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Reviews of Red Planet Clark Angeles City

3 out of 5
Red Planet Clark Angeles City
Don Juico Avenue, Barrio Malabanas, Angeles City, Pampanga

Reviews

7.8

Good

Rating 10 - Excellent. 156 out of 590 reviews" "
Rating 8 - Good. 268 out of 590 reviews" "
Rating 6 - Okay. 110 out of 590 reviews" "
Rating 4 - Poor. 33 out of 590 reviews" "
Rating 2 - Terrible. 23 out of 590 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Peter

Stayed 1 night in Apr 2024

6/10 Okay

Eddie

Business traveler
Noisy
Stayed 1 night in Apr 2024
Response from Nancy on Apr 30, 2024
Dear Valued Guest,Thank you for your rating. I wish you could have provided us with more details regarding your comment. May I politely inform you that we did not receive any feedback during your stay hence we believed we have provided you with a safe and comfortable stay. I hope you could give us the chance to be of service to you again soon.Kind regards,Nancy MondoyDuty Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Red Planet hotels are always high quality stays! The rooms are small but always nice!
Stayed 1 night in Mar 2024

8/10 Good

Luzviminda

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
You get what you paid for here. It was a small room, no place for luggage. You will need toiletries unless you're fine with purchasing a dental hygiene kit and using an all in one soap. The bathroom has the bare minimum necessaries, soap and towel. Water dispenser can be found in the lobby. It was clean and staff is very nice. It was just what we needed, a place to shower, lay our head and wasn't too far from the airport.
Stayed 1 night in Mar 2024
Response from mel on Mar 13, 2024
Dear Valued Guest,Thank you for your awesome rating! The pleasure is ours in providing you with safe and comfortable stay. Looking forward to seeing you again soon!Kind regards,Rommel SubaDuty Manager

10/10 Excellent

Vicente Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints.
Stayed 2 nights in Mar 2024
Response from mel on Mar 13, 2024
Dear Valued Guest,Thank you for your awesome rating! The pleasure is ours in providing you with safe and comfortable stay. Looking forward to seeing you again soon!Kind regards,Rommel SubaDuty Manager

10/10 Excellent

Myron

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Nothing fancy but nice.
Stayed 1 night in Feb 2024
Response from mel on Mar 1, 2024
Dear Valued Guest,Thank you for your awesome rating! The pleasure is ours in providing you with safe and comfortable stay. Looking forward to seeing you again soon!Kind regards,Rommel SubaDuty Manager

10/10 Excellent

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked this hotel. It was clean, the doormen were incredibly nice, and it was an amazing price!
Stayed 7 nights in Feb 2024
Response from Nancy on Feb 18, 2024
Dear Valued Guest,Thank you for your awesome rating! The pleasure is ours in providing you with safe and comfortable stay. Looking forward to seeing you again soon!Kind regards,Nancy MondoyDuty Manager

4/10 Poor

Gerry

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The shower is slowly drain n causes flooding in the bathroom. Several times the ac stopped working and I had to keep reinserting my room to to restart the ac.
Stayed 2 nights in Feb 2024

10/10 Excellent

Bai Shehanin

Stayed 2 nights in Feb 2024

10/10 Excellent

ULYSSES, Pasco

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful I would stay again.
Stayed 1 night in Jan 2024
Response from Mel on Jan 17, 2024
Dear Valued GuestThank you for taking the time to rate us. The Pleasure is our in providing you with safe and comfortable stay.My apology for the inconvenience you experienced during your stay with us.Looking forward to seeing you again soon.Sincerely,Rommel SubaDuty Manager

10/10 Excellent

ULYSSES, Pasco

Stayed 1 night in Jan 2024

10/10 Excellent

ULYSSES, Pasco

Liked: Staff & service, property conditions & facilities
The staff is very friendly and helpful, I will stay again.
Stayed 1 night in Jan 2024

8/10 Good

ULYSSES, Pasco

Stayed 1 night in Jan 2024

10/10 Excellent

Carminda

Stayed 2 nights in Dec 2023

8/10 Good

Krishnan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from raiza on Dec 31, 2023
Hello KrishnanThank you for taking the time to rate us. The Pleasure is our in providing you with safe and comfortable stay. Looking forward to seeing you again soon. Sincerely, Raiza Guevarra Hotel Manager

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clark Airport hotel
Good comfortable bed and linens. Simple and efficient accommodations.
Stayed 3 nights in Dec 2023

6/10 Okay

KEE SIN

Liked: Staff & service
Disliked: Property conditions & facilities
Air-con is very old and noisy, toilet shower head too dirty,
Stayed 2 nights in Nov 2023
Response from raiza on Dec 1, 2023
Hi Kee SinGreetings from Red Planet Angeles City! May I start by thanking you for sending us feedback regarding your stay with us. Your invaluable comments are important to us and we take all of these very seriously. In regard to your concern, may we politely inform you that we did not receive any feedback during your stay it is our standard procedure to room transfer guest should they experience such inconveniences. Aside from this, we believe that you had a safe and comfortable stay with us. Thank you so much. SincerelyRaiza GuevarraHotel Manager

6/10 Okay

Maribel

Traveled with partner, Traveled with family
Liked: Staff & service
The room is clean, comfortable bed, but the AC is noisy and loud videoke near the hotel. Not able to sleep well.
Stayed 1 night in Nov 2023
Response from raiza on Dec 1, 2023
Hi MaribelGreetings from Red Planet Angeles City! May I start by thanking you for sending us feedback regarding your stay with us. Your invaluable comments are important to us and we take all of these very seriously. In regard to your concern, may we politely inform you that we did not receive any feedback during your stay it is our standard procedure to room transfer guest should they experience such inconveniences. I hope you s could give us a chance to be of service to you again soon .Thank you so much. SincerelyRaiza GuevarraHotel Manager

10/10 Excellent

tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfy. Near walking street. Staff was friendly and helpful. Definitely a good value for under 4 bits. i would stay there again.
Stayed 1 night in Nov 2023

10/10 Excellent

Barry

Stayed 3 nights in Oct 2023

10/10 Excellent

Brian, Duncan

Liked: Staff & service
Disliked: Property conditions & facilities
Won’t return
Stayed 1 night in Oct 2023
Response from raiza on Oct 31, 2023
Hi Brian, Thank you for your rating. I wish you could have provided us withe more details regarding you comment. May I politely inform you that we did not received any feedback during your stay hence we believed we have provided you with a safe and comfortable stay. I hope you could give us the chance to be of service to you again soon. Kind regardsRaiza GuevarraHotel Manager

8/10 Good

Christopher Adrian

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Chris

Stayed 1 night in Aug 2023
Response from Raiza on Aug 20, 2023
Hi Chris, Thank you so much for your awesome rating! The pleasure is ours in providing you with a safe and comfortable stay. Looking forward to seeing you again soon. Sincerely,Raiza GuevarraHotel Manager

2/10 Terrible

Melon

Stayed 1 night in Aug 2023
Response from Raiza on Sep 6, 2023
Hi Melon, Thank you for your rating. I wished you could have provided us more information for your rating for us to address our possible shortfall. I hope that you could give us a chance to be of service to you again soon. Take care and stay safe!SincerelyRaiza GuevarraHotel Manager

6/10 Okay

Erik

Stayed 3 nights in Jul 2023
Response from Raiza on Sep 6, 2023
Hi Erik ,Thank you for your rating. The pleasure is ours in providing you with safe and comfortable stay. Looking forward to be of service to you again soon. SincerelyRaiza Guevarra

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Red Planet- Angeles City
AC in the room wasn’t that cold. It seemed to struggle. The staff and location to SM Clark and everything else were awesome.
Stayed 2 nights in Jul 2023
Response from Raiza on Aug 1, 2023
Hi Yang, Thank you for your awesome review! The pleasure is ours in providing you with safe and comfortable stay. I'm sorry for the Ac concern rest assured we will be rectifying this immediately. Looking forward to seeing you again soon. Sincerely, Raiza GuevarraHotel Manager

2/10 Terrible

Mary Jane

Stayed 1 night in Jul 2023
Response from Raiza on Jul 29, 2023
Dear Mary Jane, Thank you for taking the time to rate us. We value your comments and feedback. But may I politely inform you that we did not receive any feedback from you during your stay. It is our standard procedure to transfer guest to another room should they encounter any concern, and we believe we have provided you with a safe and comfortable stay. I hope you could give us a chance to be of service to you in the future. SincerelyRaiza GuevarraHotel Manager

10/10 Excellent

lourdes

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is ok. It is clean even though it needs a little repainting and remodeling of the property
Stayed 1 night in May 2023
Response from Raiza on Jun 4, 2023
Hello LourdesThank you so much for your awesome rating. The pleasure is ours in providing you with safe and comfortable stay! Looking forward to see you again soon!Sincerely,Raiza GuevarraHotel Manager

10/10 Excellent

Raymond

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 5 nights in Apr 2023
Response from Raiza on May 4, 2023
Hello!Warmest greetings from Red Planet Angeles City! Thank you for giving us a 5 star rating for your recent stay with us! We are overjoyed to receive such appreciation as we take pride in giving outstanding service to our valued guest like you. Hoping to see you again soon!Kind regards;Raiza GuevarraHotel Manager

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stdy!
My family and I loved Red Planet! Everyone from the check in desk staff to Marvin the security staff made us feel right at home! Check in was easy and fast! Getting our luggage to the room and answering our questions about gas stations etc we’re very efficient! My compliments!
Stayed 1 night in Mar 2023
Response from Raiza on Apr 2, 2023
Hi Robert, Greetings from Red Planet Angeles City!Thank you so much for your awesome review! The pleasure is ours in providing you with safe and comfortable stay.Looking forward to seeing you again soon!SincerelyRaiza GuevarraHotel Manager

8/10 Good

Rosendo

Liked: Staff & service
Nothing fancy, just a clean room for a low price. The food at the restaurant downstairs is not very good but there are a few one's a few steps away. Make sure to visit the 7-11 before going to the room because it does not have a mini fridge.
Stayed 1 night in Mar 2023
Response from Raiza on Apr 2, 2023
Hi Rosendo, Greetings from Red Planet Angeles City!Thank you so much for your awesome review of the Hotel! The pleasure is ours in providing you with safe and comfortable stay. Looking forward to seeing you again soon!SincerelyRaiza GuevarraHotel Manager

10/10 Excellent

tadatsugu

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Raiza on Apr 2, 2023
Hi TadatsuguGreetings from Red Planet Angeles City!Thank you so much for your awesome review of the Hotel! The pleasure is ours in providing you with safe and comfortable stay. Will definitely take note of your concern. Looking forward to seeing you again soon!SincerelyRaiza GuevarraHotel Manager

2/10 Terrible

Sheila

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
clogged water drains. bad AC sounds like a container ship way too loud.
Stayed 1 night in Feb 2023
Response from Raiza on Jun 5, 2023
Hi SheilaThank you for your feedback. I'm sorry we did not meet your expectations during your stay. But may I politely inform you that we did not receive any concern during your stay, and we believe we have provided you with safe and comfortable stay. I hope you could give us a chance to serve you again in the future to make it up to you. Looking forward to seeing you again soon. SincerelyRaiza GuevarraHotel Manager

10/10 Excellent

Christopher Adrian

Stayed 1 night in Dec 2022
Response from Raiza on Jan 18, 2023
Hello ChristopherThank you so much for your awesome review of the hotel. The pleasure is ours in providing you with a safe and comfortable stay. Your kind rating will motivate us more as we strive to give our best each day. Looking forward for your next stay with us.SincerelyRaiza GuevarraHotel Manager

8/10 Good

Eleanor

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
water heater and mugs should be provided inside the room
Stayed 4 nights in Oct 2022
Response from Raiza on Nov 28, 2022
Hello Eleanor, Thank you for taking the time to review the hotel. It was our pleasure to be of service to you. Regarding your feedback that water heater and mugs, unfortunately this is not included in our room set up. We do however provide paper cups and hot water available at the front desk upon request. Looking forward to see you again soon. SincerelyRaiza GuevarraHotel Manager

10/10 Excellent

Manuel

10/10 Excellent

Edgar, Maywood

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, nice price and good customer service. It’s near to everything
Response from Raiza on Nov 3, 2022
Hello Edgar, Thank you for your awesome review of the hotel. Your kind words will motivate us more as we strive to give our best each day. Will definitely share this with the team to give them good vibes.Looking forward to seeing you again soon. SincerelyRaiza GuevarraHotel Manager

6/10 Okay

Dana

Liked: Cleanliness, staff & service
I give the Red Planet ‘high marks’ because of the staff and it is clean. By the way, if you like hot showers it doesn’t disappoint. It’s just basically a room with a noisy air conditioning unit.
Stayed 4 nights in Oct 2022
Response from Raiza on Oct 30, 2022
Hello Dana,Thank you for taking the time to review the hotel. We are glad that you appreciate the service our staff have provided you. Regarding your concern for the noisy air conditioning unit, we sincerely apologize but rest assured our maintenance team already addressed this issue. I hope this will not deter you from booking us again. Looking forward to seeing you again soon!SincerelyRaiza GuevarraHotel Manager

8/10 Good

Edgar, Maywood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good hotel
Stayed 2 nights in Oct 2022
Response from Raiza on Oct 22, 2022
Hello EdgarThank you so much for the awesome review of the hotel. Looking forward to seeing you again soon.SincerelyRaiza GuevarraHotel Manager

8/10 Good

Maribel

Traveled with partner
Liked: Cleanliness, staff & service
Simple & clean, good place to stay if you just want to explore the area. My only complain was that the AC was noisy & didn’t work well. Had to turned on the ceiling fan to cool the room.
Stayed 1 night in Sep 2022
Response from Raiza on Sep 20, 2022
Hello Maribel, Thank you for taking the time to review the hotel. We appreciate you for acknowledging the value that we have provided you during your stay in which you described as "simple, clean and good place to stay". On the other hand, let me apologize again regarding the noisy aircon our maintenance team already addressed the issue to ensure that it won’t happen again.Looking forward to see you again soon. SincerelyRaiza GuevarraHotel Manager

8/10 Good

max

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great but getting old
I really like red planet for it's very competitive price, but the hotel is getting old and needs refurbishing
Stayed 1 night in Aug 2022
Response from rai on Sep 1, 2022
Hello MaxThanking you for taking the time to post the review of your recent stay with us. We sincerely appreciate you for recognizing the great value which we have provided you. Regarding your concern about the outdated facilities, we are pleased to inform you that we have plans in refurbishing our facilities soon. We cant wait to have you here again to witness the improvements we have made. We thank you for your continuous support and we look forward to seeing you again very soonSincerely:Raiza GuevarraHotel Manager

2/10 Terrible

Manuel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They are monopolizing the food for their guest for their own gain... Terrible communication facilities as they don't have Intercoms. Hotel services are terrible... This hotel must be delisted from accreditation by BOQ, DOH for quarantine hotel
Stayed 5 nights in Jan 2022
Response from Rommel on Jan 24, 2022
Dear Valued Guest, Thank you for raising the said concern to us. First, we would like to apologize if we have not met your expectations during your stay with us. We truly understand how you feel, we are operating as quarantine hotel, our hotel strictly follows the quarantine guidelines provided by the government for safety and security of everyone especially our guests. We already brought the said matter to our management. Thank you and Keep Safe! Red Planet Angeles City

6/10 Okay

Michelle

Stayed 6 nights in Jan 2022

8/10 Good

santamaria

Stayed 6 nights in Jan 2022

2/10 Terrible

Bermun

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Dominic on Jan 29, 2022
Dear Bermun, Greetings from Red Planet Angeles City! We thank you for giving us your time in rating our hotel. We hope to have clear feedback for us to identify the actions that we need to do for improvements. Thank you. Sincerely, Dominic Rolda Hotel Manager

4/10 Poor

DORIS

Disliked: Cleanliness
Stayed 5 nights in Dec 2021

8/10 Good

Guanghong

Stayed 5 nights in Dec 2021
Response from Dominic on Jan 29, 2022
Dear Guanghon, Greetings from Red Planet Angeles City! We thank you for giving us a high rating. We hope to welcome you again soon. Thank you and stay safe! Sincerely, Dominic Rolda Hotel Manager

6/10 Okay

Randy

Business traveler
Disliked: Staff & service
poor service
Stayed 4 nights in Dec 2021
Response from Dominic on Jan 29, 2022
Dear Randy, Greetings from Red Planet Angeles City! We thank you for giving us your time in reviewing our hotel. We apologize if in any way you feel we weren't able to satisfy and meet your expectations during your stay. We hope to serve you again. Thank you. Sincerely, Dominic Rolda Hotel Manager

2/10 Terrible

Edgar

Disliked: Cleanliness
Nothing, everything is worst...
Stayed 4 nights in Dec 2021
Response from Dominic on Jan 29, 2022
Dear Edgar, Greetings from Red Planet Angeles City! We thank you for giving us your time in rating our hotel. We hope to have clear feedback for us to identify the actions that we need to do for improvements. Thank you. Sincerely, Dominic Rolda Hotel Manager

2/10 Terrible

Gianni

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a room for 5 nights after coming out of quarantine on arrival in Manila. Nowhere was the property listed as ONLY a quarantine hotel. When I arrived I was not admitted nor was I given a refund. Total bull——. They said that I was sent an email about this. I receive many emails about hotels telling you to do this or that relating to what to see and do. I never read those emails. Why not tell you right away that it’s a lockdown hotel. That’s never mentioned during the booking. I am totally pissed at the place who told me it was upto Expedia and not them to give the refund. I might as well bang my head at the wall before I get any satisfaction.
Stayed 4 nights in Dec 2021