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Reviews of Best Western Annapolis

2.5 out of 5
Best Western Annapolis
2520 Riva Rd, Annapolis, MD

Reviews

7.6

Good

Rating 10 - Excellent. 336 out of 1000 reviews" "
Rating 8 - Good. 343 out of 1000 reviews" "
Rating 6 - Okay. 161 out of 1000 reviews" "
Rating 4 - Poor. 85 out of 1000 reviews" "
Rating 2 - Terrible. 75 out of 1000 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in process was smooth and the staff was very helpful and professional, The room is clean but there are mold spots on the bathroom ceiling.
Stayed 1 night in Apr 2024
Response from fd on Apr 16, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel. Nice bedroom, bathroom and bed.
Stayed 1 night in Apr 2024
Response from fd on Apr 12, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

dwi, philadelphia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 2 nights in Mar 2024
Response from James on Mar 26, 2024
Thank you for your feedback and please come back and see us again.

2/10 Terrible

Jaime

Stayed 1 night in Mar 2024
Response from fd on Apr 15, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Gale

Stayed 1 night in Mar 2024
Response from fd on Apr 8, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Ronald, Annapolis

Traveled with family
Disliked: Amenities
Poor service
Stayed 1 night in Feb 2024
Response from fd on Feb 26, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 Okay

Pensawat

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Property is closed to highway very noisy at night, over all clean stuff friendly. Convenient to shopping center and getting on highway
Stayed 1 night in Feb 2024
Response from James on Feb 23, 2024
Thank you for your feedback and please come back and see us again.

10/10 Excellent

Roberta

Stayed 1 night in Jan 2024
Response from Gail, Sales Director on Mar 21, 2024
Dear Roberta,We're delighted to hear that you were satisfied with our services. Thank you for the positive review and for choosing us as your provider! We hope to have you back at the property very soon.

4/10 Poor

Kenzie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from FD on Jan 12, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Kazi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from fd on Jan 10, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Brendan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Gail, Sales Director on Feb 9, 2024
Hi Brendan,We're sorry to hear that you had a negative experience with us. We take all feedback seriously and will use it to improve our services. We hope to have the chance of hosting you again in a much better experience.

2/10 Terrible

Luis

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from fd on Jan 10, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from fd on Jan 10, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Mia

Liked: Staff & service
The staff was very accommodating and nice, however, the second I walked into my room after receiving my key cards I had to kill a bug that was crawling on the bed.
Stayed 1 night in Dec 2023
Response from James on Dec 29, 2023
Thank you for your feedback. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused, and we hope you will return for the perfect stay you deserve

10/10 Excellent

Anthony, Hampton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from James on Dec 28, 2023
Thank you for your awesome score and please come back for another stay soon.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and convenient
Stayed 2 nights in Dec 2023
Response from James on Dec 18, 2023
Thanks for the great review. We are so glad you enjoyed your stay and hope to see you again soon!

6/10 Okay

Dan

Liked: Staff & service
Very noisy highway within 200 yards!
Stayed 2 nights in Nov 2023
Response from fd on Nov 20, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Marvin

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms
Stayed 1 night in Nov 2023
Response from fd on Nov 20, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Debby Finnessy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the facilities to be above standard and all staff that we encountered were friendly and accommodating.
Stayed 1 night in Nov 2023
Response from fd on Nov 15, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Richard

Traveled with family and small children
Liked: Cleanliness, staff & service
I did not know that this was a motel (doors opening to the outside world rather than an interior hallway), which I intensely dislike. I guess that's on me for not looking at the listing more closely. The person who checked us in was extremely friendly and accommodating, allowing us to check in early. Bed was comfortable and fridge kept things cold. The bathtub was slick while taking a shower and I had to hold the rail most of the time so I wouldn't fall. The worst part, though, was the noise coming for adjoining rooms and the footsteps of people walking above us... vary annoying.
Stayed 2 nights in Nov 2023
Response from fd on Nov 14, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bay Bridge Run
It was a good experience. The free breakfast was excellent.
Stayed 1 night in Nov 2023
Response from fd on Nov 14, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from fd on Nov 15, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from fd on Nov 13, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from fd on Nov 13, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Michelle

Stayed 1 night in Nov 2023
Response from fd on Nov 14, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2023
Response from fd on Dec 5, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Terri

Disliked: Property conditions & facilities
The Tv did not work and the curtains did not close
Stayed 1 night in Nov 2023
Response from fd on Nov 7, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean, everything looks fairly new -floor, furniture, fixtures. Good amount of space in room. Pillows are fair. Location is good - near stores, restaurants, and entrance to main hwy.
Stayed 1 night in Nov 2023
Response from FD on Nov 5, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

10/10 Excellent

Susan E

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfortable - I was birdwatching every day. Breakfast and staff were exceptional. I will return.
Stayed 3 nights in Oct 2023
Response from James on Nov 2, 2023
Thank you for taking the time to review our hotel. We love to hear how guests are enjoying their stay and you are an example of it!

6/10 Okay

steven

Disliked: Room comfort
Sweet & Sour
Came back to room around 11:30pm. Turned on tv and had no signal. Front desk said unplug and replug tv . Did it three times and got signal but only one channel. One side of the mattress sunk down in about four inches. The breakfast bar was very good. The girl tending the breakfast bar was friendly and polite.
Stayed 1 night in Oct 2023
Response from James on Nov 2, 2023
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.

4/10 Poor

Comedienne

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was dirty
Stayed 1 night in Oct 2023
Response from James on Oct 31, 2023
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.

4/10 Poor

Roger

Disliked: Room comfort
Bad atea
Stayed 2 nights in Oct 2023
Response from James on Oct 31, 2023
Thank you for your feedback. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused, and we hope you will return for the perfect stay you deserve

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking is very convenient. The breakfast was good.
Stayed 1 night in Oct 2023
Response from FD on Oct 29, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

8/10 Good

Thomas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Stayed 3 nights in Oct 2023
Response from FD on Oct 24, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

10/10 Excellent

Albert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from FD on Oct 23, 2023
Thank you for taking the time to rate our property. We look forward to your next stay.

10/10 Excellent

Dianne

Stayed 1 night in Oct 2023
Response from fd on Nov 9, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jalisa, Upper Marlboro

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from FD on Oct 17, 2023
Thank you for taking the time to rate our property. We look forward to your next stay.

6/10 Okay

Bruce

Disliked: Property conditions & facilities
Fairly priced in an over- priced market. A stairway closed for repairs really inconvenienced guests.
Stayed 2 nights in Sep 2023
Response from James on Oct 16, 2023
We apologize for any inconvenience during your stay with us. It is our top priority to listen to your concerns and address them to avoid any issues from happening again.

6/10 Okay

Carlie

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from fd on Oct 10, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 Poor

Roland

Traveled with partner
Disliked: Amenities, property conditions & facilities
Although staff were good, hotel was in sad shape. First room key lock did not work, mirror and fittings were broken. Moved to another room, floor boards were coming apart, tub drain broken, TV worked sometimes, paper thin walls. Obvious that the renovation was done quickly and to poor standards. In places, the flooring was not finished or coming apart. Really disappointed. I would rate this as a one star hotel.
Response from FD on Oct 10, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

john

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Smoking room the smell was bad
Stayed 2 nights in Oct 2023
Response from FD on Oct 9, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Michael

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from fd on Oct 10, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Crystal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of Pluses to Lodge with at the Best Western.
I was pleasantly surprised on the quality of my room. The room was spacious and had a refrigerator - microwave combo inside a wooden cabinet that blended into the decor The art work was indicative of the Annapolis. The vanity was long &fully stock with miniature toiletries. There was a coffee pot with everything to make a good cup of joe. There was plenty of running hot water for long shower. The king size bed was framed with a dark wooden headboard. There were lots of fluffy pillows. The room was very inviting and smelled crisp and fresh. I was there for a conference so I used the work desk and rollaway chair most of the stay. BW provided a full hot breakfast complete with fluffy eggs, pancakes, pork or turkey sausage and an array of cereals, fruits & yogurt. The dining area was renovated and modern. The hostess was friendly and keep the area tidy. I was greeted by Brandon on arrival. He was very friendly and gave me information about the BW. I had contacted the BW with a problem with online registration, he was the person that help me to navigate my hotel.com gift card issue. The BW is across the street from a lovely strip mall with restaurants, nail salon, Giant supermarket. I could see Target from my window. The Westfield Mall is about 4 minutes away. The BW is right of I 97. I will choose the BW if I am needing lodging in Annapolis again.
Stayed 2 nights in Oct 2023
Response from fd on Oct 8, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Andrew

Traveled with family
Check in was easy, great breakfast!
Stayed 3 nights in Sep 2023
Response from fd on Oct 8, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

GAIL M

Liked: Cleanliness, staff & service, property conditions & facilities
My grandson and I stayed here one night and I found the room clean, beds were very comfortable. It was very quiet even though we were on the bottom floor. Breakfast was good and plenty of choices. Would stay here again
Stayed 1 night in Sep 2023
Response from James on Oct 2, 2023
It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was comfortable and nicely updated for an older motel. We were very impressed. We loved the breakfast! It was the best we have ever had in a hotel. Josiah was awesome! He was very gracious and friendly and very attentive to our needs and to his job!! Many kudos to Josiah!! The front desk associates were very friendly and helpful. We will stay there again on our next visit to Annapolis!!
Stayed 4 nights in Sep 2023
Response from fd on Sep 27, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check-in, super friendly staff. The breakfast was excellent.
Stayed 1 night in Sep 2023
Response from fd on Sep 26, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jonathan

Stayed 1 night in Sep 2023
Response from fd on Sep 25, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Caitlin

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from James on Sep 22, 2023
Thank you for taking the time to rate our property. We look forward to your next stay.

2/10 Terrible

darrel

Business traveler
Building not full but was forced into second building further away. NO INTERNET TV AWFUL. WILL NEVER VISIT AGAIN!
Stayed 1 night in Sep 2023
Response from fd on Sep 18, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.