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Reviews of Sudima Auckland Airport

4.5 out of 5
Sudima Auckland Airport
18 Airpark Drive, Auckland

Reviews

8.8

Excellent

Rating 10 - Excellent. 555 out of 1008 reviews" "
Rating 8 - Good. 334 out of 1008 reviews" "
Rating 6 - Okay. 69 out of 1008 reviews" "
Rating 4 - Poor. 24 out of 1008 reviews" "
Rating 2 - Terrible. 26 out of 1008 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport. Reasonable price. Breakfast available so we didn’t have to buy breakfast foods while travelling - very convenient. Blackout curtains in room so we slept well. Comfortable beds - impressive pillow menu. Best hot chocolate from the barista. Great breakfast options. Easy and lots of car parking available. Bus transfers to Airport available. Staff were so helpful and friendly. Amazing cocktails. But what I loved the most was they have a little sanitary kit for women (pad, liner, 2 tampons) in the room including a little bag which I thought was perfectly considerate. Thank you Sudima, we’d stay again for sure.
Stayed 1 night in Apr 2024

10/10 Excellent

Wee Ping, Jimmy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only setback is far from airport or shopping malls.
Stayed 1 night in Apr 2024
Response from Keiko on Apr 25, 2024
Kia Ora Jimmy, Thank you for your feedback. Your comments are greatly appreciated, and we value your opinion.To help us improve our service and help future guests, we kindly request to take a moment to leave us a post stay review.Thank you for your time and for staying with us.Regards,Keiko KanekoDuty Manager

10/10 Excellent

Guillermo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel .
Stayed 1 night in Feb 2024

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. Close to the airport and shopping and very clean. I’ll be back again
Stayed 1 night in Apr 2024

6/10 Okay

Joelyne

Property was acceptable but location for services very poor ( although convenient to airport vis yellow bus) No ability or options for lighter snacks in afternoon - room service limited and very pricey) Breakfast buffet quite ordinary and no replenishment of items even though I came down well within time.
Stayed 1 night in Apr 2024
Response from Dharam Shah on Apr 21, 2024
Kia Ora Joelyne, Thank you for sharing your experience in regard to your recent stay at Sudima Auckland Airport Hotel. We look forward to welcoming you back to the hotel. Warm Regards Dharam ShahHotel Operations Manager

10/10 Excellent

Melinda

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great for a quick overnight between transiting flights
Stayed 1 night in Apr 2024
Response from Keiko Kaneko on Apr 14, 2024
Kia Ora Melinda, Thank you for your feedback. Your comments are greatly appreciated, and we value your opinion.To help us improve our service and help future guests, we kindly request to take a moment to leave us a post stay review.Thank you for your time and for staying with us.Ngā mihi nuiKeiko KanekoDuty Manager

10/10 Excellent

Farida

Stayed 1 night in Apr 2024
Response from Dharam Shah on Apr 14, 2024
Kia Ora Farida, Thank you for your awesome review. We look forward to welcoming you back soon. Warm RegardsDharam ShahHotel Operations Manager

10/10 Excellent

Dean

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport if staying before or after travel. Good parking and has onsite dining.
Stayed 1 night in Apr 2024
Response from Dharam Shah on Apr 9, 2024
Kia Ora Dean, Thank you for taking the time to leave your feedback following your recent stay with us at Sudima Auckland Airport Hotel. It's great that you found our location convenient. We look forward to welcoming you back to the hotel soon. Warm RegardsDharam ShahHotel Operations Manager

4/10 Poor

Richard

Stayed 1 night in Apr 2024

10/10 Excellent

Fatu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Mar 2024
Response from Dharam Shah on Apr 1, 2024
Kia Ora Fatu, Thank you for taking the time to share your experience and providing us with a fantastic rating. We look forward to welcoming you back shall you return to our beautiful city. Warm RegardsHotel Operations Manager

10/10 Excellent

Madhuri

Stayed 1 night in Mar 2024
Response from Dharam Shah on Apr 21, 2024
Kia Ora Madhuri, Thank you for your wonderful rating, see you soon on your next visit. Warm Regards,Dharam ShahHotel Operations Manager

8/10 Good

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport but nothing else in vicinity without transport.
Stayed 1 night in Mar 2024
Response from Dharam Shah on Apr 1, 2024
Kia Ora Tania, Thank you for your rating and great that you found our location convenient, see you on your next visit. Warm RegardsHotel Operations ManagerDharam Shah

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heated pool was a highlight for our boys.
Stayed 2 nights in Mar 2024
Response from Dharam Shah on Apr 1, 2024
Kia Ora Maria, Thank you for your review! I am glad to see that you enjoyed our indoor heated pool. I hope to see you again in near future. Warm RegardsHotel Operations ManagerDharam Shah

10/10 Excellent

Magnifique

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place staff are so Amazing
Stayed 2 nights in Mar 2024
Response from Dharam Shah on Apr 1, 2024
Kia Ora Magnifique, Thank you for taking the time to share your experience and providing us with a fantastic rating. It is always satisfying to read such positive comments about our hotel and the team. We look forward to welcoming you back to hotel soon. Warm RegardsDharam ShahHotel Operations Manager

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Robot service is adorable. Love the technology. Love the indoor pool. Love the bathroom.
Stayed 2 nights in Mar 2024
Response from Dharam Shah on Apr 1, 2024
Kia Ora Theresa, We love receiving positive feedback as we all take great pride in the exceptional service we deliver. I am delighted to hear that you enjoyed our hotel, especially our adorable Bella Bots (Robot) and friendly staff. We look forward to welcoming you back to the hotel soon. Warm RegardsHotel Operations ManagerDharam Shah

10/10 Excellent

Minal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay. Industrial area is not fun to walk around.
Stayed 1 night in Mar 2024
Response from Dharam Shah on Apr 1, 2024
Kia Ora Minal, Thank you for your wonderful rating. We look forward to welcoming you back on your next visit. Warm RegardsDharam ShahHotel Operations Manager

8/10 Good

GORDON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was comfortable and met my standards for a enjoyable stay'
Stayed 1 night in Mar 2024
Response from Dharam Shah on Apr 1, 2024
Kia Ora Gordon, Thank you for your fantastic rating, see you soon on your next visit.Warm RegardsDharam ShahHotel Operations Manager

10/10 Excellent

Karen

Stayed 1 night in Mar 2024
Response from Dharam Shah on Apr 14, 2024
Kia Ora Karen, Thank you for your fantastic rating, we look forward to welcoming you again.Warm RegardsDharam ShahHotel Operations Manager

10/10 Excellent

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely dining. Comfortable room. Fresh milk on offer for tea made in hotel room
Stayed 1 night in Mar 2024
Response from Dharam Shah on Mar 19, 2024
Kia Ora Henry, Thank you for taking the time to share your experience and providing us with a fantastic rating. It is always satisfying to read such positive comments about our hotel and the team. We look forward to welcoming you back in future. Warm RegardsHotel Operations ManagerDharam Shah

8/10 Good

Marie-France

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dharam Shah on Mar 19, 2024
Kia Ora Marie- France, Thank you for your wonderful rating, see you on your next visit. Warm RegardsDharam ShahHotel Operations Manager

10/10 Excellent

Minal

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely people 😊
Stayed 3 nights in Mar 2024
Response from Dharam Shah on Mar 19, 2024
Kia Ora Minal, Thank you for taking the time to leave your feedback following your recent stay with us at Sudima Auckland Airport Hotel. I am glad to see you found our staff helpful.We look forward to welcoming you back to the hotel soon. Warm RegardsDharam ShahHotel Operations Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to International terminal
Stayed 1 night in Feb 2024
Response from Dharam Shah on Mar 19, 2024
Kia Ora James, Thank you for your rating and great that you found our location convenient, see you on your next visit. Warm RegardsDharam ShahHotel Operations Manager

10/10 Excellent

Delsa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was conveniently located close to the airport with excellent service, great wifi, delicious breakfast and very clean, well-maintained facilities.
Stayed 4 nights in Mar 2024
Response from Dharam Shah on Mar 19, 2024
Kia Ora Delsa, Thank you for your wonderful review & sharing your positive experience! We're delighted to hear that you had a perfect stay at our hotel. It's great to know that you found our location convenient and that you enjoyed our breakfast. Our staff takes pride in providing friendly and helpful service, so we're glad to hear that they contributed to your positive experience. We appreciate your kind words and look forward to welcoming you back on your next visit. Warm RegardsDharam ShahHotel Operations Manager

8/10 Good

Viv

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dharam Shah on Mar 19, 2024
Kia Ora Viv,Thank you for your wonderful rating, see you on your next visit. Warm RegardsDharam ShahHotel Operations Manager

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dharam Shah on Mar 19, 2024
Kia Ora Sophia, Thank you for your fantastic rating, see you on your next visit. Warm RegardsDharam ShahHotel Operations Manager

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and serviced daily. The location was so convenient. Dinner was spectacular but breakfast was disappointing. Cold, over cooked, tasteless. We spoke to management and they listened and refunded our breakfast. Would stay there again as staff are friendly.
Stayed 3 nights in Mar 2024
Response from Roma Patel on Mar 20, 2024
Kia Ora Donna,Thank you for your review! I am glad to see that our staff was able to provide you with the required assistance. We look forward to seeing you again. Warm Regards,Roma PatelHotel Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Roma Patel on Mar 20, 2024
Kia Ora John,Thank you for the amazing rating. We look forward to welcoming you again in the future.Warm Regards,Roma PatelHotel Manager

6/10 Okay

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
A functional place to stay for travellers. The room was quiet and had nice beds and pillows. The fridge didn’t work so was prompted to call for milk for tea or coffee which was a bit of a pain. Easy parking.
Stayed 1 night in Mar 2024
Response from Dharam Shah on Mar 19, 2024
Kia Ora Liz, Thank you for sharing your positive experience! We're thrilled you enjoyed our quiet room and comfy beds. Did you get a chance to speak with one of our team members about the fridge we do provide fresh Milk on demand. Let us know the next time you stay with us and we will keep fresh milk in the fridge for you. Warm RegardsDharam ShahHotel Operations Manager

8/10 Good

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities and overall building condition. Could have a couple of more affordable dining menu options available- either in room or as a Bar Snack.
Stayed 1 night in Mar 2024
Response from Roma Patel on Mar 20, 2024
Kia Ora Karl,Thank you for the amazing rating. We look forward to welcoming you again in the future.Warm Regards,Roma PatelHotel Manager

6/10 Okay

Rex

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not a very friendly hotel.
Stayed 1 night in Feb 2024
Response from Dharam Shah on Mar 19, 2024
Kia Ora Rex, Thank you for taking the time to share your review with us. We appreciate your valuable feedback. Warm RegardsDharam ShahHotel Operations Manager

10/10 Excellent

Bre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced, clean room, and great location.
Stayed 1 night in Mar 2024
Response from Roma Patel on Mar 20, 2024
Kia Ora BreThank you for the amazing rating. We look forward to welcoming you again in the future.Warm Regards,Roma PatelHotel Manager

10/10 Excellent

Takehito

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Roma Patel on Mar 20, 2024
Kia Ora TakehitoThank you for your wonderful rating. We are thrilled that you loved your stay with us at Sudima Auckland Airport. We look forward to welcoming you again in the future.Warm Regards,Roma PatelHotel Manager

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Roma Patel on Mar 19, 2024
Kia OraThank you for the amazing rating. We look forward to welcoming you again in the future.Warm Regards,Roma PatelHotel Manager

10/10 Excellent

Catherine

Stayed 1 night in Feb 2024
Response from Dharam Shah on Mar 20, 2024
Kia Ora Catherine, Thank you for your review! I am glad to see that your stay with Sudima Auckland Airport was comfortable. Warm RegardsDharam ShahHotel Operations Manager

10/10 Excellent

Allyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always lovely staying at Sudima Hotels.
Stayed 1 night in Feb 2024
Response from Dharam Shah on Feb 26, 2024
Kia Ora Allyssa, Thank you for taking the time to share your experience and providing us with a fantastic rating. It is always satisfying to read such positive comments about our hotel and the team. We look forward to welcoming you back to the hotel soon. Warm RegardsDharam ShahHotel Operations Manager

10/10 Excellent

Lisa-Marie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for overnight when travelling thru Auckland
Stayed 1 night in Feb 2024
Response from Dharam Shah on Feb 26, 2024
Kia Ora Lisa- Marie, Thank you for taking the time to share your experience and providing us with a fantastic rating. It is always satisfying to read such positive comments about our hotel and the team. We look forward to welcoming you back to the hotel soon . Warm RegardsDharam ShahHotel Operations Manager

8/10 Good

Sylvie, Anjou

Liked: Cleanliness, staff & service, property conditions & facilities
Very small rooms and no desk to work
Stayed 1 night in Feb 2024
Response from Dharam Shah on Feb 26, 2024
Kia Ora Sylvie, Thank you for taking the time in offering your feedback on your recent stay with us at Sudima Auckland Airport Hotel. Did you get a chance to speak to one of our friendly staff members as we do provide rooms with a desk on request. Let me know next time you stay with us, would upgrade you to one of the rooms with desk. Warm RegardsDharam ShahHotel Operations Manager

10/10 Excellent

Randy

Stayed 1 night in Feb 2024
Response from Dharam Shah on Mar 20, 2024
Kia Ora Randy, Thank you for taking the time and providing us with a fantastic rating. We look forward to welcoming you back in future. Warm RegardsDharam ShahHotel Operations Manager

10/10 Excellent

MIchael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, good restaurant, friendly and helpful staff.
Stayed 1 night in Feb 2024
Response from Roma Patel on Feb 20, 2024
Kia Ora Michael,Thank you for the amazing rating. We look forward to welcoming you again in the future.Warm Regards,Roma PatelHotel Manager

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sudiuma hotel was fine, good easy parking. Rooms were good, good linen and if you like a firm bed this is your place.
Stayed 1 night in Feb 2024
Response from Roma Patel on Feb 20, 2024
Kia Ora Karen,Thank you for the amazing rating. We look forward to welcoming you again in the future.Warm Regards,Roma PatelHotel Manager

8/10 Good

Lahnz

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Dharam Shah on Feb 26, 2024
Kia Ora Lahnz, Thank you for your wonderful rating, see you on your next visit. Warm RegardsDharam ShahHotel Operations Manager

10/10 Excellent

Arana

Stayed 1 night in Feb 2024
Response from Dharam Shah on Mar 20, 2024
Kia Arana, Thank you for your wonderful rating, see you soon on your next visit.Warm RegardsDharam ShahHotel Operations Manager

8/10 Good

Jo

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy to most things
Stayed 1 night in Feb 2024
Response from Roma Patel on Feb 20, 2024
Kia Ora JoThank you for the amazing rating. We look forward to welcoming you again in the future.Warm Regards,Roma PatelHotel Manager

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dharam Shah on Feb 13, 2024
Kia Ora Rebecca, Thank you for sharing your fantastic rating. See you soon on your next visit. Warm RegardsDharam ShahHotel Operations Manager

10/10 Excellent

Sylvia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was impeccably clean and had all the amenities we could possibly need including excellent quality toiletry products (shampoo, body wash etc.) in large dispensers, thereby reducing waste (no small single-use plastic bottles). Staff at the front desk and on-site restaurant were very helpful, and the Continental breakfast was of high quality, plentiful and with good variety. The robo-servers were a great conversation piece - and they actually do function quite well.
Stayed 1 night in Feb 2024
Response from Dharam Shah on Feb 13, 2024
Kia Ora Sylvia, Thank you for your wonderful review & sharing your positive experience! We're delighted to hear that you had a perfect stay at our hotel. It's great to know that your room was clean and that you enjoyed our breakfast. Our staff takes pride in providing friendly and helpful service, so we're glad to hear that they contributed to your positive experience. We appreciate your kind words and look forward to welcoming you back on your next visit. Warm RegardsDharam ShahHotel Operations Manager

8/10 Good

Mel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Dharam Shah on Feb 13, 2024
Kia Ora Rebecca, Thank you for sharing your fantastic rating. See you soon on your next visit. Warm RegardsDharam ShahHotel Operations Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was clean,would stay here again
Stayed 2 nights in Feb 2024
Response from Dharam Shah on Feb 13, 2024
Kia Ora Mary, Thank you for sharing your valuable experience at Sudima Auckland Airport Hotel. I am glad to hear your stay was comfortable. We wish to welcome you back soon. Warm Regards Dharam ShahHotel Operations Manager

6/10 Okay

Inderjit

Traveled with partner
Expected more
Stayed 1 night in Feb 2024
Response from Dharam Shah on Feb 13, 2024
Kia Ora Inderjit, Thank you for your wonderful rating. See you soon on your next visit.Warm RegardsDharam ShahHotel Operations Manager

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dharam Shah on Feb 13, 2024
Kia Ora Rebecca, Thank you for sharing your fantastic rating. See you soon on your next visit. Warm RegardsDharam ShahHotel Operations Manager

8/10 Good

Nadia

Stayed 1 night in Feb 2024
Response from Dharam Shah on Mar 20, 2024
Kia Ora Nadia, Thank you for taking the time and providing us with a fantastic rating. We look forward to welcoming you back in future. Warm RegardsDharam ShahHotel Operations Manager