would be a privilege to host you the next time you're in town.

10/10 Excellent

Lee Roy, College Station

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I very highly recommend this property!
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 14, 2024
Dear Lee,We are honored to have earned your recommendation to other guests. It makes us ecstatic to know that you had a great experience that was worth the perfect rating while staying with us.

10/10 Excellent

Felix

Stayed 2 nights in Dec 2023

10/10 Excellent

Melissa A.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Gloria, Port Orange

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

cathy, simpsonville

Stayed 1 night in Dec 2023

8/10 Good

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressed
Stayed 1 night in Dec 2023

10/10 Excellent

Richard, Murfreesboro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access the property, it is quiet and clean
Stayed 1 night in Nov 2023
Response from General Manager on Nov 15, 2023
Dear Richard,Thank you for sharing your comments with us. We are happy to know that you enjoyed your visit and appreciated our easy access, peaceful atmosphere, and clean accommodations. It was a pleasure hosting you, and we hope to see you again soon!

2/10 Terrible

Stephen

Stayed 1 night in Nov 2023

10/10 Excellent

Timothy, Pioneer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, all new hotel.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 12, 2023
Dear Timothy,It was a pleasure to host you during your recent visit! Our staff works hard to ensure we meet the needs of our guests. We're glad to hear our clean accommodations provided you with the stay you expected. Your review is greatly appreciated, and we hope to get the chance to welcome you back on your next trip to the area!

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean new hotel. Bonus that’s it’s across street from granddaughter.
Stayed 1 night in Oct 2023
Response from RK on Oct 12, 2023
Thank you so much, Ms. Colleen! We look forward to seeing you again soon!

10/10 Excellent

Angela

Liked: Cleanliness, property conditions & facilities, room comfort
I have celiac disease and there wasn’t a single breakfast item I could eat. Since all the breakfast items were sandwiches that were per made I couldn’t even eat a sausage patty. I wish you would serve hard boiled eggs and some breakfast meat separately from the breakfast sandwiches. So frustrating!!
Stayed 3 nights in Oct 2023

10/10 Excellent

Eden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It don’t get any better!
We could not of ask for a better stay! The staff was very friendly. The place was the cleanest hotel I have ever stayed at, and they have a delicious breakfast! Highly recommend 10/10
Stayed 1 night in Sep 2023

10/10 Excellent

Brandon

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Aug 2023