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Reviews of Best Western Asheville Blue Ridge Parkway

2.5 out of 5
Best Western Asheville Blue Ridge Parkway
501 Tunnel Rd, Asheville, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 578 out of 1015 reviews" "
Rating 8 - Good. 299 out of 1015 reviews" "
Rating 6 - Okay. 73 out of 1015 reviews" "
Rating 4 - Poor. 33 out of 1015 reviews" "
Rating 2 - Terrible. 32 out of 1015 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised at how well maintained this property is. It is very clean, safe and the staff has been so nice and accommodating.
Stayed 2 nights in May 2024

10/10 Excellent

Dusty

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly, $20 pet fee is incredible! Breakfast was delicious and the room was clean and quiet.
Stayed 1 night in May 2024

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast options that are included in our stay. Thank you!!
Stayed 1 night in May 2024

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Use of indoor pool
Stayed 2 nights in May 2024

2/10 Terrible

Frederick, Niles

Traveled with partner
The people in the room next to us were loud and obnoxious ALL nite, until they finally fell asleep at 4:30 AM
Stayed 1 night in May 2024
Response from Dylan M, AGM on May 20, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to freeway and close to Berea College.
Stayed 1 night in May 2024
Response from Dylan M, AGM on May 21, 2024
Thank you for staying at Best Western of Asheville. We are so glad that you enjoyed your stay with us. We look forward to welcoming you back and providing you the best quality!

8/10 Good

Gilbert, Montverde

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Best Western on May 14, 2024
Thank you for staying at Best Western of Asheville. We are so glad that you enjoyed your stay with us. We look forward to welcoming you back and providing you the best quality!

10/10 Excellent

Charlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area felt safe. It wasn’t quiet though because it is right next to a highway that stays pretty busy until late.
Stayed 1 night in May 2024
Response from Best Western on May 14, 2024
Thank you for staying at Best Western of Asheville. We are so glad that you enjoyed your stay with us. We look forward to welcoming you back and providing you the best quality!

8/10 Good

Jianhua

Liked: Cleanliness, staff & service, property conditions & facilities
I like to stay in this hotel next time.
Stayed 1 night in Apr 2024
Response from Best Western on May 6, 2024
Thank you for staying at Best Western of Asheville. We are so glad that you enjoyed your stay with us. We look forward to welcoming you back and providing you the best quality in customer service during your next visit to Asheville, North Carolina.

10/10 Excellent

Misti

Traveled with family
Liked: Amenities, property conditions & facilities
We got here late, but the gentleman at the front desk was kind and helpful. It was very easy to get to and in a safe area. The room is clean, smells pleasant and has nice amenities.
Stayed 1 night in May 2024
Response from Best Western on May 6, 2024
Thank you for staying at Best Western of Asheville. We are so glad that you enjoyed your stay with us. We look forward to welcoming you back and providing you the best quality in customer service during your next visit to Asheville, North Carolina.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
This place was great! Would definitely stay there again. Only thing I’d change would be that I wish they had some rooms designated for no pets. I asked and they told me pets are allowed in every room. Not a huge deal, I just don’t like smelling dogs
Stayed 1 night in Apr 2024
Response from Best Western on May 6, 2024
Thank you for staying at Best Western of Asheville. We are so glad that you enjoyed your stay with us. We look forward to welcoming you back and providing you the best quality in customer service during your next visit to Asheville, North Carolina.

4/10 Poor

alexander

Room smelled of smokers
Stayed 1 night in May 2024
Response from Best Western on May 6, 2024
Thank you for staying at Best Western of Asheville. We are very sorry to hear about your experience. We look forward to welcoming you back and providing you the best quality in customer service during your next visit to Asheville, North Carolina.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the Biltmore. Breakfast was amazing! Better than the breakfast I had at a country club in Florida the next day.
Stayed 3 nights in Apr 2024
Response from Best Western on Apr 30, 2024
Thank you for staying at Best Western of Asheville. We are so glad that you enjoyed your stay with us. We look forward to welcoming you back and providing you the best quality!

10/10 Excellent

Kelli

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stop for a night or 2. Front desk employee was so helpful. He recommended a great place we went to on a rainy day called the Marquee.
Stayed 1 night in Apr 2024
Response from Best Western on Apr 30, 2024
Thank you for staying at Best Western of Asheville. We are so glad that you enjoyed your stay with us. We look forward to welcoming you back and providing you the best quality!

10/10 Excellent

Brenda

Traveled with partner
Great place to stay
Stayed 2 nights in Apr 2024
Response from Best Western on Apr 30, 2024
Thank you for staying at Best Western of Asheville. We are so glad that you enjoyed your stay with us. We look forward to welcoming you back and providing you the best quality!

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 1 night in Apr 2024
Response from Best Western on Apr 30, 2024
Thank you for staying at Best Western of Asheville. We are so glad that you enjoyed your stay with us. We look forward to welcoming you back and providing you the best quality!

8/10 Good

Randy

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pet area that was away from the parking area. I also enjoyed not having to traipse through a lobby with a dog and parking in front of the room. Staff was great and very attentive to the customer!
Stayed 2 nights in Apr 2024
Response from Best Western on Apr 30, 2024
Thank you for staying at Best Western of Asheville. We are so glad that you enjoyed your stay with us. We look forward to welcoming you back and providing you the best quality!

10/10 Excellent

Kayla

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Convenient location and proximity to city. Seemingly safe neighborhood. Rooms were clean. Great breakfast options.
Stayed 1 night in Apr 2024
Response from Best Western on Apr 30, 2024
Thank you for staying at Best Western of Asheville. We are so glad that you enjoyed your stay with us. We look forward to welcoming you back and providing you the best quality!

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice two story hotel..very clean and excellent staff
Stayed 1 night in Apr 2024
Response from Best Western on Apr 30, 2024
Thank you for staying at Best Western of Asheville. We are so glad that you enjoyed your stay with us. We look forward to welcoming you back and providing you the best quality!

6/10 Okay

Anna

Traveled with family and small children, Business traveler
It’s was nice
Stayed 1 night in Apr 2024
Response from hazel on Apr 24, 2024
Thank you for staying at Best Western of Asheville. We are so glad that you enjoyed your stay with us. We look forward to welcoming you back and providing you the best quality!

10/10 Excellent

Larry, Norton Shores

Traveled with partner
Liked: Amenities
Clean and attractive property. Friendly staff. Excellent breakfast provided.
Stayed 1 night in Apr 2024
Response from hazel on Apr 24, 2024
Thank you for staying at Best Western of Asheville. We are so glad that you enjoyed your stay with us. We look forward to welcoming you back and providing you the best quality!

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and spacious. The cable tv had a lot of channels including multiple HBO channels. The full breakfast was good and the dining area was kept clean with plenty of seating. Staff were all very friendly. Overall a pleasant and truly affordable stay.
Stayed 2 nights in Apr 2024
Response from hazel on Apr 24, 2024
Thank you for staying at Best Western of Asheville. We are so glad that you enjoyed your stay with us. We look forward to welcoming you back and providing you the best quality!

10/10 Excellent

Denise, Duluth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area. Nice room. Helpful staff
Stayed 1 night in Apr 2024
Response from hazel on Apr 24, 2024
Thank you for staying at Best Western of Asheville. We are so glad that you enjoyed your stay with us. We look forward to welcoming you back and providing you the best quality!

6/10 Okay

Dana, Raleigh

Business traveler
Liked: Cleanliness, staff & service
Good value. Clean. Very good staff. Good breakfast. However the property has little noise insulation and is a little dated. Extremely noisy well past midnight on a Friday night.
Stayed 1 night in Apr 2024
Response from hazel on Apr 24, 2024
Thank you for staying at Best Western of Asheville. We are so glad that you enjoyed your stay with us. We look forward to welcoming you back and providing you the best quality!

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again
Stayed 2 nights in Apr 2024
Response from hazel on Apr 24, 2024
Thank you for staying at Best Western of Asheville. We are so glad that you enjoyed your stay with us. We look forward to welcoming you back and providing you the best quality!

10/10 Excellent

Ruben, Miramar

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely renovated, beds comfortable.
Stayed 3 nights in Apr 2024
Response from hazel on Apr 24, 2024
Thank you for staying at Best Western of Asheville. We are so glad that you enjoyed your stay with us. We look forward to welcoming you back and providing you the best quality!

10/10 Excellent

Morgan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this location are extremely friendly and accommodating. Dillion and Hazel are noteworthy. The rooms are exceptionally clean for a “motel” (outside hallways). The location is convenient as well. No complaints
Stayed 1 night in Apr 2024
Response from Best Western on Apr 11, 2024
Thank you for staying at Best Western of Asheville. We are so glad that you enjoyed your stay with us. We look forward to welcoming you back and providing you the best quality in customer service during your next visit to Asheville, North Carolina.

10/10 Excellent

Christopher

Liked: Amenities
Our stay was very comfortable. The location was convenient for our visit to The Biltmore. The rooms were very clean and well stocked. We were even pleasantly surprised that they offered the indoor pool next door to the guests at this hotel. The kids loved that since it was too cold for an outdoor swim. The staff were very nice and helpful. I have no complaints. The only real thing that could use some improvement is the breakfast. While they do have a big selection the only thing the biscuits, gravy, eggs and sausage wasn’t Great, but there was the waffle maker and plenty of other options. That’s not necessarily a complaint, but more a suggestion for future reference. I would definitely recommend and stay again!
Stayed 2 nights in Apr 2024
Response from Best Western on Apr 9, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Rebecca

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not stay. Received a request via text to check-in. When we arrived there was loud music, dogs barking, doors to rooms open, loitering, smoke/pot smell, absolutely terrible. We were charged for the room even after telling the hotel we would not be staying and never occupied the room. DO NOT use the text checkin prior to arrival until you see the property. Absolutely Awful!
Stayed 1 night in Apr 2024
Response from Dylan M, AGM on Apr 4, 2024
Hello, we are sorry to hear that you did not enjoy your booking/stay. We will take your feedback into consideration most certainly. However, just to clarify;the reason you were charged for the stay is the agreement you entered into when you booked a prepaid non cancellable stay via expedia.com and that your signing of the check in documents have no bearing on the reason in which you were charged. Thank you, have a wonderful day.

10/10 Excellent

Morgan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Dillion provided superior customer service
Stayed 1 night in Apr 2024
Response from Dylan M, AGM on Apr 4, 2024
Thank you so much for you wonderful review.

10/10 Excellent

Christina

Stayed 1 night in Mar 2024
Response from hazel on Apr 24, 2024
Thank you for staying at Best Western of Asheville. We are so glad that you enjoyed your stay with us. We look forward to welcoming you back and providing you the best quality!

10/10 Excellent

Kati

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel very clean and comfortable bed!
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 1, 2024
We greatly appreciate your feedack regarding your previous saty, we are ecstatic that you enjoyed! We hope you have a great day, and thank you for choosing Best Western!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 1, 2024
We greatly appreciate your 5 star review! We that you so much! We hope you have a great day, and thank you for choosing Best Western!

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service
Very disappointed in allowing pets. The very kind staff person let me "smell" 5 rooms in an attempt to find a room with the least offensive dog smell. There should be rooms set aside that never allow pets for those who are allergic or just don't want to be in a room where pets have been on/in the beds or furniture or urinated on rugs.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 28, 2024
Good morning, we are an incluvise property welcoming of pets. We greatly appreciate your 5/5 review.

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The check in time of 3:00 pm is quite rigid. No exceptions. Arrived at 2:00 pm and was informed it would be $25.00 to heck in early, opted to wait. Breakfast had good selecton of items but eggs were ice cold. Told hostess who did not check eggs after being informed of this. We are regular visitors to Asheville area and there are many other overnite accommodations in the area to select from. Overall clean and comfortable place.
Stayed 1 night in Mar 2024
Response from Best Western on Mar 18, 2024
Thank you for staying at Best Western of Asheville. We are so glad that you enjoyed your stay with us. We look forward to welcoming you back and providing you the best quality in customer service during your next visit to Asheville, North Carolina.

10/10 Excellent

Gregory

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough parking during st Patrick day weekend. Friendly staff.
Stayed 1 night in Mar 2024
Response from Dylan M, AGM on Mar 17, 2024
thank you for your review and kind remarks, and yes we were quite full on st patricks weekend. we appreciate you

8/10 Good

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Surprisingly pleasant stay. The room was clean, the staff was helpful, and the breakfast was good. Loved the water immediately going to hot when turned on. Location was just ok.
Stayed 2 nights in Mar 2024
Response from Best Western on Mar 13, 2024
Thank you for staying at Best Western of Asheville. We are so glad that you enjoyed your stay with us. We look forward to welcoming you back and providing you the best quality in customer service during your next visit to Asheville, North Carolina.

10/10 Excellent

Allison

Stayed 3 nights in Mar 2024
Response from Best Western on Apr 2, 2024
Thank you for your perfect rating and taking time to do this review.

10/10 Excellent

Chaiwat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice quiet and clean
Stayed 1 night in Dec 2023
Response from Best Western on Mar 11, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Vincent

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job!
Stayed 1 night in Mar 2024
Response from Best Western on Mar 11, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Best Western on Mar 11, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Idza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love
Stayed 8 nights in Feb 2024
Response from Best Western on Mar 5, 2024
We greatly appreciate your review, and we're very happy you enjoyed your stay! Thank you for taking the time to leave us feedback, we hope to see you again!

10/10 Excellent

Vincent

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 1 night in Mar 2024
Response from Malaysia-Front Desk on Mar 5, 2024
Thank you for staying at Best Western of Asheville. We are so glad that you enjoyed your stay with us. We look forward to welcoming you back and providing you the best quality in customer service, have a great day!

2/10 Terrible

Sean

Stayed 2 nights in Feb 2024
Response from Best Western on Feb 28, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Best Western on Feb 28, 2024
Thank you for staying at Best Western of Asheville. We are so glad that you enjoyed your stay with us. We look forward to welcoming you back and providing you the best quality in customer service during your next visit to Asheville, North Carolina.

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight trip
Would stay again. Good breakfast, good staff, clean place
Stayed 1 night in Feb 2024
Response from Best Western on Feb 28, 2024
Thank you for staying at Best Western of Asheville. We are so glad that you enjoyed your stay with us. We look forward to welcoming you back and providing you the best quality in customer service during your next visit to Asheville, North Carolina.

10/10 Excellent

Karl

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price - very roomy, very convenient location for my needs
Stayed 1 night in Feb 2024
Response from Dylan M, AGM on Feb 22, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jessica

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, large area for dogs
Response from Dylan M, AGM on Feb 22, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Clyde

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thumbs up
Stayed 1 night in Feb 2024
Response from Dylan M, AGM on Feb 22, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Tracy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and just what we needed for our overnight stay.
Stayed 1 night in Feb 2024
Response from Best Western on Feb 19, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.