4/10 Poor
Mark
Traveled with partner
Apr 23, 2024
Disliked: Staff & service, property conditions & facilities
Kind of disappointed in this property first of all the red river inn is basically adjacent to the best western red river inn. The best western was the property I thought I was booking will stay there if I’m ever up there again. We have a service dog and first they said we couldn’t stay there I told them it was the law and the girl said she had to call owner/manager which she did and was told I had to show rabies card, called vet got card so they finally let us have the room after a half hour of going back and forth. Mind you the whole hotel had maybe 5 cars outside it basically empty it had no problem trying to not let me have the room. The other thing that happened was we got there a little after 2 after driving 400 plus miles and they wouldn’t let us in the room come back at 2:55. Asked the girl about rooms she said they were all ready but it was policy. Finally all that was settled room and property were ok. The girl had to be new so none of this is on her but management needs to get there act together as far as customer service goes. The last thing. The next day when I checked out and was packing the car the attendant came running up to me because he saw the dog on the cameras got on me why I had a dog there evidently they don’t communicate too well. I would give it 2 stars only because the property was nice and location to casino was superb. PS they’re idea of a breakfast needs a lot of work for paying a premium to stay I could have gone next door to best western and at
Mark
Stayed 1 night in Apr 2024