This is our 4th year in a row at this hotel. What made us come back every year was mainly the great service we had received and the tranquility of the place. The staff working at the hotel were once again excellent and very friendly throughout. There were, however, some aspects that were somewhat disappointing. Our transfer from the airport, which was booked and confirmed twice through the hotel, did not show up meaning we had to get a local taxi from the airport which was considerably more expensive. For us, and what seemed most guests, the room keys only worked periodically — requiring multiple key changes (sometimes in one day). For a quality hotel, the service had certainly deteriorated from previous years. Orders were at times incorrect and often slow to deliver. Some staff appeared inexperienced. On balance, still a lovely place, great location and the staff are exceptionally friendly. The overall quality, however, was not as strong as previous years.