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Reviews of Casa Bella Motel

2.5 out of 5
Casa Bella Motel
3 MacMurray Road, Paihia

Reviews

8.4

Very Good

Rating 10 - Excellent. 95 out of 230 reviews" "
Rating 8 - Good. 93 out of 230 reviews" "
Rating 6 - Okay. 29 out of 230 reviews" "
Rating 4 - Poor. 10 out of 230 reviews" "
Rating 2 - Terrible. 3 out of 230 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Jude

Traveled with partner
Liked: Staff & service
Property is a bit dated, showing wear & tear, leaky taps, old linen, dull rooms.
Stayed 2 nights in Oct 2022

4/10 Poor

Loraine

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
owners extremely unhelpful.
Stayed 1 night in Aug 2022

10/10 Excellent

Saffron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The office ladie was amazing so happy with the service , thank you so much I’ll definitely be back
Stayed 2 nights in Jun 2022

8/10 Good

Bruce

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I would stay again. Sealed area dirty. Most windows had broken latches. Electric plugs had to be wiggled to get working
Stayed 2 nights in May 2022

2/10 Terrible

Karin

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
There was no working hot tub, which is why we booked it. The room was dark, unpleasant and looked nothing like any of the pictures. There was no kitchen facilities except a fridge which wasn't turned on. The room smelled extremely strongly of cleaning chemical, but the room itself was dirty- there was hair on the shower for example. The lack of hot pool was disappointing, but we actually couldn't stay- the smell was overpowering and the room was unhygenic. We were not given a refund, so I recommend looking at this place before booking / paying for it. The man who was working there was very lovely and I believe he was rushed off his feet this day.
Stayed 1 night in Apr 2022

6/10 Okay

Rene'

Liked: Cleanliness
Stayed 2 nights in Mar 2022

6/10 Okay

Verified traveler

Stayed 2 nights in Feb 2022

4/10 Poor

Robert

Disliked: Amenities, property conditions & facilities
The property was tidy but the room smelt like mold and often had a puddle beside the toilet only one small pot and a fry. pan to cook with
Stayed 3 nights in Feb 2022

6/10 Okay

Legin

Liked: Staff & service
Stayed 1 night in Jan 2022

10/10 Excellent

megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was easy, no complaints
Stayed 1 night in Dec 2021

10/10 Excellent

Haylee Rose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it 😆
Stayed 1 night in Dec 2021

8/10 Good

Lisa

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Sadly, the pool was closed due to C-19 restrictions. Hotel is dated but room was very clean and presentable.
Stayed 1 night in Nov 2021

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021

6/10 Okay

Rachel

Traveled with family
Good location
Good location
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities
Was overall ok
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Stayed 1 night in May 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whole package
Stayed 3 nights in May 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Staff & service
Pool and hot spa makes it compare well with more expensive places.
Stayed 1 night in Apr 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room could use a ventilation system as the room had a lot of condensation. Extractor fan in bathroom required as it got quite steamed up with use. There was an unpleasant odor on last morning from the bathroom. Smelt like stale water sitting in drains. Room was clean and tidy. We got what we paid for and were very happy with our stay.
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveler

Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Friendly staff, clean room, great spa and pool. Would definitely come back :)
Stayed 2 nights in Mar 2021

10/10 Excellent

Selwyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well rested
Lovely place very nice people
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021

10/10 Excellent

Gurpreet Kaur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 out of 5
Very good experience and staff was very helpful
Stayed 1 night in Jan 2021
Response from Team Casa Bella on Feb 11, 2021
Hi Gurpreet, Thank you very much for staying with us and your positive feedback. Hope to see you in future. Kind regards

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
The room was quiet. The motel is handy to beach, restaurants etc. The unit had everything we required. The shower pressure was very weak and the units are a bit dated.
Stayed 1 night in Jan 2021
Response from Team Casa Bella on Feb 11, 2021
Hi, Thank you very much for staying with us and your positive feedback. Hope to see you in future. Kind regards

4/10 Poor

Gwynn

Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything. it was safe and good environment.
Stayed 1 night in Jan 2021
Response from Team Casa Bella on Jan 8, 2021
Dear Guest, Thank you for your comment and we are glad that you enjoyed your stay with us. Hope to see you in future

8/10 Good

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2020

8/10 Good

Diane, Whangarei

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet room, close to everything we needed. Swimming pool and spa both available (although not used by us this trip!
Stayed 3 nights in Sep 2020

2/10 Terrible

Sonnie, Paihia new zealand

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Didnt enjoy it at all. The owners were real to my brother
Stayed 1 night in Jun 2020

10/10 Excellent

Aimee, NZ

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service, property conditions & facilities
Very friendly staff, very understanding and approachable. Facilities are great for the price
Stayed 1 night in Jun 2020
Response from Divya on Jun 25, 2020
Thank you for your valuable feedback.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pool was dirty unable to swim in it. Room was musty and damp, and not very clean. Very disappointing
Stayed 3 nights in May 2020

8/10 Good

Geoffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay.
When staying at the bay of Islands this Motel is comfortable, great bed, great shower and quiet.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived in New Zealand a few weeks ago. Gov. said anyone arriving in last 2 weeks would have to self quarantine for 2 weeks. (We found out from an I-site that we were still ok to travel). We had decided that if we had to quarantine, we would choose the Casa Bella Motel. We had stayed here 2 nights last year and liked it that much! Good internet, expanded cable channel and great staff. Will be back next year.
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The furnishings were very old, the wifi internet didn't work. Worst of all, there are bed bugs and we had to deal with getting rid of them from our stuff. Would never stay here again.
Stayed 3 nights in Mar 2020

8/10 Good

HOLLY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

Sharon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was a little run down, left some biltong in the counter for an hour and came back to find it covered in ants. The kettle had a brown layer of scum coating the inside. Pool was off limits due to owners private event.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoy staying here. The staff are fantastic - so pleasant and helpful from the Cleaners to the Managers/Owners. The only problem is the car parking when you have a Ute / Wagon things tend to get a little tight...but we manage.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Stayed 1 night in Jan 2020

10/10 Excellent

Tomas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Quite nice and quiet. Got a small pool. Close to center. Nice people in the reception.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The swimming pool was nice. The room and ensuite were very dated and there wasn't a smoke alarm.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Stayed 1 night in Dec 2019

6/10 Okay

Rob, Auckland

Traveled with partner
Liked: Staff & service
Room very basic. Room is neat but furnishing & furniture are dated. Location is just outside the main town center.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Disliked: Amenities, property conditions & facilities
beds and mattresses need replacing - very uncomfortable. Otherwise all good
Stayed 2 nights in Jan 2020

8/10 Good

Kristina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I Feld welcomed.
Friendly and welcoming hello. Everything you'll need in the room. The only thing is that the shower is so loud that I was awake when the neighbour took a shower. But everything was clean and we liked our stay. Thank you very much.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with partner
It was ok but not worth anymore than we paid the building old and needed some fixing
Stayed 2 nights in Dec 2019