The two ladies at front desk are not helpful, friendly or informed. I'm not sure what there purpose was. It is an apt bldg, I stayed on 2nd floor, the host for that floor is sweet, helpful, but not always available for computer or printing boarding passes, thank goodness there is taxi service right outside hotel. The worst is finding out hotel. After hotel confirmation and payment, I learned that it is a shared bathroom! I find international hotels are not accurate pictures and details on the site. Room was clean and quaint, many sites, shopping, eating spots within walking distance. Hop on Hop off tour eith Bustouristic was best. Beautiful city, Barcelona.