Indoor pool

Reviews of Sallés Hotel Ciutat del Prat Barcelona Airport

4 out of 5
Sallés Hotel Ciutat del Prat Barcelona Airport
Av. Remolar, 46, El Prat de Llobregat

Reviews

9.0

Wonderful

Rating 10 - Excellent. 645 out of 1008 reviews" "
Rating 8 - Good. 245 out of 1008 reviews" "
Rating 6 - Okay. 67 out of 1008 reviews" "
Rating 4 - Poor. 31 out of 1008 reviews" "
Rating 2 - Terrible. 20 out of 1008 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

An

Traveled with family
Sunday no business operation
Stayed 1 night in May 2024
Response from Sergi Hernàndez, GM on May 22, 2024
Dear An,Thank you for your feedback but our Hotel offer all its services 7/7. The restaurant, Snack-Bar, Roof Top bar, room service, breakfast buffet, swimming pool and sauna, gym an and sun deck, etc are open daily. Therefore, we do not understand your comment unless you are referring to shops or other business in the city, but which are not related to the hotel you are evaluating. We would be grateful if you could clarify this point.Sincerely,

6/10 Okay

Kristine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and bed was comfortable. But the room was very warm and the ac didn’t go very cool.
Stayed 1 night in May 2024
Response from Sergi Hernàndez, GM on May 21, 2024
Thank you for your feedback. We're glad to hear that you found the room very clean and the bed comfortable. However, we apologize for the inconvenience caused by the room being too warm and the air conditioning not cooling sufficiently.We take your comments seriously and will address this issue with our maintenance team to ensure that our AC systems are functioning properly for future guests.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide a more comfortable stay. If there's anything else we can do for you, please let us know. Sincerely,

8/10 Good

Darryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waited over an hour for hotel shuttle to hotel. Finally had to call hotel to send shuttle bus.
Stayed 1 night in May 2024
Response from Sergi Hernàndez, GM on May 21, 2024
Dear Darryl,We sincerely apologize for the inconvenience you experienced with our shuttle service.Your feedback is important to us, and we will investigate this issue to ensure that such delays do not happen in the future. We aim to provide timely and efficient service to all our guests.Thank you for bringing this to our attention, and we hope to have the opportunity to make it up to you on a future visit. If there's anything else we can do to assist you or if you have further feedback, please let us know. Safe travels!

10/10 Excellent

Donna

Liked: Cleanliness, amenities
I reported to staff that our room was hot. They said they would look into it and I asked for a fan. I was never contacted regarding the fan or fixing the ac. Otherwise, our stay was nice.
Stayed 3 nights in May 2024
Response from Sergi Hernàndez, GM on May 21, 2024
Dear Donna,Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the temperature in your room and the lack of follow-up regarding the fan and the AC issue. This is certainly not the level of service we strive to provide, and we regret that it affected your otherwise pleasant stay.We appreciate you bringing this to our attention and will address this with our team to ensure better communication and prompt resolution of such issues in the future.Thank you for staying with us, and we hope to have the opportunity to welcome you back and provide you with a more comfortable experience. If there's anything else we can do to assist you, please let us know.Sincerely,

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s by the airport but in a cute local community. The staff is so nice and helpful and the food was wonderful. Easy trip into the city center as well.
Stayed 1 night in May 2024
Response from Sergi Hernàndez, GM on May 21, 2024
Dear Jennifer,Thank you for your lovely feedback! We're delighted to hear that you enjoyed our location near the airport within a charming local community. It's great to know that you found our staff to be nice and helpful and that you enjoyed the wonderful food we offer.We're also pleased that you found it easy to travel into the city center from our hotel.Your positive comments mean a lot to us, and we look forward to welcoming you back in the future. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. Safe travels!

10/10 Excellent

Gail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Staff was polite.
Stayed 1 night in May 2024
Response from Sergi Hernàndez, GM on May 21, 2024
Thank you for your feedback! We're delighted to hear that you found our hotel very clean and comfortable. It's also wonderful to know that our staff were polite and contributed to your positive experience.We appreciate your comments and hope to welcome you back in the future. If there's anything else we can do to enhance your stay, please let us know. Safe travels!

10/10 Excellent

June

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to airport with a shuttle. My flight was cancelled and they were super helpful booking an extra day. Wonderful staff.
Stayed 1 night in May 2024
Response from Sergi Hernàndez, GM on May 17, 2024
Dear June,Thank you for sharing your positive experience! We're glad to hear that our convenient location close to the airport and shuttle service were helpful during your stay.It's great to know that our staff could assist you promptly and efficiently when your flight was canceled and that they made the process of booking an extra day hassle-free. We strive to provide excellent service, especially during unexpected situations.We appreciate your kind words and look forward to welcoming you back in the future. If there's anything else we can do to make your next stay even better, please let us know. Safe travels!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice airport hotel. The airport shuttle was a grest bonus. It eould have been 30 euro for taxi from the airport to hotel but we cslled and they picked us up within 15 minutes. Very nice reception staff, quick check-in. Good variety offered at the breakfast but eggs were under cooked. We recommend this hotel.
Stayed 1 night in May 2024
Response from Sergi Hernàndez, GM on May 17, 2024
Dear Dawn,Thank you for your feedback and recommendation! We're delighted to hear that you had a very nice experience at our airport hotel and that you found our shuttle service to be a great bonus. It's wonderful to know that we could save you the taxi fare and pick you up promptly.We're also pleased that you found our reception staff to be friendly and efficient, and that your check-in process was quick and smooth.We appreciate your comments on the breakfast variety and will address the issue with the undercooked eggs to ensure that we continue to improve our offerings.Thank you for recommending our hotel. We look forward to welcoming you back in the future. If there's anything else we can do to enhance your stay, please let us know. Safe travels!

8/10 Good

Tatiana, Alajuela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice option if you have an early flight, they offer Free Airport Shuttle The hotel and the overall stay is good, nice room and comfy bed Helpful staff
Stayed 2 nights in May 2024
Response from Sergi Hernàndez, GM on May 15, 2024
Dear TAtiana,We're delighted to hear that you found our hotel to be a nice option, especially if you have an early flight. Our complimentary Airport Shuttle service is designed to make your journey smoother and more convenient.It's wonderful that you enjoyed your stay with us, including the comfortable room and bed. We strive to provide a pleasant and relaxing environment for our guests.Thank you for your kind words about our staff. We're committed to offering helpful and attentive service to ensure that your needs are met throughout your stay.We appreciate your feedback and hope to have the opportunity to welcome you back in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Thank you for choosing to stay with us!

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
My girlfriend got sick and needed doctor. The hotel staff were excellant in getting her MD
Stayed 1 night in May 2024
Response from Sergi Hernàndez, GM on May 15, 2024
Dear Philip,I'm sorry to hear that your girlfriend fell ill during your stay, but I'm glad to hear that our hotel staff were able to assist you promptly in getting her the medical attention she needed. Your well-being and comfort are our top priorities, and we're always here to help in any way we can, especially during unexpected situations like this.If there's anything else we can do to assist you or make your stay more comfortable, please don't hesitate to reach out. We hope your girlfriend feels better soon. Thank you for choosing our hotel, and we look forward to welcoming you again inthe future,Sincerely,

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was just what I was looking for. It was super convenient to the airport and breakfast, and walkable for groceries and meals within a residential neighborhood.
Stayed 2 nights in May 2024
Response from Sergi Hernàndez, GM on May 13, 2024
Dear Susan,We're thrilled to hear that our hotel met your expectations and provided the convenience you were looking for! It's great to know that you found our location near the airport convenient and that you enjoyed our breakfast offerings. We're also glad that you found the neighborhood walkable for groceries and meals. Thank you for choosing to stay with us, and we hope to welcome you back again in the future!

10/10 Excellent

Marie-Josée

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Sergi Hernàndez, GM on May 14, 2024
Dear Marie-Josée,We sincerely appreciate your perfect rating! We're delighted to see that your stay with us lived up to your expectations and that you enjoyed every aspect of your experience. We hope to have the pleasure of welcoming you back soon for another memorable stay. Thank you again, and see you soon!

10/10 Excellent

Gwendolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sergi Hernàndez, GM on May 14, 2024
Dear Gwendolyn,We sincerely appreciate your perfect rating! We're delighted to see that your stay with us lived up to your expectations and that you enjoyed every aspect of your experience. Your satisfaction is our top priority, and we're grateful for your support and recommendation. If you need anything at all, please don't hesitate to contact us. Thank you again, and see you soon!

10/10 Excellent

Joan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the airport and the staff were super helpful to get us checked in and also with the shuttle operation.
Stayed 1 night in Apr 2024
Response from Sergi Hernàndez, GM on May 9, 2024
Dear Joan,We're thrilled to hear that you had a great experience with us! Our team strives to provide exceptional service, and it's wonderful to know that you found our staff super helpful during check-in and with the shuttle operation. We're also pleased that you found our location convenient near the airport. If you have any other comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!Warm regards,

10/10 Excellent

SANA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Sergi Hernàndez, GM on May 8, 2024
Dear Sana,That's wonderful to hear! If there's anything specific you enjoyed about your stay or if you have any feedback to share, feel free to let me know.Sincerely,

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Sergi Hernàndez, GM on May 6, 2024
Dear Daisy,Thank you very much for sharing such an excellent rating. we look forward to welcome you again in the near future.Sincerely,

10/10 Excellent

Rebekah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and the place was great!
Stayed 1 night in Apr 2024
Response from Sergi Hernàndez, GM on May 2, 2024
Dear Rebekah,Thank you for your positive feedback! We're thrilled to hear that you found our staff to be very helpful and that you enjoyed your overall experience with us. Providing excellent service is our priority, and we're glad that our team met your expectations.If there's anything specific that stood out to you or if there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We're here to ensure you have a wonderful stay with us!Warm regards,

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was top notch. Especially the woman that served us lunch in the restaurant and breakfast. She was professional and attentive. The roof top bar was very cool and the bartender was great! Front desk staff were also professional and friendly.
Stayed 1 night in Apr 2024
Response from Sergi Hernàndez, GM on May 2, 2024
Dear Carlos,Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our staff, especially with our waitress who served you lunch and breakfast in the restaurant. Providing professional and attentive service is one of our top priorities, and we're delighted that she exceeded your expectations. We'll be sure to pass along your compliments to her and the rest of our team.We're also glad that you enjoyed our Sunset rooftop bar and that our bartender provided great service. Our front desk staff will be delighted to hear that you found them to be professional and friendly as well.If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic experience in the future!Warm regards,

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is probably the nicest airport hotel we've stayed in. The shuttle driver could not have been nicer and always greeted us with us a smile. The hotel is very clean, the rooms are quiet.
Stayed 1 night in Apr 2024
Response from Sergi Hernàndez, GM on Apr 29, 2024
Dear Diana,We're thrilled to hear that you had such a positive experience during your stay with us! Providing excellent service and comfortable accommodations is our top priority, and it's wonderful to hear that you found our hotel to be the nicest airport hotel you've stayed in. We'll be sure to pass along your compliments to our shuttle driver for their friendly and welcoming attitude. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future!Best regards,

8/10 Good

Joseph, Lunenburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we booked because of the airport shuttle. in our experience, there appears to be only 1 shuttle that comes around every 45 to 60 minutes and has limited capacity. all things being equal, next time i would opt for a taxi from the airport.
Stayed 1 night in Apr 2024
Response from Sergi Hernàndez, GM on Apr 24, 2024
Dear Joseph, Thank you for sharing your experience with us, and we apologize for any inconvenience you encountered with our airport shuttle service. We appreciate your feedback and will review our shuttle service to ensure a more efficient and convenient experience for our guests in the future.If you decide to stay with us again in the future, please don't hesitate to let us know if there's anything we can do to make your stay more enjoyable. We value your feedback and hope to have the opportunity to provide you with a better experience next time.Warm regards,

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sergi Hernàndez, GM on Apr 24, 2024
Dear Mary,Thank you for your rating! We appreciate your feedback and are glad to hear that you had a positive experience overall. Your satisfaction is important to us, and we're always looking for ways to enhance our guests' experiences.Warm regards,

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice and clean if you want to be close to the airport. This property is not in Barcelona. The cab is 25-30 Euros to go to central Barcelona.
Stayed 1 night in Apr 2024
Response from Sergi Hernàndez, GM on Apr 24, 2024
Dear Mary,Thank you for your feedback! We're glad to hear that you found our property very nice and clean. As you mentioned, we're located close to the airport for the convenience of our guests with early flights or layovers. If you have any other questions or if there's anything else we can assist you with, please feel free to let us know. We're here to help!Warm regards,

8/10 Good

Kwan Ying

Liked: Property conditions & facilities
There’s no facial tissue in the room.
Stayed 1 night in Apr 2024
Response from Sergi Hernàndez, GM on Apr 24, 2024
Dear Kwan Ying,Your feedback is important to us, and we will ensure that this issue is addressed promptly to provide a more comfortable stay for our guests in the future. If you require any additional amenities during your stay, please don't hesitate to contact our front desk, and we will be happy to assist you.Thank you for choosing to stay with us, and we hope you have an enjoyable stay overall.Warm regards,

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice near-the-airport hotel with a good bar and restaurant, a walkable neighborhood that not everyone sees on a trip to Barcelona, and staff that both speak English and put up with poorly spoken Catalan. They will also arrange a cab for you if your flight is super early and you need to arrive before their shuttle service begins.
Stayed 2 nights in Apr 2024
Response from Sergi Hernàndez, GM on Apr 17, 2024
Dear Steven,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed your stay at our hotel and found our bar and restaurant to be good. It's wonderful that you appreciated the walkable neighborhood, which offers a unique experience not often seen by visitors to Barcelona. We're also pleased to hear that our staff were accommodating and helpful, even with language barriers, and that they assisted you in arranging a cab for your early flight needs. We greatly appreciate your efforts to speak our languageYour feedback is greatly appreciated, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future!Best regards,

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, service and food
Stayed 1 night in Apr 2024
Response from Sergi Hernàndez, GM on Apr 15, 2024
Dear Jeffrey,Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our staff, service, and food. Providing exceptional service and delicious meals are top priorities for us, and it's wonderful to know that we succeeded in meeting your expectations. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon! Best regards,

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 1 night in Apr 2024
Response from Sergi Hernàndez, GM on Apr 15, 2024
Dear Jeffrery,Thank you for rating us! We're delighted to hear that you had a great experience with us. If there's anything else we can do to ensure your future stays are just as enjoyable, please let us know. We look forward to welcoming you back for another excellent stay! Best regards,

10/10 Excellent

Ravina

Stayed 4 nights in Apr 2024
Response from Sergi Hernàndez, GM on May 2, 2024
Dear Ravina,Thank you so much for your glowing review! We're thrilled to hear that you had a perfect experience with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay!Best regards,

10/10 Excellent

Cecilia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is modern, clean, and well maintained. Breakfast was good. The free airport shuttle was great too.
Stayed 1 night in Apr 2024
Response from Sergi Hernàndez, GM on Apr 8, 2024
Dear Cecilia,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay at our modern, clean, and well-maintained hotel. We're glad that you found our breakfast offerings satisfactory and that you appreciated the convenience of our free airport shuttle service.Providing a comfortable and convenient experience for our guests is our top priority, and we're delighted that we could meet your expectations in this regard.If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Best regards,

10/10 Excellent

Andres, Miguel Hidalgo

Liked: Cleanliness, staff & service, property conditions & facilities
All good.
Stayed 1 night in Mar 2024
Response from Sergi Hernàndez, GM on Apr 5, 2024
Dear Andrés,Thank you for the positive feedback! We're glad to hear that everything met your expectations. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back for another great experience.Best regards,

10/10 Excellent

Charles

Liked: Cleanliness, amenities, property conditions & facilities
Very modern and clean. Very comfortable..
Stayed 1 night in Mar 2024
Response from Sergi Hernàndez, GM on Apr 5, 2024
Dear Charles,Thank you for your feedback! We're delighted to hear that you found our hotel very modern, clean, and comfortable. Providing a pleasant and comfortable environment for our guests is our top priority, and we're thrilled that we could meet your expectations. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay!Best regards,

10/10 Excellent

Sharon, Stony Plain

Traveled with family
Location was great, quick shuttle to the airport, easy access to safe walking and a large amount of restaurants available. Food in the hotel was excellent.
Stayed 1 night in Mar 2024
Response from Sergi Hernàndez, GM on Apr 5, 2024
Dear Sharon,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the great location of our hotel, the quick shuttle service to the airport, and the easy access to safe walking areas and a variety of restaurants nearby. We're also thrilled that you found the food to be excellent.We strive to provide our guests with a convenient and enjoyable experience, and we're glad that we could meet your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay!Best regards,

10/10 Excellent

Preston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sergi Hernàndez, GM on Apr 5, 2024
Dear Preston,Thank you very much for your positive feedback! If you have any further needs or concerns during your next visit, please don't hesitate to reach out. We're here to provide you with an exceptional experience every time you stay with us.Best regards,

6/10 Okay

Laurie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
got there at 8:30 pm so was dark. Saw nothing outside. Reserved a double bed in August for $140. When checked in got a king bed and was chaged $150. She said prices went up. Pretty scammy thing to do. Charged a lot for breakfast in the morning, extra.
Stayed 1 night in Mar 2024
Response from Sergi Hernàndez, GM on Mar 22, 2024
Thank you for sharing your experience with us. We're sorry to hear about the issues you encountered during your stay.You booked the room for 129 and that was exactly the price you paid at the hotel. Please note that the currency in Europe is , and all services are paid in . Of course, the hotel is not responsible for fluctuations in the value of currencies.As you didn't book the breakfast when booking the room, breakfast was charged in your account. We look forward you enjoyed our Breakfast buffet!Sincerely,

8/10 Good

Mounir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient shuttle to aitport
Stayed 1 night in Mar 2024
Response from Sergi Hernàndez, GM on Mar 19, 2024
Dear Mounir,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our shuttle service to the airport convenient. Providing easy and reliable transportation options for our guests is a top priority, and we're glad we could meet your needs in this regard.We hope you had a pleasant journey, and we look forward to welcoming you back on your next visit.Warm regards,

8/10 Good

Heikki

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sergi Hernàndez, GM on Mar 19, 2024
Thank you for your feedback! We're delighted to hear that you had a nice experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations.If there's anything else we can do to enhance your next stay even further, please don't hesitate to let us know. We look forward to welcoming you back in the future!Warm regards,

6/10 Okay

Anthony

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Good location, great staff but unfortunately the pool wasn’t clean and my daughter contracted ring worm on her leg, We had a 2 day stay and disappointed that room service did not empty the bins or top up the complimentary coffee/tea and clean cups whilst we were out for the day.
Stayed 2 nights in Feb 2024
Response from Sergi Hernàndez, GM on Mar 19, 2024
Dear Anthony,Thank you for taking the time to share your feedback with us. We apologize for the issues you encountered during your stay.Please rest assured that we take matters of hygiene and guest safety very seriously, the pool is maintained daily and tested weekly so that the quality and cleanliness of the pool water is guaranteed.Additionally, we apologize for the lapse in our housekeeping services during your two-day stay. Our team strives to maintain high standards of cleanliness and guest satisfaction, and we regret that we fell short on this occasion. We will address this with our housekeeping staff to ensure that such oversights are not repeated.Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much improved experience.Warm regards,

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Allowed early access to our room which was great and the pool & sauna are lovely. Ate a delicious lunch. Very relaxing atmosphere & so easy to get to airport with the free hotel bus. We ere unable to access the internet in our room - very disappointing. Receptionist said it was due to the rain! Rubbish because we still couldn't get it when the weather turned dry.
Stayed 1 night in Mar 2024
Response from Sergi Hernàndez, GM on Mar 14, 2024
Dear Donald,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the early access to your room, the pool, and sauna facilities, as well as the delicious lunch during your stay. It's wonderful to know that you found our hotel's atmosphere relaxing and that you found our free hotel bus service convenient for getting to the airport.However, we sincerely apologize for the inconvenience you experienced with the internet access in your room. Please rest assured that we take your concerns seriously, saturday's rain caused a service outage from our telecommunications provider which they were unable to repair until the following day. We apologize for any frustration this may have caused during your stay.Should your travels bring you back to our area in the future, we hope to have the opportunity to provide you with a much improved experience.Warm regards,

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful. Excellent customer service.
Stayed 1 night in Feb 2024
Response from Sergi Hernàndez, GM on Feb 23, 2024
Dear Pricilla,Thank you for your kind words! We're delighted to hear that our staff was very helpful and that you experienced excellent customer service during your stay. Providing exceptional service is at the core of our commitment, and it's always rewarding to know that our efforts have made a positive impact on your visit.If there's anything specific about your stay that stood out or any team member you would like to commend, we would love to hear more. Your feedback is invaluable to us as we strive to consistently exceed our guests' expectations.We appreciate your choosing our hotel, and we look forward to welcoming you back for another outstanding experience in the future.Best regards,

10/10 Excellent

Dounia

Stayed 1 night in Feb 2024
Response from Sergi Hernàndez, GM on Feb 14, 2024
Dear Dounia,Thank you for sharing your feedback with us. We are thrilled to hear that you had an excellent experience during your stay. It's our goal to provide top-notch service and a comfortable environment for our guests, and we're delighted to know that we met your expectations.If you have any specific comments or suggestions on what made your stay excellent, please feel free to share them with us. We appreciate your support and look forward to welcoming you back in the future.If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is great especially if you need easy access to or from the airport. It is about a 10-15 minute drive away from the airport in a quiet area. There is a free shuttle and breakfast is included. The rooms were modern and very clean. I didn’t use the pool but the sauna was nice. I would definitely recommend the hotel. The front staff also spoke English which is always a benefit when you don’t speak Catalan.
Stayed 1 night in Feb 2024
Response from Sergi Hernàndez, GM on Feb 9, 2024
Dear Marilyn,Thank you for taking the time to share your positive feedback about your stay at our hotel. We're delighted to hear that you found our location convenient, enjoyed the modern and clean rooms, and took advantage of the free shuttle service and included breakfast.We're glad our staff could assist you in English, making your experience even more comfortable. Our Front desk staff speaks fluently englich, french, catalan and spanish, and some italian as well. If there's anything else you'd like to share or if you have any suggestions, feel free to let us know. We look forward to welcoming you back in the future.Best regards,

10/10 Excellent

Lorraine, Scottsdale

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding staff, free timely airport shuttle, great room.
Stayed 1 night in Feb 2024
Response from Sergi Hernàndez, GM on Feb 5, 2024
Dear Lorraine,Thank you for your kind words about your recent stay at our hotel. We're delighted to hear that you had an outstanding experience, and we appreciate your positive feedback regarding our staff, free airport shuttle service, and the quality of your room.If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know. We look forward to the opportunity of welcoming you back for another great stay.Best regards,

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Great layover
Stayed 1 night in Jan 2024
Response from Sergi Hernàndez, GM on Feb 2, 2024
Dear Steven,Thank you for sharing your positive feedback about your layover experience at our hotel. We're thrilled to hear that your stay was great. If there's anything specific you enjoyed or if there are ways we can make your future layovers even more enjoyable, please feel free to let us know.We appreciate your choice to stay with us and look forward to welcoming you back in the future.Best regards,

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sergi Hernàndez, GM on Jan 29, 2024
Dear John,Thank you for the excellent rating! We're delighted to hear that your experience was top-notch. If there's anything specific you loved about your stay or if there are ways we can make your next visit even more enjoyable, please feel free to let us know.We appreciate your positive feedback, and we look forward to welcoming you back in the future. Thank you for choosing our hotel!Best regards,

2/10 Terrible

Phillip

Stayed 1 night in Jan 2024
Response from Sergi Hernàndez, GM on Jan 29, 2024
Dear guest,Thank you for providing your feedback, and we're sorry to hear that your experience didn't meet your expectations. We would appreciate any specific details or concerns you may have encountered during your stay so that we can address them and improve our services.If there's anything we can do to make amends or if you have suggestions for how we can enhance our guest experience, please feel free to share them with us. Your input is valuable, and we want to ensure that future visits are more satisfactory.Best regards,

10/10 Excellent

Jessica

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel & shuttle staff were EXCEPTIONAL. The place is gorgeous and was accomodating for me traveling solo with children-they were very helpful! I am only sad our plane left early and we didnt get to enjoy breakfast there. So we will HAVE to return!!!!
Stayed 1 night in Jan 2024
Response from Sergi Hernàndez, GM on Jan 23, 2024
Dear Jessica,Thank you for your outstanding review! We're thrilled to hear that both the hotel and shuttle staff were exceptional during your stay. It's wonderful to know that the accommodations were well-suited for solo travel with children, and we're glad our team was very helpful.We're sorry to hear you missed out on breakfast, but we're excited to welcome you back for another visit in the future. If there's anything specific you loved about your stay or if there are ways we can make your next visit even more enjoyable, please feel free to let us know.Thank you for choosing our hotel, and we look forward to serving you again soon!Best regards,

8/10 Good

Kristine

Stayed 1 night in Jan 2024
Response from Sergi Hernàndez, GM on Jan 23, 2024
Dear Kristine,Thank you for providing your rating. We appreciate your feedback. If there are any specific aspects of your stay that you'd like to share or if there's anything we can do to improve and earn a higher rating on your next visit, please feel free to let us know.We value your input and hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,

6/10 Okay

Mark

Liked: Staff & service
Disliked: Amenities
Breakfast was not good and was not worth the price at all and they make you pay it on the spot inside the restaurant like you gonna run away. Why not add it to room? It should be free for the high price of this hotel. It is a rip off. Overall i would not recommed it for the price. No sir.
Stayed 1 night in Jan 2024
Response from Sergi Hernàndez, GM on Jan 18, 2024
Dear Mark,Thank you for sharing your feedback regarding your experience with our breakfast service. We sincerely apologize if it did not meet your expectations, and we appreciate your candid comments.We regret if the value did not align with the price for you. Your satisfaction is our priority, and we take your comments seriously. If there are specific aspects of the breakfast or any other part of your stay that you'd like to discuss further or provide additional feedback on, please feel free to reach out to us.We appreciate your honesty, and we hope to have the opportunity to better serve you in the future.Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sergi Hernàndez, GM on Jan 17, 2024
Dear guest,Thank you for your perfect rating of 10/10! We're delighted to know that you had a great experience during your stay. If there's anything specific you loved or if there are ways we can make your next visit even better, please feel free to let us know.We appreciate your feedback and look forward to welcoming you back in the future. Thank you for choosing our hotel!Best regards,

10/10 Excellent

Shanae, Euless

Liked: Cleanliness, staff & service, property conditions & facilities
It was my first time in Spain… this was a great experience. They definitely made are stay enjoyable.
Stayed 1 night in Jan 2024
Response from Sergi Hernàndez, GM on Jan 15, 2024
Dear Shanae,Thank you for choosing Sallés Ciutat del Prat Hotel for your first visit to Catalonia! We're thrilled to hear that your experience was great and that we could contribute to making your stay enjoyable.If there are specific moments or services that stood out to you during your stay, we would love to hear more about them. Your positive feedback motivates us to continue providing excellent service to all our guests.We hope to have the pleasure of welcoming you back in the future. If there's anything you'd like to share or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.Thank you for your kind words!Best regards,