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Reviews of Viejas Casino & Willows Hotel

4 out of 5
Viejas Casino & Willows Hotel
5000 Willows Road, Alpine, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 665 out of 1003 reviews" "
Rating 8 - Good. 206 out of 1003 reviews" "
Rating 6 - Okay. 65 out of 1003 reviews" "
Rating 4 - Poor. 31 out of 1003 reviews" "
Rating 2 - Terrible. 36 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

George

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pool was closed at Viejas Hotel side. Housekeeping did not clean rooms at all on a 4 day stay.
Stayed 4 nights in May 2024

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities
This place is under construction and parking is a bit confusing.
Stayed 1 night in May 2024
Response from Torie on May 22, 2024
Thank you for taking the time to review Viejas Casino and Resort. We hope you return and look forward to it.

2/10 Terrible

Sherry

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Jennifer on May 20, 2024
Good Afternoon Sherry, thank you for taking the time to share your experience with us. We sincerely apologize for the construction as we work to build a better guest experience. We hope that we are able to host you again once the projects are complete. Thank you for choosing Viejas Casino & Resort.

10/10 Excellent

NORMA, CHULA VISTA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like their friendly staff,they are really helpful.
Stayed 1 night in May 2024
Response from Torie on May 17, 2024
We are so pleased that our wonderful staff were able to exceed your expectations! We look forward to your return to Viejas Casino and Resort.

10/10 Excellent

MAHFOUD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel location with shopping center
Stayed 1 night in May 2024
Response from Torie on May 17, 2024
Thank you so much for your great review. We look forward to your return to Viejas Casino and Resort.

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction will be great when it is over. Right now property is diminished a good bit
Stayed 1 night in May 2024
Response from Torie on May 11, 2024
Thank you for your great review. We look forward to your return back to Viejas Casino and Resort!

8/10 Good

Kathya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite was spacious and perfect for our stay
Stayed 1 night in May 2024
Response from Torie on May 8, 2024
Thank you for your great review. We look forward to your return!

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in Apr 2024
Response from Torie on May 8, 2024
Thank you for your great review. We look forward to your return!

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
room is nice
Stayed 1 night in May 2024
Response from Torie on May 8, 2024
Thank you for your great review. We look forward to your return!

10/10 Excellent

Jeanette

Liked: Amenities, property conditions & facilities
Great getaway place
Stayed 1 night in Apr 2024
Response from Torie on May 8, 2024
Thank you for your great review. We look forward to your return!

10/10 Excellent

Jeanette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Apr 2024
Response from Torie on Apr 23, 2024
Thank you for your great review. We look forward to your return to Viejas Casino and Resort!

10/10 Excellent

Celia, Downey

Liked: Cleanliness, property conditions & facilities
Went to a concert there and it was very accessible to the venue
Stayed 1 night in Apr 2024
Response from Torie on Apr 21, 2024
Thank you for your great review of Viejas Casino and Resort. We look forward to seeing you here again.

4/10 Poor

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
i did not get the room i reserved. was told it was gonna be ready in about 2 hours after check in time wich would have been close to 630pm. was given an upgraded room supposedly i had no choice but too except. their excuse was that the room was still dirty. i always like to get my rooms with access with balcony or patios. i had reserved a courtyard room.
Stayed 1 night in Apr 2024
Response from Brianna on Apr 11, 2024
We are truly sorry for the inconvenience you experienced with your room reservation. It's understandable that this was not the experience you were hoping for. We're actively working to improve our system to prevent such occurrences in the future. We value your feedback and would love the opportunity to make it up to you. Please consider visiting us again, and we'll ensure you have a seamless and enjoyable stay.

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slected this hotel because of its buffet but that has been taken away as well. No reason for me to return. Too bad.
Stayed 1 night in Apr 2024
Response from Brianna on Apr 11, 2024
We're sorry to learn that the absence of our buffet has been a disappointment, Bruce. Your feedback is invaluable, and we look forward to, welcoming you back with alternative experiences that we hope will delight you just as much!

10/10 Excellent

Paula

Stayed 1 night in Apr 2024
Response from Brianna on Apr 27, 2024
Thank you, Paula, for taking the time to leave us a stunning review! We look forward to seeing you again. Thank you for choosing Viejas Casino and Resort.

4/10 Poor

David, Alhambra

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Construction! They started with the screw guns at 7am. When I told the check out lady, she said they shouldn't start to till 10am. The 2 extra towels we got were stained, so we used them for the floor. Other than those 2 things it was excellent. Staff was really nice!
Stayed 1 night in Apr 2024
Response from Brianna on Apr 6, 2024
I'm glad to hear that, overall, you had an excellent experience and that the friendliness of the staff made a positive impact! It's unfortunate about the early construction noise and the towel mix-up, but it's great to see these didn't overshadow your stay. Thank you for sharing, David, and we look forward to welcoming you back soon for a better experience!

10/10 Excellent

August

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Steakhouse was excellent.
Stayed 1 night in Apr 2024
Response from Brianna on Apr 6, 2024
That's fantastic to hear, August! It sounds like you had a wonderful experience with us at Viejas Casino and Resort. Glad to hear the room and steakhouse made for a memorable stay. Thanks for sharing your review!

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees at Viejas resort and casino were all so friendly! The hotel was clean and the room was great! We thoroughly enjoyed our stay and will return!
Stayed 1 night in Mar 2024
Response from Brianna on Apr 6, 2024
It's wonderful to hear about your positive experience at Viejas Casino and Resort! Friendly employees, and a clean room really make all the difference. It's fantastic to know that you enjoyed your stay and plan to return. Thank you for sharing your feedback, Shirley!

8/10 Good

Julie

Stayed 1 night in Mar 2024
Response from Brianna on Apr 19, 2024
Thank you, Julie, for taking the time to leave us a review. we hope to host you again soon. Thank you for choosing Viejas Casino and Resort!

8/10 Good

Sernita

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Brianna on Mar 17, 2024
Thank you for your kind words, Sernita. We're thrilled to hear that everything was great during your visit. Your satisfaction is our priority, and we appreciate your feedback. We look forward to welcoming you back to Viejas Casino and Resort soon!

10/10 Excellent

Mayra

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful
Stayed 1 night in Mar 2024
Response from Brianna on Mar 14, 2024
Thank you so much for taking the time to leave such a kind review, Mayra! We're thrilled to hear that you had a positive experience with our staff. Your recognition means a lot to us, and we'll be sure to pass along your compliments to our team. We can't wait to welcome you back for another wonderful stay!

8/10 Good

gregorio, lemon grove

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay
Stayed 1 night in Mar 2024
Response from Brianna on Mar 14, 2024
Thank you, Gregorio, for your feedback! We appreciate you taking the time to share your experience. We're glad to hear you had a positive stay and hope to make your next visit even better.

8/10 Good

Patricia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was very slow. Customer service was lacking, stood in line for 20 minutes while clerk didn’t pay attention to help me.
Stayed 1 night in Mar 2024
Response from Brianna on Mar 14, 2024
Thank you for sharing your experience, Patricia. We're sorry to hear about the slow check-in process and the lack of attention from our staff. This is not the level of service we strive to provide, and we apologize for any inconvenience this may have caused you. We hope to welcome you back for a smoother experience soon.

10/10 Excellent

Adolfo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Architectual design was nice.
Stayed 1 night in Mar 2024
Response from Brianna on Mar 14, 2024
Thank you so much, Adolfo, for your glowing review! We're thrilled to hear that you enjoyed the architectural design of our resort. We can't wait to welcome you back for another fantastic experience!

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are tight, area is beautiful
Stayed 1 night in Mar 2024
Response from Torie on May 20, 2024
Thank you for taking the time to review Viejas Casino and Resort. We look forward to your return back.

8/10 Good

Garett

Stayed 1 night in Mar 2024
Response from Brianna on Mar 26, 2024
Thank you for your review, Garrett. We appreciate your feedback and hope to welcome you back soon for an even better experience.

10/10 Excellent

Dahlia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so kind and the room was very clean :) thank you for such a great stay, we will be coming back!
Stayed 1 night in Feb 2024
Response from Torie on Mar 1, 2024
Thank you for your great review! We look forward to your return!

10/10 Excellent

Lusine

Stayed 1 night in Feb 2024
Response from Brianna on Mar 22, 2024
Thank you for taking the time to leave a review of your experience at Viejas Casino and Resort. Your feedback is greatly appreciated Lusine!

2/10 Terrible

martha, San Diego

Stayed 1 night in Feb 2024
Response from Brianna on Mar 22, 2024
Thank you for sharing your feedback regarding your recent experience at Viejas Casino and Resort. We sincerely apologize for any shortcomings you encountered, Martha. Please don't hesitate to reach out to us directly to discuss your stay further. We value your input and would appreciate the opportunity to address any concerns.

8/10 Good

Melody

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very convienent. Staff service was great and quick. I didn't like the fact that I was charged an unexpected fee total of $120 for the two rooms. I was told at the desk that I would be getting back $100 but it would take a few weeks. It has been since December 16th, two months have past and I never received my deposit back.It was a surprise because on Expedia it said there would only be the $20 charge.
Stayed 1 night in Dec 2023
Response from Brianna on Feb 22, 2024
Thank you so much, Melody, for making Viejas your choice! We're absolutely delighted that you found our hotel convenient and enjoyed the quick, exceptional service provided by our staff. Your feedback means the world to us, and we can't wait to have the pleasure of welcoming you back for an even more seamless and enjoyable experience in the future.

10/10 Excellent

Edward, fpo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Torie on Feb 20, 2024
Thank you for a great review! We look forward to you return.

10/10 Excellent

steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff
Stayed 1 night in Feb 2024
Response from Torie on Feb 15, 2024
Thank you for your great review! We look forward to your return!

8/10 Good

Maryella

Stayed 1 night in Feb 2024
Response from Brianna on Mar 22, 2024
Thank you for taking the time to leave a review of your experience at Viejas Casino and Resort. We truly appreciate your feedback, Maryella! We hope to host you again soon.

8/10 Good

Chand

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
safe and clean.. However, a lot of amenities have been removed. Limited Table Games, Buffet gone..smoking areas..
Stayed 2 nights in Feb 2024
Response from Brianna on Feb 14, 2024
Chand, we appreciate you taking the time to leave us a review. We're delighted to hear that you enjoyed the safe and clean atmosphere. Although the buffet is currently closed, we're thrilled to share that a new dining experience is on its way! We look forward to welcoming you back when it opens!

10/10 Excellent

vani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Early valentines day, enjoy the food, drink and great service. Live band not excellent but ok. We never win on the slots machine even if we spend $100 one shot. But overall good.
Stayed 1 night in Feb 2024
Response from Brianna on Feb 11, 2024
Happy Valentines to you and yours, thank you for choosing Viejas to celebrate with. We are glad to hear you were able to thoroughly enjoy your visit. We hope to host you again soon!

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
I like it
Stayed 1 night in Feb 2024
Response from Torie on Feb 10, 2024
Thank you for your great review! We look forward to your return!

10/10 Excellent

Alan and Loretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very impressed with the Viejas Hotel and Casino during our recent stay. The staff, overall service, rooms and dining options were excellent. Kudos to Viejas - they know how to do it right! Highly recommended!
Stayed 1 night in Feb 2024
Response from Torie on Feb 10, 2024
Thank you for your great review! We look forward to your return!

10/10 Excellent

Carrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel, room very clean and comfortable. Excellent prices, for food and drinks. Didn’t feel like California’s recent prices! Great live band at one of the bars. Casino very big with lots of options. Will definitely be back in the summer time, pool area looked very inviting but closed for the season, and construction.
Stayed 1 night in Feb 2024
Response from Brianna on Feb 5, 2024
Carrie, we're thrilled to hear you had such a positive experience at Viejas Casino and Resort! Your kind words about the clean and comfortable rooms, prices, and atmosphere truly make our day. We're sorry the pool area was closed for the season, but we'll be eagerly awaiting your return in the summer for you to enjoy. Thank you for choosing us, and we can't wait to welcome you back!

4/10 Poor

Josh

Traveled with partner
Dirty room
Stayed 1 night in Jan 2024
Response from Brianna on Feb 1, 2024
Hello Josh, good evening! We appreciate your review. We aim to surpass guest expectations and apologize for falling short with your experience. Your feedback is valuable and feel free to contact us for further discussion.

10/10 Excellent

Jean Carlo

Liked: Cleanliness, staff & service
.
Stayed 1 night in Jan 2024
Response from Torie on Jan 28, 2024
Thank you for your great review! We look forward to your return.

2/10 Terrible

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Michele on Jan 24, 2024
Good Evening Daniela, Thank you for your review. We do strive to exceed our guest’s expectations and I apologize that we weren’t able to accomplish that for you. Your feedback is important to us and will take into consideration. Kind Regards,

4/10 Poor

stephanie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The rooms were small and a bit dirty. At night there were drunk people running down the halls yelling. I wouldn't stay here again.
Stayed 1 night in Jan 2024
Response from Brianna on Jan 22, 2024
Thank you for taking the time to sharing your thoughts. We're committed to enhancing our guests' experiences, and we hope to welcome you back soon for a more positive stay.

10/10 Excellent

Marly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Brianna on Jan 21, 2024
Thank you for staying with us and taking the time to write us a review, Marly. We look forward to seeing you here again at Viejas Casino and Resort!

8/10 Good

Kelly

Stayed 1 night in Jan 2024
Response from Brianna on Feb 11, 2024
Thank you, Kelly, for taking the time to leave us a review. We're delighted to hear you had a positive experience. If there's anything we can do to make it even better next time, please let us know.

10/10 Excellent

carmen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Michele on Jan 16, 2024
Hello Carmen, thank you for taking the time to leave us a review! We are delighted to hear that you enjoyed your stay. Thank you for choosing Viejas Casino & Resort.

2/10 Terrible

David

Stayed 1 night in Jan 2024
Response from Brianna on Feb 5, 2024
We appreciate your honesty, David. We would like to hear more about your visit and how we could improve your next stay. Please do not hesitate to reach out to us to discuss and thank you for choosing Viejas Casino and Resort.

10/10 Excellent

Jennifer, Santee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Michele on Jan 14, 2024
Hello Miss. Jennifer, thank you for taking the time to leave us a review! We are delighted to hear that you enjoyed your stay. Thank you for choosing Viejas Casino & Resort.

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place newer and
Stayed 1 night in Jan 2024
Response from Michele on Jan 15, 2024
Hello Carlos, Thanks for taking the time to share your thoughts as a review. We are happy to know that you had a good experience while visiting our Viejas Casino and Resort.We look forward to seeing you again soon! Thanks,

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly clean and fun.
Stayed 1 night in Jan 2024
Response from Brianna on Jan 12, 2024
Hello Scott, thank you for taking the time to write us a review. Souds like you had a good time! We can't wait to see you again!

8/10 Good

angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free drinks stations, friendliness, security,. Dislike the smell of smoking > too strong
Stayed 1 night in Jan 2024
Response from Michele on Jan 10, 2024
Hello Angela, Thanks for taking the time to share your thoughts as a review. We are happy to know that you had a good experience while visiting our Casino and Resort. I apologize for the inconvenience we have caused you regarding the smell of smoke.We look forward to seeing you again soon! Thanks,