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Reviews of Motel 6 Atascadero, CA

2 out of 5
Motel 6 Atascadero, CA
9400 El Camino Real, Atascadero, CA

Reviews

5.8
Rating 10 - Excellent. 224 out of 1000 reviews" "
Rating 8 - Good. 157 out of 1000 reviews" "
Rating 6 - Okay. 151 out of 1000 reviews" "
Rating 4 - Poor. 162 out of 1000 reviews" "
Rating 2 - Terrible. 306 out of 1000 reviews" "

5.8/10

Cleanliness

7.0/10

Staff & service

4.8/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Louis

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They put us in a room in the far back of the property. The rooms were falling apart. There was roaches silverfish in the room it was not good. I don't know if it was because it was an Expedia booking, Or just the way they do it. I was very disappointed with the room. We actually thought of going to a different motel instead of staying the second night. I was thinking of getting my money back, but I just wanted to get out of there.
Stayed 2 nights in Apr 2024

6/10 Okay

Karl

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rented 2 rooms reserved months earlier and they were far apart. Otherwise staff friendly.
Stayed 1 night in Apr 2024

4/10 Poor

Carolyn

Traveled with group
Disliked: Amenities, property conditions & facilities
No door to the bathroom
Stayed 2 nights in Apr 2024

2/10 Terrible

Samantha

Disliked: Property conditions & facilities
The hotel is located right on an intersection a very busy one. The exterior smells and there is no ac in the room. The beds are super soft and not supportive. I went in and turned around immediately and stayed elsewhere. I do not recommend it at all.
Stayed 3 nights in Apr 2024
Response from ANGEL G on Apr 27, 2024
Thank you for taking the time to share your experience of your recent visit. I was truly sorry to hear of the disappointment during your stay. Please rest assured that these issues are a rare occurrence and have been addressed with our management team.

6/10 Okay

Cathy, Los Angeles

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
It was inexpensive and convenient. The floor was filthy, tho, and the shower was sort of a disaster, leaking water all over - did clean the floor tho.
Stayed 2 nights in Apr 2024
Response from ANGEL G on Apr 26, 2024
Thank you for taking the time to share your experience with us. Your feedback is integral to our ability to continue to improve our service.

2/10 Terrible

Aminta

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Rebecca

There were men drinking, talking loudly, and playing loud music just below the window of my room. I called the desk and was told this was a recurring issue. They finally stopped after 11:30 pm.
Stayed 1 night in Apr 2024
Response from ANGEL G on Apr 19, 2024
Thank you for taking the time to share your feedback and bringing your observations to our attention. I will make sure to share them with our team. If there is anything I may assist with, do not hesitate to contact me. I would like to be your main point of contact moving forwa

8/10 Good

Debra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be nice if the room had an extra blanket the chilly nights. Other than that, everything was as expected.
Stayed 1 night in Apr 2024
Response from ANGEL G on Apr 8, 2024
We look forward to welcoming you back soon. If there’s anything we can do for you ahead of your next visit, do feel free to let us know.

6/10 Okay

Brian

Stayed 1 night in Mar 2024
Response from ANGEL G on Apr 23, 2024
Thank you for taking the time to share your experience with us. I am very disappointed to hear that you, as a regular guest, did not find your stay enjoyable.

10/10 Excellent

Breanna, Des Moines

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy working the front desk was very helpful, there issues with our room and he switched us to a different one right away … he even gave my a bottle off water when I didn’t have cash for the vending machine. His name was Kevin
Stayed 1 night in Mar 2024
Response from Nancy Y. on Apr 3, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Jovis, Point Richmond

Business traveler, Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I need Refund this was not worth any amount of money better off sleeping in the car.
Stayed 1 night in Mar 2024
Response from Nancy Y. on Apr 3, 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

8/10 Good

leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 27, 2024
Hi Traveler,Thank you for positively rating your stay!!Maz K.#Team6

2/10 Terrible

Mikaela

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty no smoke alarm no tv channels dirty towels bathroom lights not working and dirty
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 27, 2024
Hi Mikaela,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Scott

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 2 nights in Feb 2024
Response from GM on Mar 13, 2024
I would like to sincerely thank you for sharing your feedback. I do hope that we will have the opportunity to welcome you again in the near future.

2/10 Terrible

Raymond

Stayed 3 nights in Feb 2024
Response from ANGEL G on Apr 8, 2024
Thank you for taking the time to share your experience with us. I am very disappointed to hear that you, as a regular guest, did not find your stay enjoyable.I would like to apologize on behalf of some of our associates that you felt that way; I can assure you this was not our intention. Our team is usually praised for their professionalism, friendliness, and attentiveness.

6/10 Okay

jacinta

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Wish there was a microwave at least in the room
Stayed 2 nights in Feb 2024
Response from GM on Feb 19, 2024
We are appreciative of your comments, which assists us greatly in improving our services. Thank you for staying with us.

2/10 Terrible

maribel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No heater. Was super cold
Stayed 1 night in Feb 2024
Response from GM on Feb 13, 2024
The feedback you have provided gives us the opportunity to continually improve our service and is appreciated.

2/10 Terrible

Stacy, Parkfield

Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Heater didn't work. 30degrees that night.Leaky shower so loud couldn't sleep. Leak caused wet flooded floor in Bathroom.Construction very loud all day.
Stayed 2 nights in Feb 2024
Response from GM on Feb 15, 2024
We are appreciative of your comments, which assists us greatly in improving our services.

4/10 Poor

melanie

Disliked: Property conditions & facilities
No hot water on my second day. Cold showers on a cold day are not fun.
Stayed 2 nights in Feb 2024
Response from GM on Feb 13, 2024
Thank you for providing feedback. We are appreciative of your comments, which assists us greatly in improving our services.

6/10 Okay

Mary

Disliked: Cleanliness
No it was ok the front office were very polite So far it's good
Stayed 1 night in Feb 2024
Response from GM on Feb 13, 2024
Thank you for taking the time to share your experience with us. And thank you for the kind words of recognition regarding our service.

8/10 Good

Aubrey

toilet had a leak so it flushed all night. and the wall turnoff valve was also broken so this problem has been there a long time. I was also given a room very hard to get too. and vacant rooms were all over the place.
Stayed 1 night in Jan 2024
Response from GM on Feb 13, 2024
Thank you for taking the time to share your feedback and bringing your observations to our attention. And thank you for your recent stay.

6/10 Okay

Nicholas

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from GM on Feb 13, 2024
We appreciate your feedback. Thank you for staying with us.

2/10 Terrible

Rigoberto

Stayed 2 nights in Jan 2024
Response from GM on Feb 19, 2024
Thank you for your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations.

6/10 Okay

Naomi

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No water pressure, no heater
Stayed 6 nights in Jan 2024
Response from Nancy Y. on Jan 24, 2024
Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

4/10 Poor

Naomi

Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No heaters and it’s freezing and rooms very dirty even after the maid service
Stayed 1 night in Jan 2024
Response from Nancy Y. on Jan 24, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Francis

Disliked: Cleanliness, property conditions & facilities, room comfort
Cold shoulder
Check in was fine. But as the temperature dropped I noticed the heater did not work. Changed rooms. Still no heat. Talked with three people at the desk and heard different stories. We will drop off a portable. Nothing. Froze my butt off.
Stayed 1 night in Jan 2024
Response from Nancy Y. on Jan 24, 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

6/10 Okay

Naomi

Disliked: Cleanliness
Stayed 5 nights in Dec 2023
Response from GM on Feb 13, 2024
We appreciate the feedback.

8/10 Good

Patrice

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from GM on Feb 13, 2024
Your feedback is integral to our ability to continue to improve our service. Thank you for your time and come visit us again soon!

6/10 Okay

Patrick

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Stayed 4 nights in Dec 2023
Response from GM on Feb 13, 2024
We appreciate your feedback.

6/10 Okay

Kimberly

Liked: Staff & service
Better than nothing
Person with loud dog next door. Curtain was broken and just didn’t feel safe. No rooms on 1st floor available.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 9, 2024
Hi KimberlyThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

2/10 Terrible

Abel

Disliked: Property conditions & facilities
No heater
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on Jan 9, 2024
Hi Abel,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Rob

Liked: Cleanliness, staff & service
Staff was great. Room was adequate and met my needs. My first room had no power, no lights.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 26, 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

10/10 Excellent

Jose

Business traveler
Liked: Amenities
Great area
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 21, 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

2/10 Terrible

Genevive Ayok

Traveled with family
Disliked: Property conditions & facilities
Small room. It was cold and asked front desk regarding the heat told us they will bring portable heater for the two rooms that we booked but until we checked out no one came to deliver the heater. None of us slept because it was cold and they do not even have the comforter in the room. All of us had headache the next day. Such an unpleasant stay. I mentioned it to the girl the next day when we checked out but she just ignored me and just said you are good to go.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Dec 13, 2023
Hi Genevive Ayok,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Luis Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio
Stayed 2 nights in Nov 2023
Response from Nancy Y. on Dec 5, 2023
Thank you for the perfect rating!!Nancy Y.#Team6

2/10 Terrible

Rickard

Disliked: Staff & service, property conditions & facilities
There was no toilet paper in the room. The heater did not work because the thermostat did not have a face; only the innards were visible. The toilet seat was extremely loose. The bathroom door latch plate was hanging loose from the bottom screw. I stopped by the office to report the room condition only to be told there was not heat in any of the rooms because the building's heater was broken. The OAT was 25deg F this morning
Stayed 1 night in Nov 2023
Response from Nancy Y. on Dec 5, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Gloria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They had bedbugs and when I went to go tell them no one was there and when I brought it up at checkout the lady was like why didn’t you come in here and tell the person who was on duty and I said because I came and ring the little bell like it said and no one came so my sister and I had to sleep in my car.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 29, 2023
Hi Gloria,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

10/10 Excellent

Russell, Pomona

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The thermostat in room 108 was broken.
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on Nov 29, 2023
Hi Russell,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

2/10 Terrible

Carl

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Do better!!!
Roof working being done and no tv (an amenity) heater doesn’t work (an amenity) Shower drain cover loose(safety issue) hole in bathroom door lock on exterior of bathroom door can be locked In(unsafe)
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 21, 2023
Hi Carl,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

4/10 Poor

Jeff

Disliked: Cleanliness, amenities, property conditions & facilities
The night staff was very helpful, the room was over priced, it was dirty, no wash clothes, no coffee, I could see light through the door where someone had kicked it open, but I was thankful to get a room.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 21, 2023
Hi Jeff,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Gary

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

4/10 Poor

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Now I remember why I stoppedgoing to 6s years back
No bath towel, no water cups, no heat, holes in the sheets, curtain stapled up, no ice bucket, crappy bed...
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on Nov 21, 2023
Hi Robert,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Katrina

Traveled with family
Disliked: Cleanliness, staff & service, amenities
I travel. A lot. Suffice it to say Ive stayed in all types of housing around the world. And this was one of the worst stays I have ever had, primarily because of the way the staff treated my elderly parents. I got to the motel early, as this was a special trip for my parents, and I wanted to make sure everything was adequate. The room was a little cold (found out later the heat did not work) and so I asked for an extra blanket for my parents. They gave me one, and I put it in their room. An hour later, it was missing. I went and asked for another, and was told it would be put in their room. We went out, and when we got back at 10 pm--no blanket. Went to the front desk again, asked for a blanket, was told there would be one brought to their room. 1 AM, still no blanket, and no heat. My mom, freezing and in tears, was ringing the bell at the front desk to no avail. My dad had to go and knock loudly on the "Employees Only" door, to finally get a blanket. Because of the stress and the cold, my father had a COPD attack, and almost had to be hospitalized. The staff was uncaring and unresponsive, and I will never go to this motel again.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 21, 2023
Hi Katrina,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Lisa

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Markus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Joel

Stayed 1 night in Oct 2023

6/10 Okay

Susan

Traveled with family
Stayed 1 night in Oct 2023