Desk, blackout drapes, iron/ironing board, rollaway beds

Reviews of Americas Best Value Inn Alliance

2 out of 5
Americas Best Value Inn Alliance
2330 W State St, Hwy 62 Exit West State Street, Alliance, OH

Reviews

7.6

Good

Rating 10 - Excellent. 114 out of 392 reviews" "
Rating 8 - Good. 165 out of 392 reviews" "
Rating 6 - Okay. 63 out of 392 reviews" "
Rating 4 - Poor. 31 out of 392 reviews" "
Rating 2 - Terrible. 19 out of 392 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Mahalia

Liked: Staff & service
Disliked: Room comfort
Good but needs work.
The place was okay and the customer service was good. It's family-owned. The body towels were super rough on the skin and the breakfast was just starch (bagels, cereal). It's close to a lot of food places (mostly burgers and booze) but it's on a busy strip. The neighborhood is nice though. The bed was good.
Stayed 1 night in May 2022

10/10 Excellent

Rose

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

2/10 Terrible

Daniel

Stayed 1 night in Apr 2022

2/10 Terrible

Aaron

Disliked: Cleanliness, amenities, property conditions & facilities
We got a non smoking room that smelled like it has been smoked in for the last year, there were crusty stains on the blankets on both beds and the bathroom has hair in the sink and the toilet . We literally left a day before we were supposed to because it was so bad. Absolutely the worst experience I've ever had sleeping in the head
Stayed 2 nights in Apr 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and comfortable
Very clean comfortable room!! Really peaceful.. got a great nights sleep!!
Stayed 1 night in Feb 2022

8/10 Good

Katherine

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Had a one night stay at the property. Staff was polite and room was clean.
Stayed 1 night in Feb 2022
Response from Sagar on Feb 18, 2022
Hey Katherine, Thank you for taking the time out and leaving us a great review! We sure do appreciate it! I am glad to hear your stay with us was enjoyable. We look forward in seeing you soon!

8/10 Good

Candee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

4/10 Poor

Charlette

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn’t like it when I went in the room it was cold because no heat was on. Then I noticed the blankets and sheets were old and burnt. I left out the room and someone had been in the room and they did nothing about it and I wanted to cancel but I wouldn’t get my money back
Stayed 1 night in Jan 2022
Response from Guest Relations on Feb 7, 2022
Dear Charlette, Guest feedback is our primary catalyst for effective change, so thank you for sharing yours. We are distressed to learn of your experience. Please accept our apologies and know we will be looking into your situation further. We do our best to provide a safe, secure environment for our guests, but it appears we missed the mark with you, and as such, we sincerely apologize. If you'd allow us another chance, we're confident we can deliver the exceptional stay you expected and deserve.

6/10 Okay

Kara

Stayed 1 night in Jan 2022

4/10 Poor

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
The locks on the doors didn’t open in the first unit and the second one wasn’t safe. The bath area had mold.
Stayed 1 night in Dec 2021
Response from Sagar on Dec 14, 2021
Hi Thomas, We are sorry to hear your stay with us wasn't up to par, With the inclement weather that door sometimes do have issues. We will definitely look further into this and hope you give us another try in the future.

10/10 Excellent

Joseph, North canton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021

2/10 Terrible

Timothy

Business traveler
Disliked: Amenities, property conditions & facilities
Decor was in need of repair. No to limited internet. No working television. Very poor, would not recommend.
Stayed 2 nights in Oct 2021
Response from Guest Relations on Oct 12, 2021
Dear Timothy, Guest feedback is always appreciated and welcome, so thank you for taking a moment to share your concerns. What you have detailed is not representative of a typical experience on our property, and for that, we apologize. Your constructive insights are gratefully received, and they will help us make important updates. If your travels bring you back this way, we'd truly appreciate the chance to serve you again.

8/10 Good

Kinsey

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price it really wasn’t a bad place to stay. I stayed for 2 nights and honestly slept fine, it was quiet and nice. They are renovating and the lobby looks amazing.
Stayed 2 nights in Oct 2021

10/10 Excellent

randy

Stayed 3 nights in Sep 2021
Response from Sagar on Oct 4, 2021
Hi Randy! Thanks for the 10 out of 10! We surely appreciate it! Look forward in seeing you soon!

6/10 Okay

Robert

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Sep 2021

8/10 Good

Lynne

Traveled with partner
Liked: Cleanliness, staff & service, amenities
They are updating the property, but it is not done yet.
Stayed 4 nights in Sep 2021
Response from Sagar on Oct 4, 2021
Hi Lynne, Thanks for taking the time to leave us a review, Yes we will be starting in the next week or two for a complete remodel of our rooms, Come back and check us out!

10/10 Excellent

Tabatha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owners are really nice and not meny places have smoking rooms I like going there
Stayed 2 nights in Sep 2021
Response from Sagar on Oct 4, 2021
Hi Tabatha, Thank you for your 10 out of 10 review! I'm glad you enjoy your stay with us! We look forward in seeing you soon! In the next couple weeks we are excited to say we are completely renovating all our room including new carpet and complete new furniture! See you soon!

10/10 Excellent

Misty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and friendly staff. Tub was a little dirty. But room and beds were clean.
Stayed 2 nights in Sep 2021

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Live and learn
There was no daily cleaning of the room. No taking out the trash the inroom coffee and tissues were not replaced when used. Basically you get what you pay for my future hotels will be with a chain I'm familiar with.
Stayed 3 nights in Sep 2021
Response from Guest Relations on Sep 11, 2021
Dear Willie, We thank you for reaching out to us and apologize if our limited housekeeping service inconvenienced you. Our team has been made aware of your concerns to ensure no miscommunication occurs going forward and looks forward to making amends for this once we reinstate our standard daily cleanings.

2/10 Terrible

Martisha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel that stinks and dirty
That was the most horrible hotel I have EVER stayed in. Me and my family booked rooms two weeks in advance and it was 26 of us. Four elderly aunt's and the rest cousins and nieces and nephews. The rooms were smelly and stained and my one aunt didn't have a running toilet and my other cousin room didn't have a working bathroom light. It had an actual lamp on the back of the toilet. It seemed like all our beds were broken in and me and my wife took our showers with our flip flops on because the tub was horrible looking. The comforter felt sticky and it was stained too. There was only one iron on the whole property and we NEVER got to use it. We travelled 2.5 hours from our homes for THAT? Our ceiling had water stains and we were harassed by another guest who was fighting with her husband or whoever he was and the police were called.. the front desk man was super nice tho. He did his best with what he had I guess
Stayed 2 nights in Aug 2021
Response from Guest Relations on Aug 27, 2021
Dear Martisha, Thank you for choosing to stay with us during your recent travels. We're terribly sorry to read that you found our accommodations to be anything short of immaculate. Your comments have been shared with our housekeeping team to ensure a swift resolution. We appreciate your feedback, and we hope your next trip goes more smoothly.

10/10 Excellent

cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Melvin

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location worked well for us. It was clean overall. The freezer in the mini fridge in our room he had something gross encrusted in ice. The ice machine was broken.
Stayed 1 night in Aug 2021

8/10 Good

Stephanie

Liked: Staff & service, room comfort
Just a little work needed
The stay was decent. Clean enough to sleep in. Only concern was the bathroom... the bathroom ceiling like was busted with a hole in the ceiling. In place of the light there was an unshaded lamp that had to be plugged in on the wall outside of the bathroom. Also, the extra safety lock did not have a connecting piece in order to be used properly. Other than those three things, the service was quick, and the employees were extremely nice.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Outside of property looked nice and clean. Rooms not so much. Furnishings outdated. Problem with tub drain in first room. Second room window did not lock. Only 1 ice machine and it didn't work.
Stayed 2 nights in Aug 2021

4/10 Poor

Gilbert

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was not clean. The floor was so dirty that your feet were black. No ice. No soap. The front desk people were friendly. Did not clean room once while we were there-we emptied the waste baskets. Don't think we will be staying there again. It used to be a nice place we always stayed there when we were in Ohio.
Stayed 4 nights in Jul 2021
Response from Sagar on Jul 29, 2021
Hey Gilbert, Thank you for taking the time to leave us a review, Your input is valuable and will be shared with housekeeping, I apologize about the soap, Our vendors were on back order and there was nothing that could have been done, We do hope you will give us another chance to redeem ourselves and look forward in our continued business together.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and really nice!!!!!!
Stayed 1 night in Jul 2021
Response from Sagar on Jul 25, 2021
Greetings! Thank you for taking the time to leave us a review, I am glad to hear you had a wonderful stay with us, We look forward in seeing you soon!

8/10 Good

Al

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No soap?
The only knock on the Hotel was that they did not have soap. They did hand out extra shampoo to take the place of hand and shower soap. Walmart, Big Lots and Dollar General all within a half of a mile. I was there for two nights while attending a Football Camp. As you can imagine, pretty dirty and sweaty and could have really used a bar of soap. The room was clean and everything worked and the price was great.
Stayed 2 nights in Jul 2021
Response from Sagar on Jul 25, 2021
Hey Al, I am so sorry about the soap situation, We did order 3 different kinds however our vendor wasn't able to come through, We did finally get it! I am glad to hear you had a wonderful stay with us and everything else was up to par besides the little soap hiccup, We look forward in seeing you soon!

6/10 Okay

ramanakumar

Traveled with family
Liked: Staff & service
Sagar the Manager took care of accomodating best possible room for two days stay and it was still not satisfactory. Smoking rooms are too difficult to stay for non smokers. Towels and condiments were provided on request .
Stayed 2 nights in Jun 2021
Response from Sagar on Jun 29, 2021
HI Ramanakumar, Thank you for staying with us, We did try our hardest to accommodate you and make sure your stay with us was as comfortable as possible, We hope you give us another try in the future.

2/10 Terrible

Verified traveler

Stayed 1 night in Jun 2021

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was poorly cleaned and smelled of smoke even though we requested a non-smoking room.
Stayed 1 night in Jun 2021
Response from Sagar on Jun 13, 2021
Greetings, We apologize for the inconvenience, I will be sure to share this with our housekeeping team. We hope you give us another opportunity to make things right.

8/10 Good

Julie

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2021
Response from Sagar on Jun 13, 2021
Thank you so much for leaving us a wonderful review! We look forward in hosting you again!

10/10 Excellent

phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Sagar on Jun 13, 2021
Wow! Thank Phil for the 10 out of 10, It truly means alot and I am so glad to hear your stay with us was great! We look forward in hosting you in the near future!

6/10 Okay

Andrea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Trap spot
They staff was super friendly. But the rooms were extremely outdated and dirty. I didnt have a lid on the back of my toilet. One of the comforters had white crap on if that looked like frosting. I can only imagine what it was. I also found a hypodermic needle on the sidewalk. Busy in and put traffic all night. Definitely drug and prostitution going on here heavy. Will not be ever staying here again.
Stayed 3 nights in May 2021
Response from Sagar on May 15, 2021
Hi Andrea, We thank you for taking the time out to leave us a review, I am sorry to hear you encounter some issue while staying with us, Please ensure I will have a word with housekeeping on the issues you stated. I can assure you that there is no drug/prostitution going on here as we have a 0% tolerance for that activity and work closely with alliance police. We hope you will give us another try in the future to redeem ourselves and make your stay more comfortable.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Dirty sheets asked for new ones got them very good and nice staff
Stayed 3 nights in Apr 2021

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
America's Best in Alliance
The hotel was quiet and close to amenities. The carpet needed vacuumed better but otherwise the room was clean.
Stayed 1 night in Apr 2021
Response from Sagar on Apr 22, 2021
Hi Judith, Thank you for taking the time out of your day to leave us a amazing review, Please note that housekeeping will be notified and I ensure you the situation will be corrected. We look forward in seeing you soon!

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service, amenities
Property is easy to get to. Room numbers are a bit hard to see. There were burn holes in the bedding. Bathroom is on the smaller side.
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveler

Stayed 1 night in Apr 2021

6/10 Okay

Ashley

Stayed 4 nights in Apr 2021
Response from Sagar on Apr 16, 2021
Hi Ashley, Thank you for taking the time to leave us a review! If your stay with us was not 100% Please feel free to reach out to me to let me know your concerns, We do appreciate you staying with us and we hope to see you soon.

6/10 Okay

Verified traveler

Stayed 3 nights in Mar 2021

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty, there was black marks all over the sheets and blanket, blood on the bottom of blanket. Trash still in the trash can the soap packet was opened and the shampoo and conditioner had mold on the container. Will never stay again.the staff that checked us in was very sorry and looked embarrassed due to.the housekeeping not doing their job
Stayed 2 nights in Mar 2021
Response from Guest Relations on Apr 3, 2021
Keeping our property clean and comfortable is one of our goals, so it is regrettable that we could not maintain our facilities to our usual standards. Your account of events is not typical of our usual hospitality, and our team is looking into your concerns so we can be sure we are delivering our best experience. All cleanliness issues have been addressed, and we hope you'll give us another chance the next time your travels point you in our direction.

8/10 Good

Steven

Liked: Staff & service, room comfort
Stayed 2 nights in Mar 2021

4/10 Poor

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Priced right for amenities Did not like the fact that rash or large area of bug bites on second day of staying. Would not stay there again without confirmation that units are clean.
Stayed 2 nights in Jan 2021
Response from Guest Relations on Feb 2, 2021
While we're happy to hear that you appreciated our competitive rates, we're sorry that you had this concern after leaving our property. It sounds like you may have had a reaction to the detergent we use to clean our linens. We apologize for any inconvenience caused. Next time you're in town, let us know; we would be happy to provide a set of sheets washed in a different detergent to ensure your comfort.

8/10 Good

Steven

Liked: Cleanliness, staff & service, room comfort
I have stayed here before and there was never a problem. This time there was multiple issues. The door only open if you put your shoulder into it, no liner for the ice bucket which was dusty. It didn’t matter because there wasn’t any ice, only certain buttons worked on the TV remote, there were dirty wash cloths left from the last guest and the toilet was very lose
Stayed 2 nights in Jan 2021

8/10 Good

timothy

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020

10/10 Excellent

Christian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back.
Very friendly and helpful. Will stay there again when back in the area.
Stayed 5 nights in Oct 2020

8/10 Good

Valerie

Stayed 1 night in Oct 2020

8/10 Good

Verified traveler

Stayed 1 night in Oct 2020