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Reviews of Woodspring Suites Cedar Park - Austin North

2.5 out of 5
Woodspring Suites Cedar Park - Austin North
5210 183A Toll Road, Cedar Park, TX

Reviews

6.0
Rating 10 - Excellent. 39 out of 165 reviews" "
Rating 8 - Good. 25 out of 165 reviews" "
Rating 6 - Okay. 30 out of 165 reviews" "
Rating 4 - Poor. 26 out of 165 reviews" "
Rating 2 - Terrible. 45 out of 165 reviews" "

7.0/10

Cleanliness

6.4/10

Staff & service

5.8/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
When I checked in, the front desk staff were hanging out in the lobby talking to other guests, saw me walk in with my bags and walk up to the unstaffed desk. I waited a few minutes then rang the bell. It wasn't until that point that the front desk staff in the lobby finally came around the desk to help me. My first room had a broken TV and I had to be moved to another room. There was one bar of soap for both the shower and the sink. No other toiletries like shampoo or conditioner. The floor had a crinkling sound all night - I couldn't tell if it was the floor itself or things walking on the floor. The entire structure is noisy - all night I could hear people walking around the hotel and it was LOUD in my room. I ended up turning on my TV just to try to drown out the other sounds. When I left in the morning I wanted to let the staff know. But there was no staff on duty and the front desk was shuttered closed. This was around 7:30 am so not unreasonably early. This was a horrible experience. I got no sleep and was disappointed across the board with the entire experience.
Stayed 1 night in May 2024
Response from General Manager on May 20, 2024
I'm sorry to hear about your disappointing experience at our hotel. Your feedback is crucial for us to improve our services, and I apologize for the inconvenience you faced during your stay.Rest assured, I'll pass your comments along to the management team immediately. We take concerns like yours seriously and will address the issues with the front desk responsiveness, room amenities, noise levels, and overall maintenance. It's our aim to ensure that every guest feels welcomed and comfortable throughout their stay.Thank you for bringing these matters to our attention, and I hope we have the opportunity to make it right for you in the future. If you'd like to discuss your experience further or have any additional feedback, please don't hesitate to reach out to us directly.

10/10 Excellent

Donna, Round Rock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is well worth the price! Very clean, hard floors, plenty of space, kitchenette with electric burners, microwave and regular size refrigerator. Plenty of laundry units and rooms equipped with laundry baskets.
Stayed 1 night in May 2024
Response from General Manager on May 10, 2024
We're thrilled to learn that you enjoyed your stay with us! Providing a clean and spacious environment equipped with essential amenities like kitchenette facilities and convenient laundry access is always our top priority. It's wonderful to know that you found value in your experience with us. We look forward to welcoming you back for another delightful stay in the future!

4/10 Poor

Daniela

Stayed 1 night in Apr 2024
Response from General Manager on May 9, 2024
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your recent experience and want to extend our sincerest apologies for any inconvenience or dissatisfaction it may have caused. We would appreciate the opportunity to address your concerns further and make things right. Your satisfaction is our top priority and we're committed to finding a resolution that leaves you with a positive impression of our brand. We look forward to the opportunity to regain your trust and confidence in WoodSpring Suites Cedar Park

2/10 Terrible

Anthony

Stayed 1 night in Apr 2024
Response from General Manager on May 9, 2024
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your recent experience and want to extend our sincerest apologies for any inconvenience or dissatisfaction it may have caused. At WoodSpring Suites Cedar Park, we strive to provide exceptional service and it's disheartening to learn that we fell short of meeting your expectations on this occasion. Please know that your feedback is invaluable to us as it helps us identify areas where we can improve and enhance our offerings. We look forward to the opportunity to regain your trust and confidence in WoodSpring Suites Cedar Park

10/10 Excellent

DAVIED

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Apr 2024
Response from General Manager on May 13, 2024
Thank you for taking the time to share your feedback with us. Your review is invaluable in helping us understand where we excel and where we have room for improvement. We appreciate your support and hope to have the opportunity to welcome you back in the future. If there's anything we can do to enhance your experience next time, please don't hesitate to let us know.

2/10 Terrible

Matthew

Stayed 1 night in Apr 2024
Response from General Manager on May 9, 2024
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your recent experience and want to extend our sincerest apologies for any inconvenience or dissatisfaction it may have caused. At WoodSpring Suites Cedar Park, we strive to provide exceptional service and it's disheartening to learn that we fell short of meeting your expectations on this occasion. Please know that your feedback is invaluable to us as it helps us identify areas where we can improve and enhance our offerings. We look forward to the opportunity to regain your trust and confidence in WoodSpring Suites Cedar Park

2/10 Terrible

Courtney

Traveled with group
We didn’t even get to stay. We had a pay at property reservation. They ran my card 3-4 days prior and cancelled my reservation with no prior warning. We showed up and the front desk lady was short with us. The manager admitted to cancelling the room. Customer service was awful (except for Mike, but he wasn’t able to help). The front desk lady didn’t even have the corporate number. She wanted to give me the email address at 11 at night when we still needed a place to stay. We had to sleep in our car for a night before we could book somewhere else. And all customer service did was give us 6,000 points that couldn’t even use that weekend. Awful experience.
Stayed 3 nights in Mar 2024
Response from General Manager on May 9, 2024
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your recent experience and want to extend our sincerest apologies for any inconvenience or dissatisfaction it may have caused. At WoodSpring Suites Cedar Park, we strive to provide exceptional service and it's disheartening to learn that we fell short of meeting your expectations on this occasion. Please know that your feedback is invaluable to us as it helps us identify areas where we can improve and enhance our offerings. We look forward to the opportunity to regain your trust and confidence in WoodSpring Suites Cedar Park

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service
Room is minimalist and linens were thin. Beds were hard and pillows flat. Room was clean as was the bathroom. Not somewhere I’d like to stay for more than one night. Barking dogs and heavy footed walker upstairs added to a less than great stay. Opened shades in the morning to no less than 4 city police cars and a crime scene investigation vehicle.
Stayed 1 night in Mar 2024

4/10 Poor

Diana

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The room smelled like bug spray. The beds were very soft and uncomfortable. There was no curtain so the light shined in all night. And there were visible bugs in the room.
Stayed 1 night in Mar 2024

2/10 Terrible

Randolph

Disliked: Cleanliness, property conditions & facilities
The entire building reeks. The floor with our room smelled like a leaking dumpster in particular, with sticky floors and soiled carpeting to match. Our room smelled overwhelmingly of cigarette smoke—like, enough to induce a headache. As far as the room goes, if something was fabric, it was stained. Sheets, pillowcases, towels, washcloths, all of it. I’m not even sure if the towels were washed because of the discoloration and the amount of hair covering them. Not to mention the lack of basics such as no luggage holder, no hangers (despite the space to hang them,) no blow drier, no iron, no toiletries other than a bar of facial soap… rough. Do yourself a favor, spend the extra $20 or so a night and stay at the Hyatt Place next door, you’ll be thankful you did.
Stayed 1 night in Feb 2024

8/10 Good

Dale Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was perfect for an extended stay with the nice kitchenette provided.
Stayed 7 nights in Feb 2024

6/10 Okay

Curtis

Traveled with family and small children
Liked: Cleanliness
Arrived at 1:30pm, room not ready til 9:30pm but still charged for the day. Lots of “riff-raff” lounging on the parking lot
Stayed 3 nights in Feb 2024

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was excellent!
Stayed 1 night in Jan 2024

6/10 Okay

Joseph

Disliked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Taboy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Dec 2023

8/10 Good

HENRY

Stayed 1 night in Dec 2023

6/10 Okay

Raymond

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 7 nights in Dec 2023

10/10 Excellent

Joseph

Stayed 8 nights in Dec 2023

2/10 Terrible

Barbara

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They did NOT have the handicap room I RESERVED and PAID for. I contacted the manager 3 times in one day, but she did NOT do as she stated she would do. They do NOT pick up trash at your dooor. They do NOT clean except for every 14 days. The mattress has a indentation in it and it creeks and pops.your room
Stayed 7 nights in Dec 2023

8/10 Good

James

Stayed 1 night in Dec 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
This Woodspring has been a lifesaver for my fiancé and I. Safe, very clean, great customer service, and there are a ton of business nearby to work at if you need employment. Location is great, the rooms are clean and comfortable, we love this place.
Stayed 1 night in Nov 2023

2/10 Terrible

Tyler

Stayed 1 night in Nov 2023

2/10 Terrible

Ian

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
People drinking in the parking lot, staff very unhelpful and an ugly smell.

10/10 Excellent

TERESA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Olivia

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We had a horrible stay. I could go on and on about how awful this hotel is. To list a few, the room door wouldn’t lock, no real bed frames (just metal ones), tv didn’t work, no turndown service and we were made to bring down our own dirty towels in order to get new ones. Front desk is not there overnight and most of them are nice but one guy couldn’t care less about customer service. The whole place just feels dirty and dingy and smells bad. You’ll be better off spending a little extra money staying at the Hyatt next door
Stayed 4 nights in Oct 2023

2/10 Terrible

Johanna

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Tatjana

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Clean and quiet
Stayed 3 nights in Oct 2023

4/10 Poor

Peter

Stayed 6 nights in Oct 2023

2/10 Terrible

Kristof

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The management let a tailgate party and kook out going, with music from the truck going on at night in the parking lot.Called the front desk and his answer was let me see what I can do. NOTHING HAPPENED. So basically you can do whatever you want in the parking lot of the property.
Stayed 2 nights in Oct 2023

4/10 Poor

Russell

Liked: Cleanliness
Disliked: Staff & service
No one was at the desk. Had to wait forever for someone to show up. When he did, he was extremely non-personable. Almost completely lacking personality, and possibly stoned.
Stayed 1 night in Oct 2023

2/10 Terrible

Amanda

Disliked: Property conditions & facilities
The noise level on each floor was out of control. My room had a roach on the floor and no one was available when I tried to check in that evening - nor was the front desk open when I tried to check out.
Stayed 1 night in Oct 2023

4/10 Poor

christopher

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was loud, next room had a dog that was barking at all hours of the day and night. The floor in the bathroom was literally coming up when i stepped on it (have pictures). There was two pillows in the room that were flat when i got there. Asked for more and the night shift lady said ask in the morning since they were upstairs but the guy in the morning was nowhere to be found, then when i sat there in the lobby for 15 minutes he finally came out and i asked for the pillows he just sat there saying they didnt have any without even trying to check. The hotel outside and lobby smelled like weed and i was right next to the lobby so i got to listen to the other guest start fights and shouting in the lobby. It says theyre a long term place and even though they have a stove top there are no dishes, cooking utensils, silverware, or anything but 5 hangers in the room and a bar of soap in the bathroom. I asked about an iron and didnt not end up getting it because i didnt make it back before closing timewhich is my fault and the ladies working there seemed nice enough and friendly but the guy working messed it up for the other staff.
Response from General Manager on Oct 11, 2023
Thank you for your feedback

2/10 Terrible

Jesus

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 11, 2023
Thank you for your feedback

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
They gave me the wrong room. I made my reservation one week in advance and when i entered the room came to find out they gave me the wrong room. The person at front desk was very rude and disrespectful not to mention he was never at the front desk like he should. He said " that's the only room i have you either take it or leave" ...
Stayed 1 night in Sep 2023
Response from General Manager on Oct 11, 2023
Thank you for your feedback

4/10 Poor

Steven

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from General Manager on Oct 11, 2023
Thank you for your feedback

2/10 Terrible

Christopher

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 13, 2023
thank you for your feedback

10/10 Excellent

Julie A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fly back for dental work from MN visiting family
Hotel is easy convenient location new construction in 2022. Safety of key card to access living areas as a solo traveler this is a plus felt very safe. Room was clean the floor is some type of synthetic type flooring so smelled clean ,no previous smells.Fresh fluffy towels lots of hot water, bed was comfortable air conditioner worked great as was 105’ and me and my puppy were cool. It’s dog friendly just 50$ for him and 5$ per night which is a fair price. Was very quiet heard no noise from other rooms just a door closing which is normal as many are working people. Area outside to walk is safe sidewalks as it sits on edge of 183A toll road so away from busy area a dead end old road runs behind where we walked was quiet with a field so felt like country but not. Kitchen with full size fridge/freezer and microwave a plus to cook top of 2 burners. They have kitchen packages available to purchase if you don’t bring you’re own which is a plus. Very enjoyable stay was 6 nights was my first stay. I’m a traveling nurse so I could potentially stay at Woodbridge Suites on a contract anywhere that hotels are at. Plus staff are very friendly and efficient at their jobs I have no complaints. 😊
Stayed 6 nights in Aug 2023
Response from General Manager on Sep 13, 2023
Thank you for your feedback hope to see you back soon

2/10 Terrible

alyssa

Stayed 1 night in Aug 2023
Response from General Manager on Aug 24, 2023
thank you fro your feedback

6/10 Okay

Jose

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
No iron, no icemaker, no shampoo, no conditioner....
Stayed 1 night in Jul 2023
Response from general manager on Aug 14, 2023
I do apologize about the inconvenience we do keep soap in room if you would like shampoo or iron or any type of accommodations you would have to ask front desk and they can provide all of that for you without charge

10/10 Excellent

Tony

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from general manager on Aug 14, 2023
Thank You For Your Feedback

10/10 Excellent

Carlos

Stayed 1 night in Jun 2023
Response from general manager on Aug 14, 2023
Thank you for your feedback

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Sorry for the straightforward and brash review but there are some important things to know for future guests: I was a bit hesitant booking this place due to the reviews, but based on what I read, I figured it was a bunch of Karens who do not know how to read Terms of Service before booking a hotel... after my stay, I was proven correct. I really enjoyed my stay. It was very convenient for the area I was staying in and the price was unbeatable. It's true that the beds are a bit awkward but they are not uncomfortable at all. The place is very clean and I felt very safe staying here. The AC worked perfectly and it was constantly nice and cool in the room during the 100 degree weather. Yeah, there were no curtains and some light peaked through the blinds but you need to understand where some companies allocate their priorities, and personally, I would rather stay in a safe hotel that has basic amenities than a shady one with extra amenities. The staff was also very friendly! Customer service is not easy, so you should not come after people just trying to do their jobs because you failed to read the terms of service before booking, this is your responsibility as a guest. I was simply a traveler trying to find an affordable place. If you're expecting state of the art amenities for this price, you are disconnected from reality. However, I will not say it's a "you get what you pay for" kind of deal, my expectations were surpassed and I'm very satisfied! Thank you staff!!
Stayed 2 nights in Jun 2023
Response from general manager on Aug 14, 2023
Thank You for your feedback hope to see you back soon

2/10 Terrible

Tonya, Leander

Traveled with partner
Disliked: Property conditions & facilities
Never Again! A kitchenette that was such a waste, no pots/pans, dishes, utensils, etc. It's literally an empty kitchen and cabinets with just fridge, 2 burner stove and a microwave. No toiletries and a limit of only 2 small and thin towels. If you wanted fresh towels or sheets for the next day, you have to pay extra. No coffee maker in the room. Only 2 pillows on a full-size mattress with no box spring, just a horribly squeaky and loud metal frame that slides around on the floor. We have always stayed at Comfort Suites and have loved that brand, but this hotel was our worst experience with the Choice Privileges app. The walls are very thin and there were people moving around all night and day there was never a quiet moment and you hear the metal beds from pther rooms sliding around on the floors
Stayed 2 nights in Jun 2023
Response from general manager on Aug 14, 2023
thank you for your feedback

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from General Manager on Jun 21, 2023
Thank You For your feedabck

8/10 Good

vanessa

Stayed 1 night in Jun 2023
Response from general manager on Aug 14, 2023
thank you for your feedback

6/10 Okay

Melissa

Stayed 5 nights in Jun 2023
Response from General Manager on Jun 21, 2023
Thank You For Your Feedback

2/10 Terrible

Anthony

Stayed 3 nights in May 2023
Response from general manager on Aug 14, 2023
thank you for your feedback

4/10 Poor

Kathleen

Disliked: Staff & service
The bed was awful like a box’s of rocks! Was not able to sleep. I asked for assistance but was told nothing could be done.will never stay at this location ever again!
Stayed 2 nights in May 2023
Response from General Manager on Jun 7, 2023
Sorry for the experience you had hope the next time you have a better experience

6/10 Okay

Robert

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Spartan. Only 2 towels per room. TV-no HBO or internet. No in-room coffee pot. No pool. Maid service is not daily. Blinds only covered window, cover sufficient for privacy but not light control. No hair drier. Only one small bar of soap. Bed comfortable. Large TV with good cable reception.
Stayed 3 nights in May 2023
Response from General Manager on Jun 7, 2023
Thank You For your feedback we hope your next stay will be at your expectations.

10/10 Excellent

Hilda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and clean.
Comfortable and clean, perfect for a night.
Stayed 1 night in May 2023
Response from General Manager on Jun 7, 2023
Thank You For Your Feedback