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Reviews of Luxury Sugar Top Resort Condo w/ Mtn Views!

Luxury Sugar Top Resort Condo w/ Mtn Views!
Sugar Mountain, North Carolina

Reviews

8.2

Very Good

Rating 10 - Excellent. 14 out of 32 reviews" "
Rating 8 - Good. 10 out of 32 reviews" "
Rating 6 - Okay. 5 out of 32 reviews" "
Rating 4 - Poor. 2 out of 32 reviews" "
Rating 2 - Terrible. 1 out of 32 reviews" "

8.6/10

Cleanliness

Reviews

4/10 Poor

CHERYL D.

THINK TWICE BEFORE BOOKING
Not as advertised at all!!!!! Property is dark and gloomy. Not clean for such big cleaning fee. Sleeps 6 yet they only leave 4 towels. Sleeps 6 but only provide one coffee cup to drink from. Pots and pans are so warped you can’t even cook. They advertise pullout couch yet don’t provide sheets blankets and or pillows for the pullout couch. They advertise two parking spots, but what they don’t tell you is you have to park your vehicle at a lower portion of the mountain and take a transportation bus up to the property. There was a snowstorm and they only had one transportation bus .. took over 2 1/2 hours to get to our vehicle with our luggage. Total disappointment in this entire trip will never book at this property ever again. Contacted the owner twice with no response either time.
Stayed 3 nights in Feb 2024
Response from VrboOwner on Apr 1, 2024
Owner's response: "Cheryl, We go out of our way to offer exceptional hospitality to our guests. You caught us before some of the improvements had been made we apologize for the inconvenience. - The condo was scheduled to be painted on Monday, it has been completed since. - The couch has been replaced, it does not have any stains on it. - All of the outlets were checked and if needed were replaced. The light has been plugged in and is working. - The chandelier is scheduled to be replaced, however, it is on a dimmer and still works very well and the lighting is adequate. - We provide plenty of extra towels they are left in the guest room in a dresser, if you had let us know we would have been happy to let you know where they were. - The pots and pans in the kitchen have seen some wear and tear but they still work fine for cooking a good meal. - The stove only needed to be pushed over a bit to the right, when it gets moved there is a slight problem with it brushing the cupboard door. We have taken care of this and it is not an issue. - We looked into the shower head and drain and everything works fine the shower head is not broken and the drain works fine. - The TV in the master bedroom is hooked up to Roku which is a streaming device only, if you had let us know we could have let you know about this. - We did not get contacted by you during your time at the condo, if you had contacted us we could have taken care of all your issues and explained how to use things and where you could find the things you complained were missing. We are here for all our guests and will help in any way we can. We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays! We will continue to deliver the 5-star experiences we know we can."

6/10 Okay

KARABI B.

Disliked: Cleanliness
Giving 3 star Overall
Communication with the caretaker was excellent but had a hard time staying. Many lights were not turning on, there was no AC and master bath was clogged with water ( not able to take shower 😑). I would rate 2 for cleaniness and 5 for the access to the property.
Stayed 3 nights in Aug 2023

10/10 Excellent

Sahria W.

Liked: Cleanliness
Awesome views
A beautiful updated condo with awesome layered views. Love setting on the balcony people watching.
Stayed 3 nights in Aug 2023

6/10 Okay

Suzanne C.

Cool place but…
Could really use a deep clean. New towels and pillow cases in guest bedroom. The he balcony is pretty noisy with the shuttle constantly coming back and forth. The master has a TV but it’s not hooked up to anything.
Stayed 2 nights in Jun 2023

8/10 Good

Sherrie B.

Liked: Cleanliness
Nice, but the dark walls make it hard to brighten up.
The accommodations were nice. They have very big furniture in small rooms, but it works if you’re skinny. Dark walls and not enough lighting to achieve the brightness in the online photos. The clouds receded a bit so we could see the mountains. Looks like the perfect ski lodge. Loved the personnel and everyone we met. Was a little surprised that the cleaning fee price included us stripping the beds, gathering the linens, & starting the dishwasher. The exterior of the building is being prepped for paint. May 2023
Stayed 2 nights in May 2023

10/10 Excellent

Ashley A.

Liked: Cleanliness
Super fun!
We had a fabulous time with our kids! The pool is fun and the environment is beautiful!
Stayed 5 nights in Apr 2023

10/10 Excellent

Seth C.

Liked: Cleanliness
Great place
Great place great location just needed more towels
Stayed 2 nights in Mar 2023

10/10 Excellent

Andrea B., Decatur

Liked: Cleanliness
Nice property close to the slopes
This is our second stay at Sugartop resort. We really appreciate the amenities (pool, hot tub, sauna, steamroom) after a long day on the slopes. The condo was well kept and had all needed supplies.
Stayed 5 nights in Feb 2023

10/10 Excellent

Karla M.

Liked: Cleanliness
Great location! Great condo!
What a week! Lots of crazy weather but once the winter storm passed after 2 days we got to enjoy amazing 3 days of skiing. I suggest investing in new towels for bath rooms, kitchen and swimming pool. Wonderful set up and patio mountain view! Thank you
Stayed 6 nights in Feb 2023

6/10 Okay

lindsey e.

Nice but….
We did enjoy our stay here, but you could definitely tell the owners had a dog. Every time we walked in it smelled horrible. They were also doing renovations on the outside so our view was blocked from all the equipment hanging from the windows and the balcony was unusable because of the renovations.
Stayed 4 nights in Oct 2022
Response from VrboOwner on Dec 1, 2022
Hi Lindsey, we're glad you enjoyed your stay, but we're sorry certain aspects fell short of expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following: -The owner let us know they have not been to the property in a year. We take the accuracy of our listings seriously and make sure we adhere to the no-pet policy. We will pass this along to our cleaning crew to ensure that this issue does not recur for future travelers -We try our best to provide a great environment for guests, as such the condo association is working on updating the exterior part of the home, but sometimes external factors like renovations are necessary, unfortunately, we cannot control when they are done, but we are sorry if it made your stay less relaxing We strive to make our home a great, memorable experience for our guests and will continue to do so!

6/10 Okay

Ashley R.

Nice stay
Close location to activities, great views of the mountains. Nice indoor pool for the kiddos
Stayed 2 nights in Oct 2022
Response from VrboOwner on Nov 14, 2022
Hi Ashley, the homeowner would like to share the following: "Thank you so much for your kind review! Our goal is to provide our guests with a wonderful experience. We appreciate you making our home a part of your vacation!"

2/10 Terrible

luis l.

Disliked: Cleanliness
I Dont Recomend
First Think. There Is No A/C Never Listed On The Booking. 93 Degrees Inside The Condo. Bed And Sofa Full Of Dust. All My Family Got Sick And The Clerck Customer Service Unrespecfull When You Ask Questions.
Stayed 3 nights in Jul 2022

8/10 Good

RUSSEL L.

Liked: Cleanliness
Very noisy construction going on. No AC. Could not open door or windows for ventilation.
Tub did not drain properly. Remote did not work on the TV. The volume was very loud and we couldn’t turn it down. The little fans were noisy. However the property manager was fantastic. The next day we had a working remote, maintenance had the drain working and the contractors had removed the wood keeping the door shut and she found the balcony furniture even though the table was broken. The renters should be told in advance that there is going to be a lot of noise. The stay would have been a disaster without the property manager. We could not have stayed.
Stayed 6 nights in Jul 2022

8/10 Good

Emmanuel P.

Liked: Cleanliness
Comfortable stay and a great view.
Over all, everything was good.
Stayed 6 nights in Jun 2022

8/10 Good

shannon m.

Liked: Cleanliness
Clean condo
Overall the condo was very clean and nicely decorated. The only complaints we had were that the rooms were very small (barely enough room to fit our suitcases) and that there were plenty of lamps, but no lightbulbs. It felt very dark. Also there was not a lot of communication with owner or property manager. We had a lot of questions that didn’t get answered until well into our trip. Also it would have been nice for the property manager to have put the heat on when the temp was going to be 6 degrees upon arrival. We were unable to use the fireplace, so it took a while for it to warm up. Other than those things we enjoyed our stay. With a little effort those things could be corrected for future occupants.
Stayed 4 nights in Mar 2022

8/10 Good

Rose P.

Worth a one-time stay
Picked it because the interior looked nice & the week we needed was available. The only communication I received was from vrbo and auto-emails from Evolve, the messaging system this booking uses. I sent several questions that were unanswered. Had to call & request info. The details: This unit is on the first floor. The check-in and swimming pool is one floor down in Lobby. Balcony faces the front of the building. This unit is in the middle just slightly over from the main lobby entrance. So, from the master bedroom, there is always light from the parking lot and people from the shuttle that runs 24hrs. They can see you, you can see them. The furniture is nice, but most items too big for the space. The condo was built 1983-1984 and no matter how much you pretty it up, there's no escaping that era. The kitchen is a room, cut off from the condo except the opening. Nice touches- appreciate the night lights in the master bedroom and bathroom. Be aware the shower in the bathtub is extremely small/narrow. The shower head is at a little over 5ft. You get one bath towel, one smaller towel. I reached for the towel and immediately realized it smelled like sweat. Touching it gingerly, I noticed it had stains on it as well. I looked at the other towel and noticed it was very wrinkled. It had triangular crinkles in it like it was sitting in an laundry hamper! So it seems as if the cleaning person got confused and hung up dirty towels! So we bought towels and washed them and the ones in the room. When a listing states linens are provided, I don't think to bring towels. Dining table light has a dimmer switch but does not dim, it is very bright. Lots of mirrors in this unit. Appreciate the fabric bed because it looks pretty, but not the best choice for a rental for dust and allergies. Same with the rug in the living room. The parking- the place was pretty full, but not anywhere near capacity. I had called Sugartop and the person had told me that Lot A was close to the building & walkable with a few bags. Well, when you arrive you get a placard for your vehicle. If you are renting, you will get a yellow placard and that only allows you to park at lots D-G. Too far/unsafe to walk- the road is uphill, curved w/no shoulder. The shuttle drivers were good. Place is iconic, glad we stayed just to satisfy my curiosity. Interior hallways remind me of The Shining. There is ONE washer&dryer per floor. Fitness ctr is worn, NOT "state of the art"!!
Stayed 7 nights in Oct 2021

10/10 Excellent

Rebecca M.

Liked: Cleanliness
Wonderful experience!
This rental property was clean, with a well stocked kitchen, plenty of towels/linens and very comfortable beds and furniture! The pool area and fitness room were clean, and the staff of the condo complex were friendly and helpful. We enjoyed our stay, and plan to rent from this owner again!
Stayed 3 nights in Dec 2021

10/10 Excellent

John R.

Liked: Cleanliness
Plenty of Cook Ware
We really enjoyed our stay at the Sugar Mountain facility. There was plenty of cookware and utensils available for our our needs. The beds were comfortable and plenty of blankets for the cool fall evenings. The only downside of the stay was there was actually too much furniture for the space in the bedrooms. It was a little tight to squeeze around the bed and oversized furniture. Still all in all a great stay. The facility had lots of buggy's to move your belongings from the car to the room. The van service was really good to pick you up and take you back to your car whenever you needed them. Parking was not adjacent to the facility. I would highly recommend this accommodations to others.
Stayed 4 nights in Oct 2021

6/10 Okay

Donna C.

Liked: Cleanliness
Not as expected
All properties I've ever enjoyed were exactly as described. This one missed acknowledging that there was no A/C. This time of year with limited fresh air and no climate controls to keep the property at a average comfortable environment was impossible. Two table top fans were there ,one was very noisy. Entire stay was fifteen minutes. Disappointing Another misnomer was the fact a lower lot for our vehicle and a rather long distance from the building and having to waiting on a shuttle . Still awaiting a response on a refund.
Stayed 2 nights in Aug 2021

8/10 Good

Ellie H.

Liked: Cleanliness
Beautiful furnishings
Beautifully furnishings but oversized for bedrooms and dining room. Living room furniture was of superior quality, comfort and size. No TV in master bedroom. Washer and dryer is located on the end of the floor at a cost of $1.25 per load. The unit does not have central air conditioning.
Stayed 5 nights in Aug 2021

10/10 Excellent

Kelly A.

Liked: Cleanliness
Wonderful!
We have been to the area multiple times and always wanted to stay in the big condo on the hill. We were not at all disappointed. Our room was clean and comfortable. I felt right at home. The staff was friendly and helpful. Our favorite part was the views, they were breathtaking. We will come back and stay whenever possible.
Stayed 3 nights in Aug 2021

8/10 Good

Diane B.

Liked: Cleanliness
Top of the world view
We stayed for 10 days and really enjoyed everything, from the accommodations to the area. The only downside was the parking arrangements. There was access to your car by a shuttle, but still not the same as getting to your car near your condo. The people at the front desk we very accommodating and always pleasant. There are several good places to eat or grocery stores if you want to cook yourself. Loved going to the Linville winery on weekend to hear the music in a beautiful setting also going to Blowing Rock for the day was fun, many shops and places to eat. I wouldn't hesitate to go back.
Stayed 10 nights in Jul 2021

8/10 Good

Paula W.

Liked: Cleanliness
Farmhouse chic condo at Sugar Top.
The condo was exactly as pictured Very pretty farmhouse chic decor. The beds were very comfortable. The unit doesn't have air conditioning but fans were provided in each bedroom. It was cool at night so we just opened the windows & used the fans. Cleanliness lacking a bit. We found a dirty sock laid on top of the extra blanket in guest bedroom, a ball of dried brown paper towels in the kitchen and very poor drainage in master bath sink & tub. Also, it would be nice to have more than one towel per guest. There are washers & dryers on the third floor, this condo is on the first floor, so we went to the 3rd floor & washed clothes. Check in didn't go smoothly. Evolve, who is listed as the guest host sent me a confirmation email but failed to give me the unit number so it took an hour waiting for our host to respond back with our unit number for check in. Overall I will say we enjoyed our stay & would rent this condo again.
Stayed 2 nights in Jun 2021

10/10 Excellent

Gretchen T.

Liked: Cleanliness
Great Mountain get away
This unit was great! Well decorated and very pretty. The bed was very comfortable. The kitchen had everything we needed. Staff was wonderful and super helpful. We needed to extend our stay do to the gas situation and we had no trouble doing so. I highly recommend this unit and we will be back!
Stayed 8 nights in May 2021

10/10 Excellent

Cynthia G.

Liked: Cleanliness
Wonderful
Very clean
Stayed 3 nights in Apr 2021

8/10 Good

MICHELLE C.

Liked: Cleanliness
Wonderful stay!
The unit is beautifully decorated and everything looked brand new. The owner clearly put a lot of care into the condo. The kitchen is nicely stocked with pots, pans, utensils, etc. The mattresses and pillows are very comfortable! It was a quiet place as well, and I never heard the neighbors. We found it well placed to get to all of the activities we had planned. The front desk was a little confused with the check in process but finally figured that out. The parking lots are a little drive down the hill, and a shuttle is offered to get you back and forth. The place isn’t very COVID cautious, which made me nervous. The shuttle driver had the mask under her nose, and there were passengers without masks pretty much every time we rode the shuttle. Unmasked people in the lobby as well. Overall, we really enjoyed our stay and would consider going again, post pandemic!
Stayed 2 nights in Mar 2021