Restaurant

Reviews of DoubleTree by Hilton Hotel Austin Northwest Arboretum

4 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 408 out of 1000 reviews" "
Rating 8 - Good. 269 out of 1000 reviews" "
Rating 6 - Okay. 141 out of 1000 reviews" "
Rating 4 - Poor. 92 out of 1000 reviews" "
Rating 2 - Terrible. 90 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Daniel

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I did not like anything about this property my room had no a/c it was hot the whole time, my bathtub was clogged, the tv did not work and telephone neither. It said we had free breakfast and we got charged this experience has been awful so far and I would’ve rather stay at motel 8 because this hotel disappointed so much.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 22, 2024
Daniel, it's regrettable to learn that your recent experience did not live up to your expectations. We apologize for the inconvenience caused due to the room temperature and issues with amenities, as well as any misunderstanding regarding breakfast charges. Please know that our team members always strive to provide quality service to all our guests. We truly value your feedback, and will ensure to use it as a tool for enhancing our guest experience. We hope you would consider giving us another chance in the future to provide the service you expected.

6/10 Okay

Michael

Business traveler
Disliked: Staff & service
the staff was not courteous the patrons appeared to be from some type of government type stay program they were unkept in appearance, and made me feel unsafe ... i would not stay there again I woke up at 530 in the morning and my bathroom smelled like burning marijuana. at checkout i saw a bus that looked like a government program transport. not a safe place to stay
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 19, 2024
Michael, we appreciate your feedback following your recent stay. It's disappointing to hear that aspects of your visit did not meet your expectations. We apologize for any discomfort felt regarding the demeanor of other guests. Safety and comfort are our top priorities, and we're concerned that your experience did not align with these principles. We're also sorry about the early morning disruption caused by an unpleasant smell in your room. Please know that we are taking these matters seriously and will review your comments carefully to ensure we provide the best possible service. Despite the issues you encountered this time, we hope you will consider giving us another chance in the future.

4/10 Poor

Sofia

Liked: Cleanliness
On one night of our stay 9 vehicles were broken into. Zero accountability.
Stayed 2 nights in Apr 2024

10/10 Excellent

yogeshkumar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Yogeshkumar, thank you for your outstanding comments about the DoubleTree by Hilton Austin Northwest Arboretum. It's wonderful to hear you found our team members' customer service to be excellent. Please visit us again soon!

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the ease of check in and check out. I liked the coffee bar and flavored waters that were free to guests, as well as the items that were for sale. The room was clean, quiet and comfortable. The pool cleaning equipment was strewn about the afternoon we spent at the pool and the pool deck could use some updating,… However, it was quiet and secluded and made for a pleasant afternoon.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Jessica, it's terrific to know that your stay at DoubleTree by Hilton Austin Northwest Arboretum was pleasant, with highlights being our seamless check-in, complimentary beverages, and serene pool area. We appreciate your insight into the pool deck and pool maintenance circumstances, which will guide our continuous improvements. Ensuring topnotch surroundings for our guests is vital to us. Thank you and we hope to see you again soon.

10/10 Excellent

Vernita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was superb, faculty was very clean and nice. 10 stars ⭐️
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 14, 2024
Vernita, it's wonderful to hear how much you enjoyed your stay at the DoubleTree by Hilton Austin Northwest Arboretum. Your compliments about our team members' excellence and the cleanliness of our facilities are truly appreciated. Thank you for sharing your high recommendation; we're thrilled you had a fantastic experience. Looking forward to your next visit.

10/10 Excellent

Rosa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet area. There’s even a security on guard at night, felt safe when we arrived late from an event.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 12, 2024
Rosa, we're delighted to hear you enjoyed a peaceful visit at DoubleTree by Hilton Austin Northwest Arboretum and appreciated the added security measures. Very much look forward to welcoming you back in the future.

10/10 Excellent

Carol

Business traveler
Liked: Cleanliness, staff & service
Slow service at the bar area
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Carol, it's great to hear you had a positive stay at DoubleTree by Hilton Austin Northwest Arboretum. Regarding the bar service speed, your feedback is truly appreciated. We will certainly look for ways to enhance the efficiency in that area. We hope your next stay with us will exceed all your expectations.

8/10 Good

Esther

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
liked the lobby appearance. didn’t like window facing interior of hotel. You have to pay for outdoor unguarded parking. Breakfast costs $18.00 Staff were cheerful and helpful. Hilton Honors interface is awful. Hotel does not sell any craft beers. The busload of Danes staying there were appalled.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 11, 2024
Esther, it's wonderful to hear you appreciated the aesthetic ambience of the DoubleTree by Hilton Austin Northwest Arboretum lobby and the friendly, supportive nature of our team members. However, we regret that some aspects of your visit didn't completely meet your expectations. We acknowledge your feedback on the window view, parking charges, breakfast cost, and beer selection. We strive to be attentive to every guest's preferences, and your comments help us improve. Regarding the Hilton Honors interface, we recommend reaching out to Hilton Honors customer service for comprehensive assistance. We hope to have the opportunity to serve you better in the future.

6/10 Okay

Charles

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 7, 2024
Charles, a sincere thanks for choosing to stay with us and taking the time to provide your rating on Expedia. We'd appreciate if you could share more about your experience, as it will help us identify what we can do differently and improve for all our guests. We hope to see you again soon for an enhanced overall experience.

6/10 Okay

Ligia

Liked: Cleanliness
Disliked: Property conditions & facilities
So so I’d say. Tub didn’t drain properly and the shower curtain rod was broken or loose. It was concerning that these are visible problems that no one bothered to address and/or ignored. And if it was noted why would it be available for booking. For the amount of stars this place has I would have expected better. When it comes to a hotel a good bed and a functioning bathroom is about the minimum standard you’d expect from Hilton or Hilton member.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
Ligia, thank you for sharing your experiences from your recent stay. We regret to hear about the issues you encountered, particularly pertaining to bathroom functionality. Rest assured, our aim is to ensure a convenient and comfortable environment for our guests, and it seems we fell short during your visit. Your comments will be shared with our maintenance team to ensure these concerns are thoroughly addressed. We hope you'll give us the chance to exceed your expectations in the future.

10/10 Excellent

Charissa

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 21, 2024
Thank you for the excellent rating, Charissa!Our goal is to go above and beyond to ensure our guests have a memorable experience at DoubleTree by Hilton Austin Northwest Arboretum! We look forward to hosting you again soon.

10/10 Excellent

Hugh

Business traveler
Nice staff, clean room!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 30, 2024
Hugh, we are thrilled to learn that you found our team members at DoubleTree by Hilton Austin Northwest Arboretum to be cordial and appreciated our spotless accommodations. We appreciate your feedback and eagerly look forward to your next visit.

2/10 Terrible

Diana

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
There was brown dirt oozing from the tub because housekeeping didn't clean the bathroom from the prior guest. No wash cloths either. Heating unit was so loud we couldn't hear the television over it, so the front desk had to provide a space heater. Certain outlets didn't work properly. There was no notice that guests had to pay for parking. Certain staff members were rude. Put simply, this guest will never return.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 29, 2024
Diana, we truly regret to learn about the difficulties you experienced with cleanliness and maintenance during your stay, these concerns are not reflective of the standard we aim for. We apologize for any misunderstanding regarding the parking services and any interaction which may have felt less than hospitable. Please know that we value your feedback and it will be used as we continually strive to improve our guest experience. We're sincerely disappointed to know you wouldn't consider returning and hope for another opportunity to serve you better.

6/10 Okay

Jose

Having to pay for parking was surprising, definitely caught me off guard
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 21, 2024
Jose, your feedback is most valuable to us. We understand the parking charges may not be expected by all our guests. The details of our amenities are listed on various platforms including Expedia for transparency. We encourage guests to review these before their stay. Thank you for helping us improve our service and we hope to host you again in the future.

6/10 Okay

Jin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Parking is $10/day. This was not clearly disclosed at time of reservation.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Jin, your feedback is much appreciated. We aim to be transparent with all details related to reservations, and it's disappointing to hear about any confusion surrounding parking fees. We will look into how such information is clarified during our booking process. Thank you for choosing to stay with us and providing this valuable insight.

4/10 Poor

Araceli

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Lacks proper supervision. Staff are left unsupported. My toilet was not working and no available supervisor till morning after. There was 1 staff available for breakfast w a full house. Staff there were nice and friendly but w limited resources.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Araceli, it's regrettable to hear your stay didn't live up to expectations. Addressing your concerns about the bathroom facilities, we always strive to resolve such issues promptly. We're also continually working to ensure our team members are well-supported in order to provide the exceptional service we're known for. It's pleasing to hear that our team was friendly. We sincerely appreciate your feedback and we hope to have the opportunity to better serve you in the future.

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
my breakfast was not included in my stay it cost 42.00
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 12, 2024
Paul, it's disappointing to hear that the breakfast pricing did not meet your expectations. We strive to be upfront about all fees, and we appreciate your feedback on the clarity of this aspect. In the future, we hope you'll consider us again and we'd be happy to discuss different booking options to ensure a more satisfying experience.

10/10 Excellent

Frank, McKinney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice reception
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Frank, it's delightful to hear that you appreciated the warm reception at DoubleTree by Hilton Austin Northwest Arboretum. We strive to offer a welcoming and friendly environment. We hope to see you again soon!

10/10 Excellent

Seilin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 11, 2024
Seilin, thank you for rating DoubleTree by Hilton Austin Northwest Arboretum so favorably. It's wonderful to know that you enjoyed your stay and we appreciate your fantastic ratings. We're looking forward to welcoming you back for another excellent experience.

2/10 Terrible

Rigoberto, Chino Hills

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Intentionally the staff didn’t clean our room last day. There was a leak in the bathroom. Parking is not free. There is no room service. We called and they ask us to go to the bar order the food an pick it up. It should be a 2 stars rating hotel.
Stayed 6 nights in Feb 2024
Response from Customer Service on Mar 6, 2024
Rigoberto, we're disappointed to hear about the challenges during your stay, especially concerning room cleanliness and bathroom amenities. Our team is committed to a high standard of service and we appreciate you bringing these points to our attention. It's our goal to assist efficiently in such matters, including food service, allowing guests to enjoy their stay. Your feedback is immensely beneficial as we continue to improve our guest experience. We hope for an opportunity to surpass your expectations in the future.

6/10 Okay

Michael

Business traveler
More of a nickel and dime type stay and location. What would be included at most places was extra or additional.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 27, 2024
Michael, we regret to hear that some aspects of your stay did not fully meet your expectations. We strive to provide excellent amenities within our pricing structure, and we're sorry if this was not clear upon check-in. We appreciate your feedback, as it helps us to improve for future visitors like yourself. We hope to have the opportunity to welcome you back in the future for a more satisfying experience.

10/10 Excellent

Courtney, San Luis Obispo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 28, 2024
Thank you for the wonderful rating, Courtney!It's fantastic you enjoyed your time at DoubleTree by Hilton Austin Northwest Arboretum so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Kael

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 20, 2024
Thanks for the outstanding rating, Kael!We're delighted your time at DoubleTree by Hilton Austin Northwest Arboretum was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

6/10 Okay

Andrew

Liked: Cleanliness, property conditions & facilities
The breakfast was decent, but way understaffed. No plates available, tables needing to be cleaned, etc. The bartender decided to close at 8:45 on a Saturday night. We were on a group trip and wanted a place to hang with the adults. Why even advertise the bar if it’s open from 4-8:45 on a Saturday?
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 20, 2024
Andrew, it seems from your review that you had mixed experiences during your visit. We appreciate your feedback about the breakfast service and note your comment regarding the perceived shortage of plates and cleanliness of the dining area. We're also sorry to hear about your disappointment regarding the bar's early closure, particularly on a weekend. There was an unfortunate incident with a group of guests that necessitated an early closure and we sincerely regret the inconvenience. We'll share your observations with our team members so they can better accommodate our guests' preferences. We hope you'll give us another opportunity to provide you with an improved experience on your next trip.

10/10 Excellent

Nelida

Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Nelida, thank you for your top rating of DoubleTree by Hilton Austin Northwest Arboretum. We're delighted to know you had an excellent stay. We promise to continue delivering the top-notch experience you enjoyed on your next visit.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 8, 2024
Rebecca, it's wonderful to hear you enjoyed your stay at DoubleTree by Hilton Austin Northwest Arboretum. We appreciate your feedback and look forward to your next stay with us.

10/10 Excellent

Courtney, San Luis Obispo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 31, 2023
Courtney, thank you for choosing DoubleTree by Hilton Austin Northwest Arboretum. We're thrilled you enjoyed your stay and we look forward to the opportunity of welcoming you back in the future.

10/10 Excellent

Gay

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 31, 2023
Gay, thank you for your top rating of DoubleTree by Hilton Austin Northwest Arboretum. We're thrilled you had a favorable visit and hope you'll choose us again in the future.

2/10 Terrible

Bianca

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing the restaurant food is bad it taste old and is plain
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 2, 2024
Bianca, we're truly sorry to hear that your dining experience didn't meet your expectations. We're constantly striving to offer fresh, flavorful options to our valued guests and your feedback is vital in helping us improve. We sincerely hope that you'd be open to giving us another chance to make things right.

10/10 Excellent

Rogelio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 27, 2023
Thank you for the fantastic rating, Rogelio!It's outstanding you had such a wonderful experience at DoubleTree by Hilton Austin Northwest Arboretum. We care about the satisfaction of our guests. We can't wait to see you again soon!

2/10 Terrible

Bianca

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The cookies when u arrive are great!
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 26, 2023
Bianca, it's good to hear that you enjoyed our welcoming cookies upon your arrival. We're dedicated to continually improving the overall guest experience. Your feedback is appreciated.

6/10 Okay

Becky W

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 23, 2023
Becky, your feedback by simply rating without leaving a comment doesn't allow us to understand what might have provided you a better experience at our hotel. We encourage open communication in order to serve our guests to the best of our abilities. We're hopeful for another chance to exceed your expectations, should you decide to stay with us again in the future.

10/10 Excellent

Christal

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish I knew ab payed parking though . Overall it’s good
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 20, 2023
Christal, it's great to hear that your overall experience at DoubleTree by Hilton Austin Northwest Arboretum met your expectations. We apologize for any confusion concerning the parking, and we'll ensure to provide clearer information on such aspects in the future. Your satisfaction is important to us and we hope to provide an even better experience on your next stay. Thank you for choosing us.

2/10 Terrible

Fabian, Ny

Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 18, 2023
We appreciate the feedback, Fabian.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

2/10 Terrible

Zach

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 14, 2023
Zach, it seems your recent experience with us did not meet your expectations. We deeply regret this and appreciate your feedback as it allows us to continuously improve. Rest assured, we are committed to providing our guests with outstanding service and accommodating stays. We sincerely hope you give us another opportunity to better serve you in the future.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice quiet place to stay, but the room was too warm and wouldn't respond to fiddling with the thermostat.
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 28, 2023
Brian, thank you for sharing your experience at DoubleTree by Hilton Austin Northwest Arboretum. We're delighted you enjoyed the tranquility of our location. Regarding the room temperature, we apologize for any discomfort you may have felt. Rest assured, we'll have our team members look into the matter to ensure a more comfortable experience in the future. We hope to have the opportunity to welcome you back.

6/10 Okay

Kurt

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Needs work on air unit
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 24, 2023
Kurt, we appreciate your feedback. Your comfort is our priority, and we regret there was an issue with the climate control in your room. Please know your comments will be given careful consideration by our maintenance team. We hope to have the opportunity to improve your experience on a future visit.

6/10 Okay

Paul

Stayed 1 night in Nov 2023
Response from Customer Service on Nov 24, 2023
Paul, your rating shows you have had mixed experiences during your stay and it is disheartening to note we fell short in some aspects of your visit. That being that case, we look forward to sharing a better experience with you next time.

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from front desk. Attendant (I believe his name was Joey but he had curly hair/) was always friendly and welcoming.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 13, 2023
Chloe, it's wonderful to hear you enjoyed your stay at DoubleTree by Hilton Austin Northwest Arboretum. We're thrilled our front desk colleague, Josh, added to your positive experience with his welcoming nature. It's always our goal to provide the best service possible for our guests. We look forward to seeing you again on your next visit.

10/10 Excellent

Monique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay
Nice, clean and comfortable.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 10, 2023
Monique, we're thrilled to hear you had a pleasant stay at the DoubleTree by Hilton Austin Northwest Arboretum. We're particularly pleased you found our property to be neat and cozy. We look forward to hosting you again on your next visit.

4/10 Poor

James

Business traveler
Liked: Room comfort
Sleepless in Austin
Room had extremely noisy ac unit Kept waking me throughout the night
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 8, 2023
James, we regret to hear that you faced disturbances during your stay due to an issue with the HVAC unit. Our team appreciates your feedback and will certainly look into the matter in order to improve our accommodation experience. Necessary steps will be taken to prevent such issues in future.

10/10 Excellent

VINCENT

Liked: Cleanliness, staff & service, property conditions & facilities
Evcerythign was fantastic!
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 7, 2023
Vincent, it's terrific to hear your stay at DoubleTree by Hilton Austin Northwest Arboretum was fantastic! We're thrilled you enjoyed your experience and hope to welcome you back again soon.

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality every day, very nice. Just one complaint, not enough power plugs around the room. Inexplicable. Very few and poorly placed.
Stayed 3 nights in Oct 2023
Response from Customer Service on Nov 1, 2023
Michael, it's great to hear that you appreciated the hospitality at DoubleTree by Hilton Austin Northwest Arboretum. We're always striving to enhance our guest's experience. Your comments on the availability of power plugs have been noted. Feedback like yours helps us refine our offerings. We look forward to welcoming you back.

4/10 Poor

Cameron

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I booked a room with two beds for the trip. I made this booking 6 months on advance. Show up and all they have is a single King. They offer to send up a roll away bed. The roll away bed was terrible. The drain in the tub/shower was barely working so you couldn't take more than a two minute shower. The air conditioner sounded like it was a giant air compressor kicking on and off all night. On a map, the location looks like a good location, however the way all the goofy interstates and frontage roads work, it takes 5 minutes of u-turns and triple lane changes to get from the hotel parking lot to going the direction you want to go. You spend a lot of time seeing the hotel from the interstate.
Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 24, 2023
Cameron, we regret to hear about the challenges you encountered during your stay, from your room type to the issue with the roll-away bed. It's important to us that every guest's accommodation needs are met, and we're sorry yours were not on this occasion. We understand, too, that there were unexpected inconveniences with the functioning of the amenities and the ease of access to our location. Rest assured our team members are reviewing these areas for improvement. We appreciate your feedback and hope we'll have an opportunity to exceed your expectations during a future visit.

6/10 Okay

Boris

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Old, sad hotel. Not worth the money.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 19, 2023
Boris, we're genuinely sorry to learn that your stay didn't meet your expectations concerning the value for money. We take pride in maintaining our property and continually strive to improve our guests' experiences. Your comments will guide us in making the necessary enhancements. We hope for another opportunity to serve you better in the future.

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 17, 2023
Justin, thank you for taking the time to share your review. We're thrilled to hear your appreciation of the DoubleTree by Hilton Austin Northwest Arboretum and are grateful for your high rating. It's always fantastic to know we've succeeded in making stays enjoyable. We hope to welcome you back in the future.

4/10 Poor

Melissa

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is extremely difficult to get to and out of. The property A/C was broken, so all main areas were extremely hot, many rooms had tape across the doors like a crime scene. Constant construction type noise during working hours. Ice machines didn't work. Cable tv was fuzzy. Staff was friendly and nice.
Stayed 1 night in Sep 2023
Response from Customer Service on Oct 13, 2023
Melissa, thank you for sharing your experience. We regret that some aspects of your stay, including accessibility and certain amenities, didn't meet your expectations. We also understand your concerns regarding the ambient temperature in main areas, and we assure you that we're constantly working to ensure a comfortable stay for our guests. It's relieving to know that our team members' friendliness was a positive aspect of your experience. Your insights will certainly assist us in our efforts to continually improve our guest experience. We do hope to have the chance to serve you better in the future.

8/10 Good

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Finding the entrance in the dark was a big problem
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 25, 2023
We appreciate your lovely rating, Mike!The satisfaction of our guests is important to us so we can't wait to see you back again at DoubleTree by Hilton Austin Northwest Arboretum soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

4/10 Poor

Michael

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Unbeknownst to me the property was under construction. The air conditioner was absolutely awful. It sounded like there were rocks being shaken in a coke can when it was running. I informed the front desk and they sent maintenance and was informed that the a/c was old and that all the room made the same awful noise. Horrible stay!
Stayed 5 nights in Aug 2023
Response from Customer Service on Sep 8, 2023
Michael, we regret to hear about your encounter with unexpected circumstances and an unsettling noise issue during your stay. It's unfortunate that our efforts to address the matter didn't fully meet your expectations. We assure you that we strive to create a comfortable and enjoyable environment for our guests and your feedback will be invaluable in these ongoing efforts. We hope to have another opportunity to cater to your needs under improved conditions.